Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 302 de 1002 avaliações" "
10 - Excelente
302
Nota 8 - Boa. 338 de 1002 avaliações" "
8 - Boa
338
Nota 6 - Ok. 166 de 1002 avaliações" "
6 - Ok
166
Nota 4 - Insatisfatória. 99 de 1002 avaliações" "
4 - Insatisfatória
99
Nota 2 - Terrível. 97 de 1002 avaliações" "
2 - Terrível
97
7,4/10
Limpeza
8,0/10
Serviço e funcionários
6,8/10
Comodidades
7,2/10
Condições e instalações da propriedade
6,6/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Viajante verificado
Viagem de negócios
30 de jul. de 2019
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check-in rápido e excelente café da manhã.
Opções de restaurantes e farmácias ao lado
Viajante verificado
Hospedou-se por 1 diária em jul. de 2019
Resposta de GM/Comfort Team em 30 de jul. de 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again
10/10 - Excelente
Lisia
25 de ago. de 2018
Excelente service, clean room.
Lisia
Hospedou-se por 1 diária em ago. de 2018
8/10 - Boa
Amanda
Viagem de negócios
23 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was very nice and clean. Smelled wonderful.
I am someone that tends to be cold all the time. The heat was set to 55 degrees and at 67. When I tried turning it up, it only gave me a message "AUX Heat On" and did not warm up. When waking up it was down to 65.
Amanda
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Manager em 23 de abr. de 2024
Thank you for choosing to stay with us and appreciation on property. We apologies for the inconvenience caused during your stay with us. we will look into those maintenance issues immediately. Your business is very important to us and we hope to see you again.
10/10 - Excelente
xin
21 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
xin
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Manager em 22 de abr. de 2024
Thank you for choosing to stay with us and giving high rating. Your business is very important to us and we hope to see you again.
10/10 - Excelente
Debra
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean
Debra
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Manager em 21 de abr. de 2024
Thank you so much for giving Five Star Rating and appreciation on our property. It is always a pleasure to receive positive feedback. We look forward to seeing you in the future.
10/10 - Excelente
Jessie
19 de abr. de 2024
Pontos positivos: Limpeza e comodidades
All
Jessie
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Manager em 19 de abr. de 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We are very sorry to learn that regarding Elevator. While check-in if you proposed this, there was a chance to change the room to ground floor. We look forward to serving you again in the future.
10/10 - Excelente
luis
18 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
luis
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Property Manager em 18 de abr. de 2024
Thank you so much for giving five star rating. Your feedback is greatly appreciated. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.
10/10 - Excelente
Mitchell
17 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very convenient location, staff was friendly. Room was clean and comfortable and had every amenity of much more expensive hotels.
Mitchell
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Manager em 18 de abr. de 2024
Thank you so much for the fantastic review by giving High Rating and sharing your experience in recent stay with us, appreciation on staff and property. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future!
8/10 - Boa
janmarie
15 de abr. de 2024
Pontos positivos: Condições e instalações da propriedade
janmarie
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Property Manager em 17 de abr. de 2024
Thank you for choosing to stay with us. We look forward to serving you again in the future.
8/10 - Boa
ALEXANDER
11 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
ALEXANDER
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Manager em 13 de abr. de 2024
Thank you so much for giving High Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Your business is very important to us and we hope to see you again.
10/10 - Excelente
William
8 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
William
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Manager em 10 de abr. de 2024
Thank you so much for giving Five Rating. I will share your review with our Team. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.
8/10 - Boa
Ronald
Viagem com a família
6 de abr. de 2024
Well used property
Ronald
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Manager em 6 de abr. de 2024
Thank you for choosing to stay with us. soon we are planning renovations at the property, We hope to see you again.
8/10 - Boa
Nicole
4 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Nicole
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Manager em 6 de abr. de 2024
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your business is very important to us and we hope to see you again.
10/10 - Excelente
Shannon
4 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Shannon
Hospedou-se por 1 diária em abr. de 2024
Resposta de Property Manager em 6 de abr. de 2024
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your business is very important to us and we hope to see you again.
10/10 - Excelente
Roshaun
2 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like it maybe add turkey sausages or chicken or beef no pork products and offer pancakes
Roshaun
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Property Manager em 3 de abr. de 2024
Thank you so much for giving High Rating. I will share your review with our Team. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.
10/10 - Excelente
Randy
Viagem com a família
1 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My entire stay was amazing.
Randy
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Property Manager em 1 de abr. de 2024
Thank you so much for the Five Star Rating, fantastic review on Property and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.
8/10 - Boa
Fabian
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fabian
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Property Manager em 27 de mar. de 2024
Thank you for choosing to stay with us and giving high rating. Your business is very important to us and we hope to see you again.
10/10 - Excelente
Mayerly
Viagem a dois
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente
Mayerly
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Manager em 25 de mar. de 2024
Thank you so much for giving Five Star Rating and your comment on property. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.
4/10 - Insatisfatória
Jennifer
Viagem a dois
24 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The water was freezing cold, no hot water when I went to shower. Staff at the desk was not pleasant and seemed not to care. The hotel smelled like pure weed and it states no smoking
Jennifer
Resposta de Property Manager em 25 de mar. de 2024
We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our staff. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. We look forward to serving you again in the future.
8/10 - Boa
Alondra
22 de mar. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Alondra
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Manager em 24 de mar. de 2024
Thank you for choosing to stay with us and giving high rating. Your business is very important to us and we hope to see you again.
10/10 - Excelente
Tanya
Viagem a dois
18 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice and good
Tanya
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Manager em 19 de mar. de 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.
10/10 - Excelente
Niuheva
18 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good customer service, great breakfast and very well clean room.
Niuheva
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Property Manager em 19 de mar. de 2024
Thank you so much for the fantastic review by giving Five Star Rating and appreciation on our Property. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.
10/10 - Excelente
Noah
15 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good i recommend
Noah
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Property Manager em 16 de mar. de 2024
Thank you for choosing to stay with us and five star rating. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future
10/10 - Excelente
Lisa
15 de mar. de 2024
Lisa
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Manager em 6 de abr. de 2024
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your business is very important to us and we hope to see you again.
10/10 - Excelente
Cristina
13 de mar. de 2024
Cristina
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Manager em 3 de abr. de 2024
Thank you for choosing to stay with us and giving high rating. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Your business is very important to us and we hope to see you again.
6/10 - Ok
Paulina
11 de mar. de 2024
Pontos positivos: Serviço e funcionários
I could use an upgrade , the hall ways had a smell of cigarette, and around 3 am . There were some people walking by are where so loud .
Paulina
Hospedou-se por 1 diária em mar. de 2024
Resposta de Property Manager em 12 de mar. de 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. We look forward to serving you again in the future.
10/10 - Excelente
Joenis
11 de mar. de 2024
Joenis
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Property Manager em 12 de mar. de 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.
4/10 - Insatisfatória
Henry
Viagem com família e crianças pequenas
6 de mar. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room smelled like smoke, as did the whole hall. Price of replacement stickers on many things in room which believes me to think it's an unsafe and sketchy area. Not as clean and up to date as it should have been.
Henry
Hospedou-se por 1 diária em fev. de 2024
Resposta de Property Manager em 8 de mar. de 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately.
10/10 - Excelente
Margarita
26 de fev. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
.
Margarita
Hospedou-se por 1 diária em fev. de 2024
Resposta de Property Manager em 28 de fev. de 2024
Thank you so much for giving Ten Star Rating. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.
6/10 - Ok
Lauren
25 de fev. de 2024
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Lauren
Hospedou-se por 1 diária em fev. de 2024
Resposta de Property Manager em 26 de fev. de 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.
10/10 - Excelente
Viajante verificado
22 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was very good.
Viajante verificado
Hospedou-se por 1 diária em fev. de 2024
Resposta de Property Manager em 22 de fev. de 2024
Thank you so much giving Five Star Rating. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.
8/10 - Boa
nel
Viagem a dois
18 de fev. de 2024
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Few hotels offer a hot tub at a affordable price. Nice experience. Breakfast ok.
nel
Hospedou-se por 1 diária em fev. de 2024
Resposta de Property Manager em 19 de fev. de 2024
Thank you for choosing to stay with us and giving High rating. Your business is very important to us and we hope to see you again!
8/10 - Boa
Daniela
12 de fev. de 2024
Pontos positivos: Serviço e funcionários
Daniela
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Property Manager em 17 de fev. de 2024
Thank you so much for giving High Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.
4/10 - Insatisfatória
Janet
12 de fev. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Janet
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Property Manager em 17 de fev. de 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.
6/10 - Ok
starrazsha
Viagem com a família
22 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
starrazsha
Resposta de Property Manager em 23 de jan. de 2024
Thank you for choosing to stay with us and rating. Your business is very important to us and we hope to see you again.
10/10 - Excelente
Genise D
20 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Genise D
Hospedou-se por 1 diária em jan. de 2024
Resposta de Property Manager em 21 de jan. de 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.
4/10 - Insatisfatória
Sean
Viagem de negócios
15 de jan. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Not Great
The entire 3rd level corridor smelled like a Phish show. Other guests were very obviously blazing in their rooms. There was also little to no sound dampening for both interior and exterior noise, so you could hear noises from both the hallway and the street. Would not recommend.
Sean
Hospedou-se por 1 diária em jan. de 2024
Resposta de Property Manager em 17 de jan. de 2024
Please accept our sincere apologies for the inconvenience caused during your stay with us. I will share this with our team.
6/10 - Ok
Viajante verificado
14 de jan. de 2024
Pontos positivos: Conforto do quarto
Bed was comfortable no hot water for shower in the morning. Luke warm but initial smell on the floor was the smell of marijuana throughout the whole floor and elevator
Viajante verificado
Hospedou-se por 1 diária em jan. de 2024
Resposta de Property Manager em 17 de jan. de 2024
.Thank you for appreciation on our property. Please accept our sincere apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately.
8/10 - Boa
David
11 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
David
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Property Manager em 13 de jan. de 2024
Thank you for choosing to stay with us and giving high star rating. Your business is very important to us and we hope to see you again!
10/10 - Excelente
Christina
8 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked the frig, microwave, free breakfast, iron/board, and hairdryer. The hotel is walkable to quite a few eateries, CVS and Walgreens. Easy access to the freeway. There is always lemon water, tea and coffee available by the front desk. Everyone is polite and friendly. I would stay there again.
Christina
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Property Manager em 9 de jan. de 2024
Thank you so much for the fantastic review by giving High Rating, appreciation on property and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.
6/10 - Ok
Robert
7 de jan. de 2024
Pontos negativos: Comodidades e condições e instalações da propriedade
The rooms are a run down. Carpet and furniture was torn and very worn out. When I checked in the first room I went to had a terrible smoking oder; the second room I was given had a loud heater that hummed all night and had carpet that was torn and furniture that is torn up.
Robert
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Property Manager em 9 de jan. de 2024
Thank you for your review, choosing to stay with us. Please accept our sincere apologies for the inconvenience caused during your stay with us. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. Soon we are planning some renovation at property.
10/10 - Excelente
Mario
Viagem de negócios
7 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mario
Hospedou-se por 1 diária em jan. de 2024
Resposta de Property Manager em 9 de jan. de 2024
Thank you so much for giving High Rating in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future!
2/10 - Terrível
Kyisha
3 de jan. de 2024
Kyisha
Hospedou-se por 1 diária em nov. de 2023
Resposta de Property Manager em 9 de jan. de 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.
4/10 - Insatisfatória
Kyisha
3 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Kyisha
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Property Manager em 9 de jan. de 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.
8/10 - Boa
Christina
3 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff are polite and friendly. The free breakfast was a plus. There is always coffee, tea and lemon water available in the lobby. Many fast food places, coffee, gas and drug stores in walking distance. I would stay there again.
Christina
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Property Manager em 5 de jan. de 2024
Thank you for choosing to stay with us and giving high rating, appreciation on staff and breakfast. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Your business is very important to us and we hope to see you again.
6/10 - Ok
Joseph
2 de jan. de 2024
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Joseph
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Property Manager em 8 de jan. de 2024
Thank you for choosing to stay with us, We look forward to serving you again in the future.
4/10 - Insatisfatória
Viajante verificado
Viagem com a família
1 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Make sure no roaches in your room
We have stayed here almost every weekend for the past few months. We booked through Hotels.com and Expedia mainly. We normally get the Kung Suites but decided to do the room with the 2 Queen beds for this stay. We got room 317 and on our second morning my stepson opened a drawer and saw a roach. It was dead and we thought it may have been overlooked. That night at around midnight my Husband called me out of the restroom because he thought he saw something on the wall. I went back to the restroom and saw a couple tiny bugs by the door. He thought they were beetles but I told him they were just tiny roaches, at that time another emerged from under the sink that was larger and clearly a roach. We spoke to the front desk and they said they would check room after we leave and since we booked 3rd party there was nothing they could do and that our stay wasn't that much. (I used Hotels.com to get the best deal I used a retail me not code and each night was 85 instead of the usually 140 before fees but what does that have to do with anything?) I contacted Hotels.com via chat and was informed the hotel decides any actions and they said they found no evidence of roaches. My husband grabbed a worker and told them to come to our room and showed them the roach in the drawer. The cleaning lady was brought in and grabbed it with a glove. Some guy took a photo of the roach. I had the Hotels.com person contact hotel again now that they had actually come to the room and they refunded 1 night
Viajante verificado
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Property Manager em 8 de jan. de 2024
We apologies for the inconvenience caused during your stay with us. We will look into those maintenance issues immediately. I have personally addressed this with our housekeeping staff to ensure this won't happen again.
8/10 - Boa
Paul
28 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Paul
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Property Manager em 30 de dez. de 2023
Thank you so much for giving High Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. We look forward to serving you again in the future.
10/10 - Excelente
Nancy
Viagem com a família
26 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Easy check-in. Clean room!
Nancy
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Property Manager em 27 de dez. de 2023
Thank you so much for giving Ten Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.
6/10 - Ok
Carleigh
Viagem de negócios
21 de dez. de 2023
Pontos positivos: Limpeza
Good for the cost.
It was clean. I overlooked the parking lot, not a mountain view. The heating system was very loud and went on and off all night. Was gone before breakfast, but for the cost it was a decent stay.
The mattress needed to be changed or flipped over it was higher in the middle than on the side.
Carleigh
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Property Manager em 22 de dez. de 2023
Thank you for choosing to stay with us and appreciation on property. We apologies for the inconvenience caused during your stay with heating system. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Your business is very important to us and we hope to see you again.