4/10 - Insatisfatória
Chris M.
26 de set. de 2024
Pontos positivos: Limpeza
Nice place but unloved and the poor customer care
Before we arrived we were expected to make contact and request sheets and towels and check-in time. We messaged the named person but did not receive a response. This left us somewhat concerned as we were travelling in the days beforehand. Another person did
contact us a couple of days before we arrived, but seemed more concerned about us having the appropriate deposit money.
The property was clean and tidy, but the picture on the website was misleading. The garden was completely overgrown so not somewhere to enjoy. The table-cloth in the picture was in shreds and there was a limited amount of crockery (if there had been more of us staying). Several of the bicycles had flat tyres and no means to fix them. The instructions were quite limited and it was only on day 2 that we discovered that the water heater was off and that we needed to switch it on.
There were 5 bins for different sorts of recycling and a helpful chart for which days this would be collected - we were shocked on check-out to be told that we had to take it all with us!
We will not be returning
Chris M.
Hospedou-se por 3 diárias em set. de 2024