: Preços, promoções e comentários

4/10 - Insatisfatória

Miguel, Lisboa - Portugal

23 de jun. de 2010

Pontos negativos: Condições e instalações da propriedade

Terre Resort em Marrakech

O hotel está um pouco desgastado e a precisar de manutenção. Parece-me que em termos de qualidade se assemelha apenas a um vulgar hotel de 3 estrelas (***)! Resort??? LUXE??? Os funcionários são educados mas funcionam sob a lógica marroquina que nalguns casos é inaceitável! Os problemas que tivemos com o motorista da vannete de transfer para a cidade são inaceitáveis e não foram resolvidos.

2/10 - Terrível

Ali

Viagem em grupo

28 de fev. de 2020

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Bad service from hotels

The hotel didn’t received my booking and they said they dont know nothing about Hotels while i paid the full amount now almost we close to finish a month and im still for hotels customers service to cone back to me

Hospedou-se por 3 diárias em fev. de 2020

2/10 - Terrível

Abdullah

7 de jan. de 2019

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Will never repeat

Hospedou-se por 3 diárias em dez. de 2018

4/10 - Insatisfatória

Mubarak

14 de jan. de 2018

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

ضعيف

بصراحة الخدمة تعبانه وخاصة الاستقبال ، والغرفة تحتاج الصيانه والديكور الجديد وبشكل عام يعتبر غير مريح ومستواااه ضعيف

Hospedou-se por 3 diárias em jan. de 2018

2/10 - Terrível

zayed, uae

14 de out. de 2014

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

bad experience

Not good service

2/10 - Terrível

Michele, Norfolk, UK

16 de jun. de 2013

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Dreadful place - may have been OK once but not now

If you are thinking of going to this hotel proceed with care. I read a lot of reviews first and the only downside appeared to be that the staff spoke French - I thought that would be fine. However these reviews must have been produced many years ago. The whole experience was awful and we left after one night even though we had paid for three. So what was so dreadful. Here are the highlights 1. The hotel is very down at heel with unfinished construction barely sreened off and rooms that are tatty at best and filthy at worse. We changed rooms but even in the second room (supposedly an upgrade to a princess suite) the door to the shared lounge would not lock (we blocked it with a chair0, the bathroom was filthy and the bedding had cigarette burns in it and it was very tatty. 2. The service here makes Fawlty towers look fantastic! We had to wait for 30 minutes (and chase people - yes in broken french) just to check in - forget any help with luggage! We could not source dinner or white wine on the first evening and staff seemed more intent on chatting to each other or feeding themselves than looking after guests. 3. The final straw came at night when there was a party in a nearby room which started at just after tem at night on and finished after six the next morning with music so loud it was impossible to sleep. Management suggested it was other guests and they they had been asked to stop but we were visited that night by one of the bar staff looking for the party!

2/10 - Terrível

Kim, Essex

3 de jun. de 2013

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

worst hotel iv even stayed in

this hotel was so awful that we left on the 2nd day, and checked in to a new hotel. which meant losing the money for 4 nights stay but it was worth as we did not have to stay at this place. the location is aful. it felt scary at the hotel no one else was staying there. i dont even know where to begin! i would not rate this at a 1 star let alone 5 star

2/10 - Terrível

Baya, Hoogeveen

27 de abr. de 2013

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Slecht onderhouden resort onder onbekwame leiding

Geen luxe 5 sterren resort.Onlangs overgenomen (?)resort, onkundige leiding. Kamers in verval,douche kapot,geen goede schoonmaak,pas in begin van de avond.1 Set handdoeken, geen beloofd ontbijtbuffet, geen ontbijtborden,vieze tafels.Wegwijzering op park ontbreekt, geen info over fasciliteiten en excursies. Geen beloofde shuttle service naar stad.Geen complimentary water,minibar leeg,kluis defect.Jacuzzi smerig daaromheen kapot en vervallen loungebanken en tuinstoelen, tennisbaan in verval. Rondom pool enorme geluidsoverlast door luide muziek tot in de nacht aan toe. Schoonmaak rondom pool (gebroken glas) gebeurt pas na lang aandringen. Het lijkt wel of brutale gasten de boel overnemen, geen adequate aanpak door leiding. Receptie reageerd niet op vragen van gasten. Heb voortijdig park verlaten doordat eigenaar zijn beloftes omtrent geluidsoverlast ed niet Na kwam. Erg teleurstellend.

2/10 - Terrível

Viajante verificado

7 de mar. de 2013

Pontos negativos: Serviço e funcionários e conforto do quarto

Do not stay here!

Service was absolutely appalling. Took 3 hours from when we arrived to be given the correct room as staff would not accept that we had upgraded even though we showed them our itinerary. They charged 300 dirhams for a 'taxi' into Marrakech city as their minibus service was not provided. We were driven by a staff member in his car and the driving was horrendous. The jacuzzi was not in use, nether did they have much alcohol on the premises due to no other 'European' visitors at the hotel. Breakfast was not served at the times requested, although this was requested the night before. We generally received breakfast about an hour after requested time. All in all I would not recommend this hotel. They provided no tourist information such as local attractions or events and the service was definitely not what you would expect from a 5 star hotel.

4/10 - Insatisfatória

guy, Nice, France

2 de set. de 2012

Pontos positivos: Serviço e funcionários

Pontos negativos: Limpeza e conforto do quarto

ideal pour piscine et dormir point barre

aucune activité pour les enfants robinetteries laissant a desirer toile d'araigné et poussiere dans la chambre tv ridicule aucune chaine francaise

6/10 - Ok

Pierre, Brighton, The City of Brighton and Hove, UK

17 de ago. de 2012

Pontos positivos: Serviço e funcionários

Pontos negativos: Limpeza

good hotel if you stay there

The hotel itself is good i would say but he is clearly too far from the city. We had 30min car each time. The food is good but not too much choice. The breakfast is lovely. The swimming pool is good too.

6/10 - Ok

Uta

20 de jul. de 2012

Weit weg von Marrakech-City!

Sehr freundliches Personal. Sehr schöne, vor allem ruhige Anlage. Es gibt kleine Gasthäuser auf der mii vielen Pflanzen liebevoll eingerichteten Anlage. Absolut genial zum Ausruhen und entspannen. Sehr reichhaltiges Frühstück. Wichtig ist zu wissen, dass nach einem Aufenthalt in Marrakech-City ein Taxi zur Anlage ca. 15-20 Minuten braucht und ca. 80 bis 120 MAD (Marokanisch DIrhan) kostet. Wenn man im Hotel bei der Reservation um ein Taxi bittet kostet dies sogar 150 MAD. Jeden Tag im Hotel zu essen wäre nicht nur zu langweilig, das gibt die Speisekarte auch nicht wirklich her, wenn man gerne gut essen geht. Preis-Leistungs-Verhältnis beim Speisenangebot hält sich sehr in Grenzen. Die Zimmer waren sauber, die Handtücher und Bademäntel waren gewaschen, aber teilweise nicht ganz sauber.

2/10 - Terrível

David, Dallas, TX

4 de mai. de 2012

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Be Careful Staying Here

The hotel at first glance seems very nice and the staff is very friendly, but it does not take long to unveil the truth. I visually noticed bugs in the bathroom, after talking to other guests at the hotel they all stated they had this issue. 2 days into my stay I noticed welts from bug bites on my body. In my 3 night stay I had a total of 12 bites...although I don't think they were from beg bugs if this is any consolation prize. The staff is friendly to your face, but reveal themselves to be very shady. I sent them emails before arriving asking to assist me in finding tours of the city. The manager kept suggesting tours for astronomical prices, later I was told by another employee that he recommends his friends to perform the tours at the large prices in return for a kickback. I ended up booking the same tour the manager suggested for the Atlas Mountains through a company for 1000Dhs cheaper than his price. The hotel shuttle that is advertised on their website as an amenity and no price is mentioned when you use it has a hidden cost. After using it, the receptionist promptly requests 50Dhs. The cost for the shuttle is fair, but would be nice if it was advertised. The hotel seemed like it was struggling to find its identity, and definitely could list prices up front, as well as get a cleaning for the bugs. Definitely ask for prices up front and do not count on them to assist you in booking tours.

6/10 - Ok

Alien, Paris, France

20 de abr. de 2012

Pontos positivos: Limpeza e condições e instalações da propriedade

du potentiel...

très beau site, un peu éloigné télé ne fonctionne pas, restauration moyenne.

6/10 - Ok

CATHERINE, FRANCE

14 de abr. de 2012

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade

avis hotel terre resort and spa

c'est un hotel tres agreable le confort de la chambre pourtant standard reste tres sympathique avec tout de même un bémol elle est tres sombre et sans balcon. Pour le reste de l'hotel cela reste propre et tres sympa malgré un manque d'ambiance certain.De plus le petit déjeuner est médiocre et la carte très peu variée .... Le personnel est d'une très grande gentillesse et aux petits soins mais encore une fois le bémol est que l'hotel est loin du centre et qu'il faut donc soit prendre une navette mal réparties aux niveaux horaires soit prendre un taxi et là il faut compter une vingtaine d'euros ce qui est rapidement un frain niveau budget ... quel dommage !!! sinon cela reste un bel hotel reposant même trop reposant ... mais j'insiste le personnel est très très sympatique ....

6/10 - Ok

Usha, Peterborough, uk

9 de jan. de 2012

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Terra resort & spa

Service is very poor staff are very accommodative but their hands are tied there were no shampoo no hair dryer repeatedly asking provided shampoo on the last day food was ok ambiance is good rooms were very spacious but only thing you have to keep on asking they do not maintain time very laid back no one picks up phone

8/10 - Boa

Jean Paul, Paris France

1 de jan. de 2012

Pontos positivos: Serviço e funcionários e conforto do quarto

Pontos negativos: Condições e instalações da propriedade

mon avis

problème de fuite d'eau dans la salle de bain obligeant à condamner l'un des deux lavabos. Chauffage bruyant et insuffisant (radiateur à huile d'appoint), pas de ligne téléphonique vers l'extérieur dans les chambres, connexion internet très défaillante, visiblement les routeurs ne sont pas branchés sur internet.

8/10 - Boa

Steve, Leicester, UK

1 de jan. de 2012

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Hire a car!!!!

Very nice hotel that has unique moroccan decor. The rooms were very nice, large and laid out well. Could have been better with tea making facilities in the room, but I guess when they charge 60 dirhams (£4.50) for two cups of tea, it all becomes clear. The breakfast is ok but changes gradually everyday, as in things get slightly worse. After 7 days it is almost inedible. I would strongly recommend eating breakfast in the city. We had a hire car which turned out to be crucial as after 3 days in marakech you WILL become bored rigid as there really isnt much to do. The hotel has a shuttle service that only runs into the city (7 miles away) at 9.30 and 3.30, but this costs 25 dirhams (£1.87) per person per way. So a family of four staying for a week, it will set you back £104.72, which is only £18 short for what we paid for a hire car! With the shuttle being very limited you are almost held prisoner at the hotel. This is fine if all you want to do is sit by the pool all day and do absolutely nothing, as there really is absolutely nothing else to do there...except drink tea! Having said all of this, it really is a very nice hotel and excellent staff, as long as you have a car then you will really enjoy your stay.

10/10 - Excelente

vale, pays basque

27 de dez. de 2011

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Pontos negativos: Limpeza

hotel superbe

Hôtel avec un magnifique parc de cactus et palmiers. Très grande piscine mais malheureusemant en maintenance pendant notre séjour. Un personnel extrêmement gentil et souriant, merci à eux. Mais une hygiène des draps qui était très moyenne. Pas pour tous les budgets car plutôt cher, restaurant avec peu de choix au menu et assez cher.

10/10 - Excelente

Viajante verificado

4 de dez. de 2011

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

worth a visit

We thoroughly enjoyed our stay at The Terre. There were a couple of minor glitches, but these were dealt with efficiently and generously by the hotel's management, which seems intent on improving what's perceived as wrong and truly offering a good experience to guests. The room was comfortable and roomy, the hotel's food was decent, the pools are clean and inviting, and the gardens/grounds are beautiful and immaculately kept. we had an issue with transfers and shuttles to town, but these were addressed by the hotel and, whilst I've rated the "convenience" of the hotel's location and the surrounding neighbourhood as only middle rankings, we much, much preferred to be out of the true hustle and bustle of Marrakech, which would have tired and irritated us quickly. The location is superb for peace, quiet, and relaxation with good service.

8/10 - Boa

Alexandre, Paris

12 de jun. de 2011

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Alex

Hotel très sympas les chambres son vraiment magnifique le personnel son a votre écoute

8/10 - Boa

Simone, Österreich

23 de abr. de 2011

Pontos positivos: Limpeza e condições e instalações da propriedade

abgelegen, überschaubares Frühstück,.....

Das Hotel ist leider sehr abgelegen von der eigentlichen Stadt; weiters war die Auswahl des Frühstücks sehr spärlich;

10/10 - Excelente

Rashid, Cuernavaca MOR

15 de abr. de 2011

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Ecselente atención ideal para descansar

Se desviven por atenderte desde que llegas te reciben con un te el gerente en especial una excelente persona es un hotel que dan ganas de quedarse mas tiempo pero por desgracia ya teníamos los boletos de regreso

6/10 - Ok

Paul, UK

9 de mar. de 2011

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Good for couples, but much better out there

The hotel is nice and the staff are very friendly and helpful. However, this hotel is absolutely not five stars, though this can be deduced from the price. It is 3.5 at the very most. The hotel itself is in the middle of nowhere. Although we chose a hotel out of the city based on friends' comments, we didn't really appreciate how isolated it is. It is c. 20-30 minute drive into the city centre (dependent on traffic), but most importantly it is a good 10 minute walk to the nearest proper road (which isn't a "main" road by any stretch but more of a dirt track) from where you can hail a cab. The track leading to this road isn't lit so you presumably wouldn't enjoy walking there at night. As a result you are dependent on the hotel's own taxi, which although comfortable and much better than the 'petit' taxis that whizz around the city, you obviously pay a premium for. The hotel does offer a shuttle bus into the city, but the final bus back from the city is a 7.30pm, which isn't late to enjoy dinner in town. You will spend a lot on taxis staying here. The hotel also feels half finished. The outdoor jacuzzi was broken and cold for the entirety of our stay and the outdoor pool was freezing (though this is because it is not a heated pool that is offered by some of the more luxurious hotels). Breakfast is extremely poor. Dinner is good, though very expensive. Overall: very average and wouldn't return.

6/10 - Ok

laila, paris

23 de fev. de 2011

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto

Pontos negativos: Condições e instalações da propriedade

mecontente

je suis mécontente car noous nous sommes ruiné en taxi tous les jours et la navette aller et retour trop cher entre l'aéroportt et l hôtel!!! dommage car il me semblait que cela était inclus dans le voyages ( 50 va euros entre les transferts) , la navette devrais être incluse pour la ville et pas assze de navette pou la ville . (des fourmis à tout va dans la chambre)

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Rose Garden Resort & Spa

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Avaliações sobre Rose Garden Resort & Spa

Avaliações

Boa

7,6/10

7,6/10

7,2/10

Avaliações

4/10 - Insatisfatória

Miguel, Lisboa - Portugal

Terre Resort em Marrakech

Miguel

2/10 - Terrível

Ali

Bad service from hotels

Ali

2/10 - Terrível

Abdullah

Abdullah

4/10 - Insatisfatória

Mubarak

ضعيف

Mubarak

2/10 - Terrível

zayed, uae

bad experience

zayed

2/10 - Terrível

Michele, Norfolk, UK

Dreadful place - may have been OK once but not now

Michele

2/10 - Terrível

Kim, Essex

worst hotel iv even stayed in

Kim

2/10 - Terrível

Baya, Hoogeveen

Slecht onderhouden resort onder onbekwame leiding

Baya

2/10 - Terrível

Viajante verificado

Do not stay here!

Viajante verificado

4/10 - Insatisfatória

guy, Nice, France

ideal pour piscine et dormir point barre

guy

6/10 - Ok