6/10 - Ok
Kristy K.
14 de abr. de 2024
Pontos negativos: Limpeza
Thief
THIEF! The property is beautiful, and private. The cabin was ok inside, fantastic outside
My only real complaint is the host, he is a thief. I rented the original cabin (2 beds), later I added the second cabin (1 bed) . My in laws were supposed to stay in the 1 bed. for the 2 bed and a extra charge for the 1 bed. We were in the area for a family wedding. My sister in law ended unable to travel for medical reasons. We reached out to the owner to ask for a partial refund, not even a whole. He kept us emailing with him instead of VRBO during our stay, we thought he was who issues the refund. My husband and I rent a ton of VRBO, never had a need for a refund before, having said that we didn't realize our refund would come from VRBO while we were still there. Once you check out the owners get the funds. So by time I realized he was stalling and called VRBO who believes he should have returned the money and he is wrong. VRBO has all of our emails and read them and believes he was not being upfront with us. He will NOT answer VRBO when they call to rectify the situation. I have filled a complaint with my credit card against him. Host will most likely give me a bad review. I do not care. This host purposely in my belief played a game knowing once he got the money, VRBO couldn't give it back. I own vacation homes I rent in 2 states, I would never keep a guests money in this situation. VRBO agreed. I will get my money. We only wanted a refund on the 1 bedroom.
Kristy K.
Hospedou-se por 5 diárias em mar. de 2024