4/10 - Insatisfatória
Allie L.
4 de set. de 2025
Pontos negativos: Limpeza
We checked in on a Saturday, staying through Monday (which was a holiday.) The lake and such is amazing, but the chalet we booked had been unkept and not used in some time. We found spider webs and bugs throughout the chalet including the bed. The night attendant was nice about it, saw the bugs herself and told us the manager would call us on Tuesday to give us a refund. She allowed us to checkout two other chalets (one had more bugs) but both needed a good interior cleaning. We took the better of the two as our options were limited. As of today (Thursday) we've yet to hear from management.It's a overall nice place with a lot of potential, beautiful lake and lots of chalets. Some looked more up kept and maintained the the ones we ended up going into. I'm not prevy to the owner - management agreements, but if I was a owner of one of these I'd certainly be more hands on in ensuring that mine was clean and maintained.
Allie L.
Hospedou-se por 2 diárias em ago. de 2025