4/10 - Insatisfatória
Gavin
Viagem com família e crianças pequenas
4 de ago. de 2025
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Pros: hotel was very nice with beautiful grounds and housekeeping was excellent. Nice pool (though not as good as most of the Waikoala resorts that have waterfalls/slides, etc). Nice little beach lagoon with snorkeling for the kids. Cons: They nickel and dime you for everything and manipulate you in ways to force you to spend every extra penny you have. Very unwelcoming arrival - was strongly encouraged to valet, being told we couldn't temporarily park our car for checkin otherwise. (I want to come and go as I please without having to talk to an attendant). And then the guest parking is about a mile away, takes literally 10 minutes to walk from our room to the parking spot. Also, the nearest elevator was broken our entire stay which lengthened the distances we had to walk to get to the pool or beach. They also ran out of pool towels the Saturday we were there, telling me they wouldn't have any more until the next day. This is unfathomable for a Hawaii resort, especially one where we were paying an absolute premium to stay at. Totally unacceptable. Overall customer service was not up to par, I never felt welcome - not the most friendly staff and there was a long wait each of the times I had to talk to front desk. Be aware that you are totally captive at this property - very inconvenient that you have to drive to get any outside food/convenience items (and it takes a long time just to get to your vehicle). So you're kind of stuck here, and I'd look elsewhere next time
Gavin
Hospedou-se por 8 diárias em jul. de 2025
