2/10 - Terrível
Keith
7 de mai. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Booked 3 nights and arrived at 1:00 am, immediately knew we could not stay three days but were exhausted.
Curtains ripped, bedspread full of pulls and holes, bathroom smelled damp and mildewy, shower curtain moldy, bathtub moldy w/ a huge hair stuck to the wall, towel rack covered in rust. Once we tried to sleep, the AC ran all night with a loud rattling noise that kept us awake. The next morning, we tried to shower, handle was broken and only 1/2 the water dribbled out. We have photos of ALL these issues, emailed them to mgmt and rec'd NO response.
After checking with our family members in a different room, we learned that their room was just as bad, we immediately contacted Expedia to request a refund for our remaining two nights. We were told there was no hotel manager on duty and we'd have to wait 72 hrs for an answer. We were offered new rooms but why would we want two different disgusting rooms? We refused and were gone by 9:30 am.
We went next door to the Homewood Suites by Hilton. We explained our predicament to Jodie at the front desk, who was wonderful. She found us two rooms AND allowed us to check-in EARLY, at 9:30 am instead of 3:00 pm at NO additional charge. We would HIGHLY recommend this hotel. It was slightly more but SO worth it. Clean spacious rooms, beautiful lobby, helpful staff.
Took 60 hrs for mgmt to respond that they refuse to refund our money. Mgmt never responded to our email w/ photos. Horrible hotel, horrible mgmt. Stay away.
Keith
Hospedou-se por 3 diárias em mai. de 2024