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Avaliações de SUNRISE Aqua Joy Resort - All inclusive

4 out of 5
SUNRISE Aqua Joy Resort - All inclusive
Elmamsha, Hurghada, Hurghada

Avaliações

7,8

Boa

Nota 10 - Excelente. 53 de 131 avaliações" "
Nota 8 - Boa. 38 de 131 avaliações" "
Nota 6 - Ok. 22 de 131 avaliações" "
Nota 4 - Insatisfatória. 6 de 131 avaliações" "
Nota 2 - Terrível. 12 de 131 avaliações" "

8,2/10

Limpeza

8,4/10

Serviço e funcionários

7,6/10

Comodidades

8,2/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hotel ideal para quem viaja com crianças. Para quem não tem crianças não recomendaria.
Hospedou-se por 5 diárias em jul. de 2021
Resposta de Sunrise Aqua Joy Resorts em 20 de jul. de 2021
Dear guests, Thank you for choosing SUNRISE Aqua Joy Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We want to mention that we are family resort. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

6/10 - Ok

Melanie

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hospedou-se por 8 diárias em abr. de 2024

10/10 - Excelente

Luca

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em mar. de 2024

8/10 - Boa

s

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The resort was lovely. The cleaning products used were too strong smelling and gave me a headache, so I had to air my room out for hours before I could enter it again to sleep. To make our arrival easier, I wish there was a map of the property, explaining the location of all the restaurants, etc... Overall, this place was beautiful, the staff were nice, good food and a safe place for kids to play and wander around while parents relax or play with them :)
Hospedou-se por 5 diárias em mar. de 2024

10/10 - Excelente

DOMENICO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Exceeded my expectations!! Very happy with the experience will recommend
Hospedou-se por 8 diárias em mar. de 2024

10/10 - Excelente

Parham

Hospedou-se por 7 diárias em mar. de 2024

10/10 - Excelente

Isabelle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 10 diárias em fev. de 2024

8/10 - Boa

Wilhelm

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolut freundliches Personal. Zimmer werden jeden Tag gereinigt. Ist zwar etwas in die Jahre gekommen, aber trotzdem ordentlich und sauber
Hospedou-se por 8 diárias em fev. de 2024

8/10 - Boa

Josef

Hospedou-se por 7 diárias em fev. de 2024

8/10 - Boa

Fares

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sympa
Bien placé et sympa les restaurants sont bien l’équipe d’animation et très bien je le conseil
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Guest experience & Quality Department em 13 de fev. de 2024
Dear fares, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 - Excelente

Daniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent family hotel
Loved our stay here, hotel has everything a family needs for a holiday. Restaurants were good quality and staff really friendly. The rooms were a good size, with enough room for a pram to be left. Finally very convenient for the airport, with a taxi company in the foyer.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Guest experience & Quality Department em 13 de fev. de 2024
Dear Daniel, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 - Excelente

Adham

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Guest experience & Quality Department em 13 de fev. de 2024
Dear Adham, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

2/10 - Terrível

Ruksana

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel manager Sameh and Osama were very nice and helpful. Always willing to go above and beyond. However, there were problems from the start. Ahmed the night receptionist was hostile and ill mannered. Checks were not made against booking, One of the rooms was cancelled during check in and we were told one adult and child had to find another hotel or pay for a room that was already paid for. Check in took a whole 3 hours, issues were escalated to manager Sameh, who upgraded us, however, blame was transferred to expedia. Room was not to the standard as expected, broken door safety bar, broken door handle, balcony doors did not shut, one of the rooms AC did not work, brown tap water, and drains did not drain. The la carte restaurant's which are 6/7 restaurants was not bookable, as staff were booking for visitors before the window for booking became available. Heated pools-advertised as 6 heated pools, when we got there only two were heated and on one of the days the heating was not turned off. All issues raised a number of times. There was no action taken. Excursion companies were charging variable rates according to how gullible clients were, transportation for the excursions was horrendous for example, backless seats, that did not have seatbelts, and we were charged £10 for 3 drinks that children thought were complimentary at the end of excursion. There should be prior vetting before they allow companies sell products. We had visitors at the hotel. We were to
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Guest experience & Quality Department em 13 de fev. de 2024
Dear Ruksana First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards, Guest experience & Quality Department

10/10 - Excelente

Sanjeewa

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Absolutely wonderful hotel
Great hotel. Great staff
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Guest experience & Quality Department em 13 de fev. de 2024
Dear Sanjeewa, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 - Excelente

Nuha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Die Mitarbeiter sind sehr nett und hilfsbereit. Ich danke Amr und Alaa, weil sie mir während meines Aufenthalts sehr geholfen haben. Ich hoffe, dass ich jedes Jahr wieder dorthin zurückkomme
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Guest experience & Quality Department em 13 de fev. de 2024
Dear Nuha, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 - Excelente

Isabelle

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Guest experience & Quality Department em 13 de fev. de 2024
Dear Isabelle, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards, Guest experience & Quality Department

10/10 - Excelente

Isabelle

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Séjour de presque 3 semaines dans cet hôtel absolument magnifique… on se sent comme chez soi ! Tout le staff de l’accueil au restaurant en passant par l’équipe de nettoyage d’animation.. bref tout le monde a toujours le sourire et un petit mot gentil pour vous .. une bienveillance incomparable !!!! Merci merci merci à tous Les menus sont variés et explosifs en matière de qualité. Votre frigo dans la chambre toujours plein les 6 piscines toujours propre et surveillée s la jetée vers la mer avec dès transat VIP des stands crêpes hamberger glaces kebab pâtes…. Bref vraiment topissime 😂😂. je pourrais remercier tout le monde mais je pas assez de place .. mention spéciale à osama Viviane doha Mohamed 1234😂mr Saïd melegi hamdy Ahmed 1et 2 3 hasssan …… bref bravo à tous et encore merci car j'ai trouvez plus qu’un hôtel .. une vraie famille et 2 eme maison 👍👍👍vous allez me manquez 😍😍😍
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Bernard

Pontos positivos: Limpeza e serviço e funcionários
Hôtel niveau 3 étoiles
Hôtel vieillissant, la salle du buffet est terriblement bruyante et l’ambiance est très froide. Heureusement on peut déjeuner en terrasse et dîner dans les autres restaurants. La plage est bien aménagée et les employés sont très aimables. La nourriture est plutôt correcte.
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Schönes Hotel, großartige Poollandschaft und tolle Rutschen! Insgesamt sehr freundliches Personal und sehr gute Verpflegung. Über die gesamte Anlage sind reichlich Bars verteilt, an welchen man sich den Tag über versorgen kann. Das All Inklusive Konzept ist sehr fair und übersichtlich.
Hospedou-se por 7 diárias em nov.. de 2023

10/10 - Excelente

Dragana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Tout est exelent
Hospedou-se por 5 diárias em out. de 2023
Resposta de Guest experience & Quality Department em 1 de nov. de 2023
Dear Dragana, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

6/10 - Ok

Claudine

Hospedou-se por 7 diárias em out. de 2023

2/10 - Terrível

Mark

Hospedou-se por 7 diárias em set. de 2023
Resposta de Guest experience & Quality Department em 17 de out. de 2023
Dear Mark, First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards,

8/10 - Boa

Ildiko

Pontos positivos: Limpeza e condições e instalações da propriedade
L’hôtel très propre . Le personnel très serviable ,gentil ,l’attentionné. Emplacement d’Hotel c’est top et très sécurisé. Le resto bruyant , beaucoup de choix de nourriture mais médiocre.
Hospedou-se por 7 diárias em set. de 2023
Resposta de Guest experience & Quality Department em 17 de out. de 2023
Dear lldiko, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

8/10 - Boa

Patrick

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Etwas heruntergekommen und rechts und links totales Brachland bzw. abgerissene Hotelanlagen ansonsten für Familien recht gut geeignet etwas schade ist leider noch das die Kindershow abends erst um Kurs vor 9 beginnt das ist schon recht spät meiner Meinung nach
Hospedou-se por 7 diárias em set. de 2023
Resposta de Guest experience & Quality Department em 17 de out. de 2023
Dear patrick, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

10/10 - Excelente

Laura

Hospedou-se por 8 diárias em set. de 2023
Resposta de Guest experience & Quality Department em 17 de out. de 2023
Dear Laura, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

6/10 - Ok

Ymed

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hospedou-se por 7 diárias em ago. de 2023
Resposta de Guest experience & Quality Department em 17 de out. de 2023
Dear Ymed First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards

8/10 - Boa

Abdelrahman

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good worth for money. Variety of food could be improved. Staff are very friendly, excellent!
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Guest experience & Quality Department em 2 de set. de 2023
Dear abdelrahman , Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards, Guest experience & Quality Department

2/10 - Terrível

Adam

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Guest experience & Quality Department em 2 de set. de 2023
Dear Adam, First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards, Guest experience & Quality Department

10/10 - Excelente

Mohamed

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
One of the most enjoyable Stays The animation team is great The food is Perfect It’s so much fun for the kids as they were always in the aqua park The sea beach is not to the level we didn’t stay there The reception stuff is not to the level of all the other stuff
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Guest experience & Quality Department em 2 de set. de 2023
Dear Mohamed , First of all we would like to thank you for taking the time to share your comments with us. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements. Best regards, Guest experience & Quality Department

6/10 - Ok

Anastasia

Hospedou-se por 10 diárias em mai. de 2023

10/10 - Excelente

Sophie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Génial les deux jeunes qui fesait les chambres dans notre étages au 3eme était très gentil aux petit soin avec nous, le services à l’hôtel de qualité vraiment hâte d’y retourné…
Hospedou-se por 10 diárias em mai. de 2023
Resposta de Guest experience & Quality Department em 25 de jun. de 2023
Dear guest, Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

10/10 - Excelente

Génésis Taylor

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Je recommande
L’hôtel est très agréable ainsi que le personnel. La nourriture y est très bonne avec un large choix de restaurant. Petit parc aquatique appréciable. Beaucoup d’animation
Hospedou-se por 7 diárias em mai. de 2023
Resposta de Guest experience & Quality Department em 23 de mai. de 2023
Dear Taylor , Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards,

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em mai. de 2023
Resposta de Guest experience & Quality Department em 23 de mai. de 2023
Dear Guest , Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards,

10/10 - Excelente

William

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 12 diárias em abr. de 2023
Resposta de Guest experience & Quality Department em 25 de abr. de 2023
Dear Mr. William, Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards,

8/10 - Boa

Pascal

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Agréable séjour
Belles piscines, nombreux toboggans mais celui avec bouées n'est pas accessible en solo. Le restaurant principale est bruyant vu le nombre de personnes qu'il peut accueillir. Les animations musicales organisées aux restaurant sont sympathiques mais le rende encore plus bruyant ! La nourriture est très variées et bonne pour la plupart des plats. Le service est de qualité et rapide.
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Guest experience & Quality Department em 23 de mai. de 2023
Dear Pascal, Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards,

4/10 - Insatisfatória

Korab

Viagem em grupo
Pontos negativos: Serviço e funcionários
Nous avons trouvé la nourriture très médiocre. Le personnel peut, par moment, être « trop » intrusif. La plage est très belle et les lits confortables.
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Guest experience & Quality Department em 16 de abr. de 2023
Dear Mr. Korab , kindly contact the reception.

8/10 - Boa

annelies

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mooie accommodatie. Schoon en netjes. Personeel erg vriendelijk. Buffet was zeer uitgebreid. Ala carte Italiaans was TOP
Hospedou-se por 6 diárias em mar. de 2023
Resposta de Guest experience & Quality Department em 16 de abr. de 2023
Dear Partner , Warm Greetings from SUNRISE Aqua Joy Resort First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,

10/10 - Excelente

Hakim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
super hotel
Hospedou-se por 8 diárias em mar. de 2023
Resposta de Guest experience & Quality Department em 18 de mar. de 2023
Dear Valued Guest, Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards, Guest experience & Quality Department

2/10 - Terrível

hoomi

Hospedou-se por 2 diárias em fev. de 2023

2/10 - Terrível

Kenan

Hospedou-se por 1 diária em fev. de 2023
Resposta de Guest experience & Quality Department em 20 de fev. de 2023
Dear. Kenan, Kindly be informed that your reservation is Marked as no-show. You did not enter the resort !!

10/10 - Excelente

Jean Pascal

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Très agréable hôtel, juste bruyant car tout les soirs musique forte de 20:30 à 23h…. Un des bassins est chauffer, c est top Pour les repas j ai profiter de l’offre all inclusive et vraiment pas déçu ! Les plats changent à chaque repas, super dessert, et petit dej. Merci beaucoup aux cuisiniers. Bien placée à hurghada avec plein de commerce en face, d ailleur sur la gauche de l hôtel il y’a un magasin « bazard cleopatra avec des prix fixes (bas prix) Tout les autres sont charlatans qui font les prix à la tête du client…
Resposta de Guest experience & Quality Department em 18 de fev. de 2023
Dear pascal, Sunny Greetings from SUNRISE Aqua Joy Resort. We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort-. With best regards, Guest experience & Quality Department

6/10 - Ok

ibrahim

Pontos negativos: Serviço e funcionários
No parking, bad bathroom
Resposta de Guest experience & Quality Department em 20 de fev. de 2023
Dear Mr, Ibrahim First of all we would like to thank you for taking the time to share your comments on Expedia travel . We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. We are in the same time sad to know that not in every way we met your expectations. We hope to have the honor to welcoming you one more time and show you our improvements.

8/10 - Boa

gilles

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
un all-in , quoi !
grand complexe, nourriture moyenne , restaurant inclus dans le all-in très difficile à réserver ,
Hospedou-se por 7 diárias em nov.. de 2022

2/10 - Terrível

Shayla, Lausanne

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ne réservez pas là-bas, allez dans un autre hôtel all inclusive.
Hospedou-se por 7 diárias em nov.. de 2022

2/10 - Terrível

OSMAN

Hospedou-se por 6 diárias em nov.. de 2022

6/10 - Ok

Kazunari

Pontos positivos: Conforto do quarto
Hospedou-se por 2 diárias em out. de 2022

6/10 - Ok

Marcelo

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Bad communication with airport transfer services. 45 minutes to get someone to help with the luggage. Food is average and with no service. Buffet removes the food before closing hours and don’t help you with drinks or anytime. A few efficient employees, mostly slow.
Hospedou-se por 2 diárias em set. de 2022
Resposta de SUNRISE Aqua Joy Resort em 9 de out. de 2022
Dear Mr. Marcelo,Warm greetings from SUNRISE Aqua Joy Resort. First of all we would like to thank you for taking time to share your holiday experience with us. We are sorry to read that your holidays did not meet your expectations. We do apologize for misunderstanding between driver what caused delay of your transfer from the airport. Management of limousine service was informed to prevent such situation further. Kindly be advised that your valued feedback about quality of service at the restaurant and food was cascaded to relevant departments heads. We truly hope to have a chance to welcome you back to experience different service and see our improvementsKind regards,Guest Experience & Quality Department

10/10 - Excelente

Lbna

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Alles was perfect en schoon , receptie medewerkers , kamer, service, eten , animatie, zee en zwembad Kortom top vakantie gehad
Hospedou-se por 4 diárias em set. de 2022
Resposta de SUNRISE Aqua Joy Resort em 19 de set. de 2022
Beste Lbna, Het team van SUNRISE Aqua Joy Resort wilt u bedanken dat u de tijd heeft genomen om uw vakantie ervaringen te delen met andere reizigers. Wij hopen de eer te hebben u nogmaals te mogen verwelkomen in ons hotel. Met vriendelijke groeten, Guest experience & Quality Department

10/10 - Excelente

Shareef

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great staff. Welcoming to all...
The staff are 100% on point!
Hospedou-se por 3 diárias em ago. de 2022
Resposta de SUNRISE Aqua Joy Resort em 19 de set. de 2022
Dear Mr. Shareef,Warm Greetings from SUNRISE Aqua Joy ResortFirst, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort. With best regards,Guest experience & Quality Department

8/10 - Boa

Sofyan

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Établissement propre personnel à l’écoute et toujours serviable, service baby-sitting au top ! Piscine agréable et beaucoup de choix du plus petit au plus grand, petit bémol pour la plage que nous n’avons pas apprécié car à un effet artificiel et n’es pas aussi bleu clair que sur les photos .. côtés restauration la cuisine est très bonne et assez variées
Hospedou-se por 17 diárias em ago. de 2022
Resposta de SUNRISE Aqua Joy Resort em 19 de set. de 2022
Cher Sofyan,Nous voulons vous remercier pour vos commentaires sur notre hôtel. Nous sommes très heureux que vous ayez apprécié votre séjour chez nous et serons honorés de vous accueillir à nouveau dans SUNRISE Aqua Joy Resort.Avec les meilleures salutations,l'expérience des clients et le service de qualité