4/10 - Insatisfatória
kamika
Viagem a dois
8 de mai. de 2026
We stayed at princess senses mangrove from May 1-4 2026 to celebrate my birthday and at first sight the room and property were beautiful. The hot tub on the balcony looked just like the photos but when we went to use it rust from the knobs we’re floating in the water brown rust, but we still loved the room itself the the staff treated us well. On day two is when the issues started the power went out during the afternoon and my husband got stuck in the elevator while I was on the beach (the beach is man made by the way half sand half rocks) . On Sunday the power went out again for over a hour we went to the buffet and people were walking around using their phone lights to get food and the food wasn’t even hot or cooked all the way it was absolutely crazy. The power continued to go off Sunday night which made our room uncomfortably hot which triggered my asthma so I didn’t get any sleep, When we checked out Monday and I asked to speak to someone about my experience I was told no one was available and that someone would reach out to me and as of today haven’t heard from anyone. For the amount of money we paid for three nights I was expecting better service or at least some kind of communication and compensation for the power going out. As for everything else the reef buffet is good but closes earlier the main buffet is good as well I liked breakfast the best. The waiter and waitress and bellhops are friendly and attentive but as far as management the service is horrible.
kamika
Hospedou-se por 3 diárias em mai. de 2026




























