6/10 - Ok
Alexis
Viagem a dois
2 de dez. de 2025
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Keeping all things in perspective and acknowledging the island just experienced Hurricane Melissa, I will say their were some things that could have been better or we could have been notified up front.
I reserved a Beach Side Ocean View room on the Lady Hamilton side (No Kids), and upon arrival was told it was closed and not receiving guests, I had to stay on the Jamaica side. The front desk did their best to accommodate us, but certain requests could not be met. There were definitely a number of crying kids. Our TV never worked, the mini bar was not stocked. We had to call twice, it took a few hours. Then the next night when they came to restock it, they realized it wasn't plugged in.
There were plenty of food options all things considered, but you can tell the chef was getting creative and trying to utilize what they had, so some traditional dishes weren't prepared as they typically would be.
The staff were great, they were engaging.
However, the upselling of vacation packages can be a bit much. People paid to relax, not be bombarded by salespeople. We did not enjoy that aspect.
Also, we tried to book spa services, but there was no availability, yet they send you messages everyday to book spa time.
It's a great location if you want to stay on the resort and just relax, but I don't know that I will be back again. I will say, they are working 7 days a week to rebuild and get things "back to normal" and I am sure things will be up and running again soon.
Alexis
Hospedou-se por 3 diárias em nov.. de 2025
