We arrived at 2:50pm to check in at 3:00. There was 2 people sitting in the waiting area chairs listening to music and a bit of a line. When we checked in, the gentleman at the front desk said our room is not quite ready yet. We figured we were still 10 minutes early so after we were given our room keys, we stepped aside to wait. The front desk person called out to the two people sitting on the chairs listening to music and they got up and went down the hall. He noticed we were still standing there and said we could go to our room, it could be done or they could be finishing it up. We arrived at our room and NOTHING had been done. Towels all over the ground, garbage cans full and garbage on the ground, and a very off putting brown mark on the bathroom floor. We went down the hall to see if we could spot the housekeeping staff and the two people who were sitting and listening to music in the waiting area dressed in street clothes were apparently them. I went back to the front desk and asked when our room would be cleaned, it is now 3:40pm. The front desk person was very nice and definitely seemed stressed, he said they had a huge rush of people and they are working on the rooms. We waited another 30 minutes, over an hour after our check in time and decided to go out for a bit and hopefully it would be ready. When we got back the room was SORT OF better. New towels but no shampoo, brown stain remained, and no peace of mind that the sheets were indeed changed. Unacceptable!!!!!!
