Fachada da propriedade

Avaliações de Sherbrooke Castle Hotel

4 out of 5
Sherbrooke Castle Hotel
11 Sherbrooke Avenue, Glasgow, Scotland

Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 426 de 603 avaliações" "
Nota 8 - Boa. 136 de 603 avaliações" "
Nota 6 - Ok. 29 de 603 avaliações" "
Nota 4 - Insatisfatória. 8 de 603 avaliações" "
Nota 2 - Terrível. 4 de 603 avaliações" "

9,4/10

Limpeza

9,6/10

Serviço e funcionários

8,8/10

Comodidades

9,2/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

ANTONIO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Para curtir um programa diferente por uma noite...
O Castelo é bonito e é sempre interessante ficar hospedado em um, mas o quarto não tem ar condicionado, o que era comum há algum tempo em hotéis em lugares que fazem frio, mas hoje em dia é inconcebível. A noite foi desconfortável... O Café da manhã também é apenas razoável. É um pouco longe da cidade, mas é pra ficar hospedado e curtir um jantar por lá mesmo. Fiquei em um quarto fora do Castelo, mas não faz muita diferença, apenas foi mais dificil levar as malas em função das escadas, pois não havia quem ajudasse, a não ser a própria funcionaria da recepção.
Hospedou-se por 1 diária em jun. de 2022
Resposta de Sherbrooke Management em 27 de jun. de 2022
Estimado Antonio, muchas gracias por la amable reseña del Sherbrooke Castle Hotel. Su opinión es muy apreciada y, sin duda, se transmitirá a todo el equipo. Agradecemos los comentarios de nuestros huéspedes, ya que nos permiten comprender sus experiencias con nosotros y nos permiten saber qué estamos haciendo bien y las áreas en las que debemos centrarnos. Muchas gracias una vez más, y esperamos darle la bienvenida nuevamente en el futuro a Sherbrooke Castle.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2018

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em mai. de 2018

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de General Manager em 14 de dez. de 2016
Hello, Thank you very much for your kind review. We hope to see you again in the future. Kind regards, Stuart McIntyre

8/10 - Boa

Jose E C S M, Niterói

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom! Lindo lugar
A estadia foi ótima, quartos enormes, definitivamente eu indicaria e voltaria.

10/10 - Excelente

Hayato

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a very nice hotel. I would like to go again. Thank you very much to all the staff.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sherbrooke Management em 2 de abr. de 2024
Hello Hayton, thank you for taking the time to review your stay.We are delighted to see you had a wonderful time at Sherbrooke Castle Hotel and would like to thank you for your lovely comments.Your review is greatly appreciated, and we look forward to welcoming you back to Sherbrooke Castle Soon.

10/10 - Excelente

Liliane

Hospedou-se por 1 diária em mar. de 2024
Resposta de Sherbrooke Management em 15 de abr. de 2024
Dear Liliane, thank you for taking the time to rate us. Your rating is greatly appreciated and will be passed on to the team. Thanks again, and we look forward to welcoming you back to Sherbrooke Castle Hotel soon.

10/10 - Excelente

Daniel Patrick

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything. It is a beautiful property and the staff that run it are consummate professionals.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sherbrooke Management em 11 de mar. de 2024
Hello Daniel, thank you very much for telling us about your recent stay with us at Sherbrooke Castle Hotel.We are delighted to see you had a wonderful stay at Sherbrooke Castle Hotel and would like to thank you for your lovely comments.Your review is greatly appreciated, and we look forward to welcoming you back soon.

10/10 - Excelente

Lara Hope

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a wonderful place to stay in Glasgow! Courteous staff and delicious food in the dining room. So clean and quiet. Free parking on site. Close to parks and restaurants. Easy access to the motorway. Highly recommend!
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Sherbrooke Management em 5 de fev. de 2024
Hello, Lara thank you for taking the time to review your stay.We are delighted to see you had a wonderful stay at Sherbrooke Castle Hotel and thank you for your lovely comments.Your review is greatly appreciated, and we look forward to welcoming you back to Sherbrooke Castle soon.

6/10 - Ok

Jessica

Pontos negativos: Conforto do quarto
Middle of the road
Average at best, the king sized room we stayed in was not 4-star quality by any means. Uncomfortable bed, outdated room, and weird random iron burn on the carpet that hadn’t been fixed. The proximity to the airport and the waitstaff at breakfast were very nice, but I wouldn’t stay again.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sherbrooke Management em 15 de jan. de 2024
Hello Jessica, thank you for taking the time to review us, we appreciate feedback from our guests as it allows us to understand their experiences with us, let us know what we are getting right, and areas we may need to focus on.Once again, thank you for bringing your experience to our attention, and allowing us to improve.

10/10 - Excelente

Karla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Castle stay
An amazing place to stay! 😊staff was friendly, helpful and accommodating. The meal in their restaurant was fabulous.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sherbrooke Management em 11 de dez. de 2023
Hello Karla, Thank you for taking the time to review your stay.We are delighted to see you had a wonderful stay at Sherbrooke Castle Hotel and would like to thank you for your lovely comments.Your review is greatly appreciated, and we look forward to welcoming you back to Sherbrooke Castle soon.

8/10 - Boa

Shea

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fun place!
I stayed in one of the Executive rooms overlooking the garden. Room was huge! Bathroom was spacious too. Quiet street, easy parking, beautiful facade. Bed was comfy, slightly on the stiff side. Pillows were good. Check in and check out were flawless!
Hospedou-se por 1 diária em out. de 2023
Resposta de Sherbrooke Management em 6 de nov. de 2023
Hello Shea, thank you for taking the time to review your stay. We are delighted to see you had a wonderful stay at Sherbrooke Castle Hotel and would like to thank you for your lovely comments. We appreciate feedback from our guests as it allows us to understand their experiences with us, and let us know what we are getting right, and areas we may need to focus on Your review is greatly appreciated, and we look forward to welcoming you back to Sherbrooke Castle soon.

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great rooms, good food and very helpful/friendly staff.
Hospedou-se por 1 diária em out. de 2023
Resposta de Sherbrooke Management em 16 de out. de 2023
Dear Robert, thank you for taking the time to review your stay.We are delighted to see you had a wonderful stay at Sherbrooke Castle Hotel and thank you for your lovely comments.We appreciate feedback from our guests as it allows us to understand their experiences with us, let us know what we are getting right, and areas we may need to focus on Your review is greatly appreciated, and we look forward to welcoming you back to Sherbrooke Castle soon.

10/10 - Excelente

Terry

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Staff very helpful
Hospedou-se por 1 diária em out. de 2023
Resposta de Sherbrooke Management em 9 de out. de 2023
Dear Terry, thank you for taking the time to review your stay.We are delighted to see you had a wonderful stay at Sherbrooke Castle Hotel and would like to thank you for your lovely comments.We appreciate feedback from our guests as it allows us to understand their experiences with us, let us know what we are getting right, and areas we may need to focus on Your review is greatly appreciated, and we look forward to welcoming you back to Sherbrooke Castle soon.

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I re9ally loved the restaurant staff!
Hospedou-se por 1 diária em set. de 2023
Resposta de Sherbrooke Management em 2 de out. de 2023
Dear David, thank you for taking the time to review your stay.We are delighted to see you had a wonderful stay at Sherbrooke Castle Hotel and would like to thank you for your lovely comments. Your review is greatly appreciated, and we look forward to welcoming you back to Sherbrooke Castle soon.

10/10 - Excelente

Autumn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice room and staff. Large, spacious room. Room was warm and cozy when we came in which was great since it was raining and chilly all day. Room service was quick and very good! Crème brûlée is a must!
Hospedou-se por 1 diária em set. de 2023
Resposta de Sherbrooke Management em 2 de out. de 2023
Dear Autumn, thank you for taking the time to review your stay.We are delighted to see you had a wonderful stay at Sherbrooke Castle Hotel and would like to thank you for your lovely comments. Your review is greatly appreciated, and we look forward to welcoming you back to Sherbrooke Castle soon.

8/10 - Boa

christophe robert

Pontos positivos: Limpeza e serviço e funcionários
/
Hospedou-se por 1 diária em set. de 2023
Resposta de Sherbrooke Management em 25 de set. de 2023
Dear Christophe, thank you very much for the kind rating of the Sherbrooke Castle Hotel. Your rating is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle Hotel.

10/10 - Excelente

Ralph

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Neil em 4 de set. de 2023
Dear Ralph, thank you for taking the time to review your stay.We are delighted to see you had a wonderful time at Sherbrooke Castle. Your review is greatly appreciated and will certainly be passed on to the whole team and we look forward to welcoming you back to Sherbrooke Castle soon.

10/10 - Excelente

Sean

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place!
Hospedou-se por 1 diária em ago. de 2023
Resposta de Sherbrooke Castle em 7 de ago. de 2023
Dear Sean, thank you for taking the time to review your stay.We are delighted to see you had a wonderful time at Sherbrooke Castle and would like to thank you for your lovely comments. Your review is greatly appreciated and will certainly be passed on to the whole team and we look forward to welcoming you back to Sherbrooke Castle soon. The Management Team.

10/10 - Excelente

Bill

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Sherbrooke Castle em 7 de ago. de 2023
Dear Bill, thank you for taking the time to review your stay.We are delighted to see you had a wonderful time at Your review is greatly appreciated and will certainly be passed on to the whole team and we look forward to welcoming you back to Sherbrooke Castle soon. The Management Team.

4/10 - Insatisfatória

RICHARD

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Not a great experience. The place is in serious need of renovation. Won’t be returning.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Sherbrooke Castle em 31 de jul. de 2023
Dear Richard, thank you for taking the time to review us.We appreciate feedback from our guests as it allows us to understand their experiences with us, let us know what we are getting right, and areas we may need to focus on.Once again, thank you for bringing your experience to our attention, and allowing us to improve.

10/10 - Excelente

Carmella

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lots of stairs and no lift, but a beautiful place. Upgraded our room to a suite so had tons of room. Staff was very polite and helpful.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Sherbrooke Management em 20 de jun. de 2023
Dear Carmella, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle Hotel.

10/10 - Excelente

Danica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wow, great stay in the castle! The grounds are beautifully maintained, staff friendly and helpful, and the surrounding neighbourhood is also lovely. Easy 5 min walk to grab quick 5-10 min train into downtown.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Sherbrooke Management em 12 de jun. de 2023
Dear Danica, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle Hotel.

10/10 - Excelente

ken

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em mai. de 2023
Resposta de Management Sherbrooke Castle em 5 de jun. de 2023
Dear Ken, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle Hotel.

8/10 - Boa

james

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
castle on the hill
I was a bit disappointed with the room for the price it struck me as being a bit more like "servants garret" however the room was otherwise comfortable, if basic. The food was good and the staff excellent... good location
Hospedou-se por 1 diária em mai. de 2023
Resposta de Sherbrooke Management em 16 de mai. de 2023
Dear James, thank you for taking the time to review us. we are disappointed with your review. We appreciate feedback from our guests as it allows us to understand their experiences with us, letting us know what we are getting right and areas we may need to focus on. We truly hope to welcome you back to Sherbrooke Castle in the future.

4/10 - Insatisfatória

Jane

Viagem a dois
The main castle is beautiful from the outside but I only saw the inside as far as the reception desk because our room was a “Garden “ room which was outside the castle, across parking and into the basement of another building completely. It was absolutely nothing special and I would have booked elsewhere had I known. So if you want to stay in the castle I recommend calling them directly to confirm. I fault the property owners for their unclear and frankly slightly sneaky advertising. It was a huge disappointment. I know I’m not the first to feel this way.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Sherbrooke Management em 9 de mai. de 2023
Dear Jane, thank you for taking the time to review us, we appreciate feedback from our guests as it allows us to understand their experiences with us, let us know what we are getting right, and areas we may need to focus on. I think it is unfair to say “ unclear and frankly slightly sneaky advertising” When It clearly states on all booking sites, including Expedia.com : (Executive Double or Twin (Castle, Courtyard or Garden Location).

10/10 - Excelente

Jonathan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Food was outstanding and a beautiful place to stay.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Management Sherbrooke Castle em 8 de mai. de 2023
Dear Jonathan, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle Hotel.

10/10 - Excelente

Susie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fabulous stay. Room fabulous, spacious and spotless. Excellent meal in the evening with great service. Would definitely recommend and return again.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Management Sherbrooke Castle em 1 de mai. de 2023
Dear Susie, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle Hotel.

4/10 - Insatisfatória

Carin

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Not 4 star hotel!
Cold room - radiator broken so 2 plug ins. Shower water took ages to heat up and then too hot to stand under. Bed shaking at any movement. All common areas restaurant so nowhere to sit and read while my husband rested. Place needs a serious upgrade
Hospedou-se por 1 diária em jan. de 2023
Resposta de Management Sherbrooke Castle em 23 de jan. de 2023
Dear Cairn, thank you for taking the time to review us, we are disappointed with your review. We appreciate feedback from our guests as it allows us to understand their experiences with us and lets us know what we are getting right, and areas we may need to focus on. I truly hope to welcome you back to Sherbrooke Castle Hotel.

10/10 - Excelente

Sascha

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastisk sted. Alltid gjerne. Vi var veldig tilfreds
Resposta de Sherbrooke Management em 6 de dez. de 2022
Kjære Sascha, tusen takk for den hyggelige anmeldelsen av Sherbrooke Castle Hotel. Din anmeldelse blir satt stor pris på og vil garantert bli gitt videre til hele teamet. Tusen takk nok en gang, og vi ser frem til å ønske deg velkommen tilbake i fremtiden til Sherbrooke Castle

10/10 - Excelente

Carol

Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Sherbrooke Management em 5 de dez. de 2022
Dear Carol, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle Hotel.

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent
Hospedou-se por 1 diária em nov. de 2022
Resposta de Sherbrooke Management em 21 de nov. de 2022
Dear Guest, thank you very much for the kind rating of the Sherbrooke Castle Hotel. Your rating is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle.

6/10 - Ok

Garry

Hospedou-se por 1 diária em out. de 2022
Resposta de Management Sherbrooke Castle Hotel em 21 de nov. de 2022
Dear Garry, thank you for taking the time to rate us. We appreciate feedback from our guests as it allows us to understand their experiences with us and lets us know what we are getting right, and areas we may need to focus on. I truly hope to welcome you back to Sherbrooke Castle Hotel.

10/10 - Excelente

Stefanie

10/10 - Excelente

Philip

Hospedou-se por 1 diária em out. de 2022
Resposta de Sherbrooke Management em 24 de out. de 2022
Dear Philip, thank you very much for the kind rating of the Sherbrooke Castle Hotel. Your rating is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle.

2/10 - Terrível

kathleen

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We didn't even stay. Moldy bathroom. We were put in an underground 40 year old room, hotter than hell, had to leave the window wide open and 3 fans to make it tolerable without clothes on, dirty sheets, rude staff - we left and stayed somewhere else.
Hospedou-se por 2 diárias em out. de 2022
Resposta de Sherbrooke Management em 24 de out. de 2022
Dear Kathleen, thank you for taking the time to review us, we appreciate feedback from our guests as it allows us to understand their experiences with us, let us know what we are getting right, and areas we may need to focus on.I am sorry you do not find your accommodation suitable. Whilst we appreciate the room may have been too hot for you, these rooms are not old. They were refurbished last year. The building in which they are situated is only 10 years old. We were fully booked that night, or we would have tried to move you to the main building. Our hotel is clearly listed on travel websites as having rooms situated in 3 areas - main castle, garden rooms, and cottage building. I will organise refunds today for you. I hope you enjoy the rest of your trip

8/10 - Boa

Sean

Hospedou-se por 2 diárias em out. de 2022
Resposta de Sherbrooke Management em 24 de out. de 2022
Dear Sean, thank you very much for the kind rating of the Sherbrooke Castle Hotel. Your rating is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle.

10/10 - Excelente

Christian

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Slottsferie
Koselig og hyggelig atmosfære, fikk ikke rom i selve slottet, så det bør prioriteres. Veldig god frokost. Ligger i et stille område med mange fantastiske hus og parker i umiddelbar nærhet.
Hospedou-se por 2 diárias em out. de 2022
Resposta de Sherbrooke Guest Relations em 17 de out. de 2022
Kjære Christian, tusen takk for den hyggelige anmeldelsen av Sherbrooke Castle Hotel. Din anmeldelse blir satt stor pris på og vil garantert bli gitt videre til hele teamet. Tusen takk nok en gang, og vi ser frem til å ønske deg velkommen tilbake i fremtiden til Sherbrooke Castle.

8/10 - Boa

Carolyn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
I booked a "Castle" for the last night of our Honeymoon only to be shown to a room that was outside, across the parking & down a flight of stairs. Not what I anticipated at all.
Hospedou-se por 1 diária em out. de 2022
Resposta de Management Sherbrooke Castle Hotel em 11 de out. de 2022
Dear Carolyn, thank you for taking the time to review us.We appreciate feedback from our guests as it allows us to understand their experiences with us, let us know what we are getting right, and areas we may need to focus on.Once again, thank you for bringing your experience to our attention, and allowing us to improve. I truly hope to welcome you back to Sherbrooke Castle Hotel

2/10 - Terrível

Claude

Hospedou-se por 1 diária em set. de 2022
Resposta de Management Sherbrooke Castle em 27 de set. de 2022
Dear Claude, thank you for taking the time to rate us.We appreciate feedback from our guests as it allows us to understand their experiences with us, and lets us know what we are getting right, and areas we may need to focus on.Once again, thank you for your rating and I genuinely hope to welcome you back to Sherbrooke Castle Hotel

10/10 - Excelente

jean-michel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fabuleux
Hôtel ou plutôt château magnifique dans un superbe cadre dans un très beau quartier. un personnel super attentionné. Chambres très spacieuses, le restaurant est excellent. Vraiment un moment magnifique. Je commande ce hôtel. Un rapport prix excellent.
Hospedou-se por 1 diária em set. de 2022
Resposta de Sherbrooke Guest Relations em 11 de out. de 2022
Cher Jean-Michel, merci beaucoup pour la gentille critique de l'Hôtel du Château de Sherbrooke. Votre avis est très apprécié et sera certainement transmis à toute l'équipe. Merci encore une fois et au plaisir de vous accueillir à nouveau au Château de Sherbrooke.

4/10 - Insatisfatória

Joseph

Hospedou-se por 1 diária em ago. de 2022
Resposta de Management Sherbrooke Castle. em 12 de set. de 2022
Dear Joseph, Thank you for taking the time to rate us.We appreciate feedback from our guests as it allows us to understand their experiences with us and lets us know what we are getting right, and areas we may need to focus on.I genuinely hope to welcome you back to Sherbrooke Castle Hotel.

10/10 - Excelente

Christopher

Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

Kevin

Hospedou-se por 1 diária em jul. de 2022
Resposta de Sherbrooke Management em 25 de jul. de 2022
Dear Kevin, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle.

8/10 - Boa

Caite

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful castle
Beautiful hotel and nice room. Reception staff were wonderful and helpful with our trip to Glasgow. The restaurant was okay. Food was good but service was slow (there was also a wedding party dining) and didn’t feel very welcoming.
Hospedou-se por 1 diária em jun. de 2022
Resposta de Management Sherbrooke Castle. em 14 de jun. de 2022
Dear Caite, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle.

10/10 - Excelente

Sara

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was big and comfortable. The castle grounds are beautiful. Staff were friendly. Amy gave great suggestions for places to eat. With a train station just down the street, visitors have east access to Glasgow. Highly recommended.
Hospedou-se por 2 diárias em mai. de 2022
Resposta de Management Sherbrooke Castle em 14 de jun. de 2022
Dear Sara, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle.

10/10 - Excelente

Marilyn

Hospedou-se por 1 diária em abr. de 2022
Resposta de Sherbrooke Guest Relations em 25 de abr. de 2022
Dear Marilyn, thank you very much for the kind review of the Sherbrooke Castle Hotel. Your review is greatly appreciated and will certainly be passed on to the whole team. Many thanks once again, and we look forward to welcoming you back in the future to Sherbrooke Castle.

6/10 - Ok

Susan

Pontos positivos: Limpeza e serviço e funcionários
Over priced, Underwhelmed
Rooms described and priced as 'executive', but really no better than a superior double. Room was soulless - empty bookcases, nowhere to sit and drink coffee with partner (as you would expect in an executive room) and a view of the air con units and conservatory roof. No bottled water. Capsules for the nespresso were red and blue - no explanation as to what these contained. In huge bathroom, no bath and toilet in worst position ever. Slow draining sink and no over mirror light. As you check in you're told to go up the stairs and through the glass door - and room 9 is dead ahead. So everyone coming upstairs is banging that door, heavy footing past your room and laughing and shouting to each other goodnight! And ofc in the morning from 6am it's the reverse - loud and no privacy :( Add to this the odd job guy scraping window paint outside your room and waving at you ? not impressed. Damp patches on room ceiling, exterior shower grout black. Pillows like bricks, but soft available in wardrobe. Staff and food amazing, but not worth money paid - expected so much more from 'executive room'.
Hospedou-se por 1 diária em abr. de 2022
Resposta de Management Sherbrooke Castle em 2 de mai. de 2022
Dear Susan, thank you for taking the time to review us. We appreciate feedback from our guests as it allows us to understand their experiences with us, let us know what we are getting right, and areas we may need to focus on. Once again, thank you for bringing your experience to our attention, and allowing us to improve. I truly hope to welcome you back to Sherbrooke Castle Hotel.

8/10 - Boa

Carol

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful building
Lovely place, but a couple of niggles. We had to give 24 hours notice to get afternoon tea. Also, we weren’t given the Wi-Fi code and it was too late in the evening to go and ask. My big concern was that the key and the light card are on the same ring, so you need to lock your door before you can put your room lights on. This is not well thought out for night time or if there is a fire and you have to get out of your room swiftly. If you have limited mobility, this is not the place for you. The hotel sits on a hill with very steep steps to the streets and there’s no lifts to rooms. Although this all may sound very negative, these are mainly niggles. The hotel is beautiful and the bed was extremely comfortable. It was a lovely place to stay.
Hospedou-se por 1 diária em abr. de 2022
Resposta de Sherbrooke Guest Relations em 2 de mai. de 2022
Dear Carol, thank you very much for taking the time to provide us with feedback regarding your recent stay at Sherbrooke Castle. We pride ourselves on our guest's experiences and we are delighted to read your kind comments which will be passed on to the whole team. We look forward to welcoming you back in the future to Sherbrooke Castle Hotel.