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Avaliações de Best Western Paradise Inn & Resort

3 out of 5
Best Western Paradise Inn & Resort
905 N Main Street, Fillmore, UT

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 396 de 992 avaliações" "
Nota 8 - Boa. 396 de 992 avaliações" "
Nota 6 - Ok. 131 de 992 avaliações" "
Nota 4 - Insatisfatória. 38 de 992 avaliações" "
Nota 2 - Terrível. 31 de 992 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Lisa

Viagem com a família
Very friendly staff, excellent breakfast, clean and accommodating
Hospedou-se por 1 diária em mai. de 2024
Resposta de Captain Scotty em 17 de mai. de 2024
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Cary

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2024
Resposta de Captain Scotty em 14 de mai. de 2024
Thank you for your stay with us. We are happy that you gave us 4 stars for you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Doyle

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place to stay overnight
Hospedou-se por 1 diária em mai. de 2024
Resposta de Captain Scotty em 7 de mai. de 2024
Thank you for staying with us. We are happy that you enjoyed you night. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Andrew

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Half the motel was shut down for renovations. Will be a nice place once renovations are complete.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Captain Scotty em 7 de mai. de 2024
Thank you for staying with us. We are looking forward to when we will finish the remodel. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Nicole

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our stay. The pool and hot tub were great. The room was clean, the staff nice. The free breakfast had good options. Was close to the museums we wanted to go to.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Captain Scotty em 7 de mai. de 2024
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Abby, EDMONTON

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
👍
Hospedou-se por 1 diária em abr. de 2024
Resposta de Captain Scotty em 7 de mai. de 2024
Thank you for stay with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Michele

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The adjacent restaurant was really good. We had Mexican food for dinner. Next morning, several breakfast options are complimentary for hotel guests. I had fried eggs, sausage and toast. The sausage was especially good.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Captain Scotty em 24 de abr. de 2024
Thank you for your recent stay with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Samantha

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very beautiful place to stay and very convenient to have a mexican restaurant attached to your hotel
Hospedou-se por 1 diária em abr. de 2024
Resposta de Captain Scotty em 24 de abr. de 2024
Thank you for staying with us. We are happy that you enjoyed you stay and the adjacent Mexican restaurant. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Paola

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Captain Scotty em 14 de mar. de 2024
Thank you for staying with us. We are happy that you enjoyed you stay. We hope that you will visit us again soon. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 - Terrível

Brad

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Can hear every footstep of upstairs guests, tv not working, and internet not working.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Captain Scotty em 11 de mar. de 2024
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We are working to solve the problems that you mentioned, and we hope to have them solved soon.Sincerely, Scott Lichfield, Assisting the General Manager

6/10 - Ok

wendy

Very helpful staff Estelle. But pool water had floating debris. Tv remote didn’t work. Could hear upstairs neighbors walking around. Okay for driving overnight
Hospedou-se por 1 diária em fev. de 2024
Resposta de Captain Scotty em 3 de mar. de 2024
Thank you for staying with us. We appreciate you letting us of the problems you observed. We are working on fixing them.Sincerely,Scott L Lichfield, Assisitng the General Manager

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Captain Scotty em 26 de fev. de 2024
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

6/10 - Ok

Michelle

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The room was only partially cleaned. Bathroom wasn't cleaned at all, just towels switched out.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Captain Scotty em 14 de fev. de 2024
Thank you for staying with us and letting us know of your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations with the cleanliness of the room. We have some new housekeepers, and I'm afraid one of them may have messed up. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Kevin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place to stay in the area
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Captain Scotty em 31 de jan. de 2024
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Debra

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Very nice staff. Quiet and felt so safe.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Captain Scotty em 26 de jan. de 2024
Thank you for staying with us. We are happy that you enjoyed you stay. This area is really quite safe compared to other places these days. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Kimberly

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Captain Scotty em 26 de jan. de 2024
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Remi, LEDUC

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean, good staff, comfortable bed, new TV with great channels. Hot breakfast. Only negative restaurant is closed except for breakfast, no good restaurants in Fillmore except for fast food.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Captain Scotty em 26 de jan. de 2024
Thank you for staying with us and leaving a nice review. We apologize for the restaurant being closed when you were here. The people that lease and run it in the afternoon and night went to be with family at that time. Sincerely, Scott Lichfield, Assisting the General Manager

6/10 - Ok

Megawati halim

Viagem com a família
Building is old, dining area is seperate far from main building
Hospedou-se por 1 diária em nov. de 2023
Resposta de Captain Scotty em 4 de dez. de 2023
Thank you for staying with us. We are in the middle of refurbishing and upgrading our property. Sorry we weren't up to a higher standard. I hope you will come back after we have finished. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Remi, LEDUC

Pleasant Staff, quick check in, comfortable bed, clean room.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Captain Scotty em 4 de dez. de 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 - Terrível

Linda

Pontos negativos: Condições e instalações da propriedade
Hotel is old and not very clean. Does not stand up to Best Western standards. Water started to pour in from the heating lamp in the ceiling of the bathroom while showering. Electrocution was a possibility. Reported it to management.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Captain Scotty em 24 de nov. de 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are working very hard to give all our guests an experience that they feel like deserves a 9 or 10 rating. At this point we are concentrating on cleanliness and working order of the room amenities. If there are any specific things that you found that caused you to rate our cleanliness of the room lower than a nine, please let me know. Thank you. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Nathan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy check in, clean room
Hospedou-se por 1 diária em nov. de 2023
Resposta de Captain Scotty em 18 de nov. de 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Kevin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
There is nothing in Fillmore. Resort is a motel but it is in good condition. The cafe serving breakfast did not open at the stated time.
Hospedou-se por 1 diária em out. de 2023
Resposta de Captain Scotty em 10 de nov. de 2023
Thank you for staying with us. We are happy that you enjoyed your room. Sorry the restaurant opened late that day. We hope to see you again. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Charlotte

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Our stay here was great! The check in was easy, and the staff member was happy and courteous and explained everything well. We stayed for one night, the bed was quite comfortable, and the room had everything we needed. I love that it had a black washcloth to take my makeup off with, instead of a white one! The only slight downside to our stay, is that the hot tub was not hot. It was slightly cooler than the pool water, but on the plus side, the pool was warm enough for me to get in! Which says a lot, because I never get it pools haha. So that was kind of a bummer, but still a good stay overall. We played 9 holes of golf (beautiful course!) and our room on on the side of the golf course, and the view out to the course, and all around, was incredible with the sunset. We would absolutely stay here again!!
Hospedou-se por 1 diária em out. de 2023
Resposta de Captain Scotty em 10 de nov. de 2023
Thank you for staying with us and leaving such a good review. We are thrilled that you enjoyed you stay. We really hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Cynthia

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
This is an older Best Western, but they have tremendous breakfasts! Good bed and have updated shower and bathroom!!
Hospedou-se por 1 diária em out. de 2023
Resposta de Captain Scotty em 10 de nov. de 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Teri

Hospedou-se por 1 diária em out. de 2023
Resposta de Captain Scotty em 10 de nov. de 2023
Thank you for staying with us. We hope that you enjoyed you stay. We would love to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

4/10 - Insatisfatória

Jackie

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check in was acceptable, Room was adequate but over priced. Breakfast was included in price however when we went for breakfast the cafe was not even open. All was dark, only other clients waiting.
Hospedou-se por 1 diária em out. de 2023
Resposta de Captain Scotty em 18 de out. de 2023
Thank you for your stay. We apologize that the restaurant was not open when you arrived. They open at 6:30am but do not turn lights on until the unlock the door since people start pounding on the glass as soon as they turn them on. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

kevin

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Captain Scotty em 13 de out. de 2023
Thank you for your stay with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Betty

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 13 de out. de 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

J

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pretty good. Small town—nice people but not a lot of options.
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 13 de out. de 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 - Terrível

Darrell, Victoria

Viagem a dois
Pontos negativos: Limpeza e serviço e funcionários
We were given a dirty room... the toilet had a horrible ring around the bowl... the clock was not plugged in... and the phone did not have a cord to phone..
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 28 de set. de 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Scott Lichfield, Assisting the General Manager

4/10 - Insatisfatória

Donna

Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 28 de set. de 2023
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Lynn A

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
My Sister and I stayed one night here. It was our second time this summer while passing through. They are pet friendly and have a wonderful area to walk the dogs. The breakfast is delicious. Great place for an over nighter while traveling.
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 23 de set. de 2023
Thank you for your stay with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

6/10 - Ok

Grace

Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 13 de out. de 2023
Thank you for your stay with us and taking the time to leave a rating here on Expedia. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

6/10 - Ok

Gail

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Bring your own pillow
The pillows were much too thick to be comfortable on the neck. Although the mattress was comfortable we didnt get any sleep. Ceiling fans would be nice to have in the rooms to circulate the air. The restaurant was supposed to open at 6:30 am but at 6:35 although someone was in there guests were outside waiting but they were still not open. We've stayed here numerous times with excellent results but apparently things have changed.
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 23 de set. de 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Eveart

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A very nice golf course behind the hotel
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 18 de set. de 2023
Thank you for staying with us. We are happy that you liked the Golf Course and enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

halie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 13 de set. de 2023
Thank you for staying with us and leaving a 10-star rating. We appreciate your business and hope to see you again. Sincerely, Scott L Lichfield, Assisting the General Manager

10/10 - Excelente

Joni

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy and friendly fast check in. Nice large room very clean. Air conditioner was quiet. Great water pressure and very clean shower. Plenty of towels. Would definitely stay again.
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 13 de set. de 2023
Thank you for your stay and review. We do hope to see you again. Sincerely, Scott L Lichfield, Assisting the General Manager

6/10 - Ok

Dina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 13 de set. de 2023
Thank you for visiting us and leaving a rating. We hope to see you again. Sincerely, Scott Lichfield, Assisting the General Manager.

10/10 - Excelente

Betty

Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 13 de set. de 2023
Thank you for staying with us and leaving a 10-point review. We appreciate your business. Sincerely, Scott Lichfield, Assisting the General Manager

4/10 - Insatisfatória

Richard

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The motel seemed to be having bad days when I was there. The in-house breakfast was reduced to has browns and pancakes (only) one morning; the next morning there was no hot water for showers. Other than that, rooms were good and service was above average.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Captain Scotty em 4 de set. de 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sad that you caught us during a time we have been having problems. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely, Scott L Lichfield, Assisting the General Manager

10/10 - Excelente

Katy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Remodeled nicely and good value
Hospedou-se por 1 diária em set. de 2023
Resposta de Captain Scotty em 4 de set. de 2023
Thank you for your stay with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 - Terrível

Dee

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
There were some issues that were a total disaster. The tv did not work and the staff was not able to correct it. We were told there would be a discount on the charges but I do not see one. I will never stay in that hotel ever again.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Captain Scotty em 27 de ago. de 2023
Thank you for your stay. I'm sorry that you caught us when we were having problems. I couldn't determine what name you stayed under to see why you haven recived a discount. please contact the hotel and tell us what name your room was under. Let the desk person know that you are the Dee on Expedia. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Roger

Hospedou-se por 1 diária em ago. de 2023
Resposta de Captain Scotty em 27 de ago. de 2023
Thank you for staying with us. We are happy that you left a rating on Hotels.com. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

10/10 - Excelente

Robert

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Felt like you were at home ( great)
Hospedou-se por 1 diária em ago. de 2023
Resposta de Captain Scotty em 27 de ago. de 2023
Thank you for your stay with us. We are happy that you enjoyed you stay. Comments like that make our day. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

Patrick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great motel!
Clean and a friendly place. We have been staying here for years. If the prices continue to rise we are going to have to stay some place else.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Captain Scotty em 27 de ago. de 2023
Thank you for staying with us. We are happy that you enjoyed you stay. I doubt we will have any more price increases in the near future. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

8/10 - Boa

David

Hospedou-se por 2 diárias em fev. de 2023
Resposta de Captain Scotty em 4 de set. de 2023
Thank you for staying with us. We are happy that you enjoyed you stay. We hope to see you again soon. Sincerely, Scott Lichfield, Assisting the General Manager

4/10 - Insatisfatória

Dong Woo

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
dirty.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Captain Scotty em 9 de ago. de 2023
Thank you for your stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are working very hard to give all our guests an experience that they feel like deserves a 9 or 10 rating. At this point we are concentrating on cleanliness and working order of the room amenities. If there are any specific things that you found that caused you to rate our cleanliness and working order of the room lower than a nine, please get a hold of the property let us know. Thank you.Sincerely, Scott Lichfield, Assisting the General Manager

6/10 - Ok

Matthew

Viagem com a família
Should Have Been Better for a Best Western
The room was satisfactory but if you're hoping for a good experience with their breakfast and customer service, set your expectations much lower. Their free breakfast was at their restaurant they own which wasn't the problem. The service was extremely subpar. Because they were "so busy" (they had 25-30% of their restaurant full), they actually rejected a customer because they weren't staying at the hotel, actually telling them, "Because you're not staying at the hotel and we're really busy, we can't serve you"...even though they were closing in 20 minutes. It's as if we, the customers, were an inconvenience to them. The beds were comfortable and it was nice to have access to a pool. So the room was fine for the most part, with exception to our room trash not having been dumped prior to our arrival. Would I stay here again? Highly UNLIKELY.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Captain Scotty em 10 de ago. de 2023
thank you for your stay and letting us know of your experience here. We regret that you were unhappy with the restaurant. We have it leased to the people that do the Mexican food and they require us to be out or there just a few minutes after 10:30 so we are unable to serve people that come in close to that time if we are busy. Most of the locals know this and understand when we let tem know. thank you again. Sincerely, Scott L Lichfield, Assisting te General Manager.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Captain Scotty em 13 de ago. de 2023
Thank you for staying with us and leaving an 8-piont rating on Hotels.com. Please come again. Sincerely, Scott Lichfield, Assisting the General Manager

2/10 - Terrível

Joseph, Lake Forest

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Captain Scotty em 10 de ago. de 2023
Thank you for your recent stay at our property and taking time to let us know of your experience here. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are working very hard to give all our guests an experience that they feel like deserves a 9 or 10 rating. At this point we are concentrating on cleanliness and working order of the room amenities. If there are any specific things that you found that caused you to rate so low, please contact the motel and let us know. Sincerely, Scott Lichfield, Assisting the General Manager