4/10 - Insatisfatória
Eugene G.
21 de ago. de 2025
Pontos negativos: Limpeza
Overall Rating: 2 Stars.The cabin was charming with a great location, and our host was generally responsive, which we appreciated. However, two significant issues marred our stay. First, we found about a dozen bed bugs in one room’s bed and walls, making it unusable and causing stress. I provided photos and videos to the host, but her follow-up inspection after our checkout found no evidence. An inspection during our stay would have been fairer, allowing witnesses from both sides. The partial refund was helpful but didn’t fully cover the room’s loss or our stress. Second, the microwave’s loose handle, which I hadn’t reported earlier, caused the glass to shatter during use on checkout morning, scattering glass in the kitchen. I was unfairly charged for the replacement despite cleaning up and notifying the host promptly. I contacted Vrbo, who said any further refunds depend on the host, and they’re addressing the bed bug issue with her. Because these issues weren’t handled with a customer-focused approach, we left feeling sorely disappointed. We hope these are resolved for future guests and that we are treated more fairly in the future.
Eugene G.
Hospedou-se por 4 diárias em jul. de 2025