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Avaliações de La Quinta Inn & Suites by Wyndham Cookeville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Cookeville
1131 South Jefferson Avenue, Cookeville, TN

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 422 de 1003 avaliações" "
Nota 8 - Boa. 329 de 1003 avaliações" "
Nota 6 - Ok. 132 de 1003 avaliações" "
Nota 4 - Insatisfatória. 65 de 1003 avaliações" "
Nota 2 - Terrível. 55 de 1003 avaliações" "

8,2/10

Limpeza

8,6/10

Serviço e funcionários

7,6/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Eng Jose C

Viagem de negócios
Pontos negativos: Limpeza e serviço e funcionários
O quarto atribuído não estava pronto para utilizar (estava tal como o anterior ocupante o tinha deixado). Reclamei na receção e foi-me atribuído outro quarto, que estava ocupado por outro cliente! Reclamei novamente e expressei um grande desagrado pelas duas situações. A rececionista acompanhou-me então para um terceiro quarto que parecia ter sido limpo. No entanto quando tentei utilizar a messa de secretária para trabalhar, a cadeira estava coberta com pedaços de comida para cão. Absolutamente repugnante.
Hospedou-se por 2 diárias em set. de 2021
Resposta de Bradley em 10 de set. de 2021
Thank you for taking the time to write and submit a review. I am sincerely sorry for the issues you encountered.

4/10 - Insatisfatória

Rachel

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Was on the second floor and whenever the floor above us walked or moved at all the ceiling in our room crackled and snapped like it was going to fall in. Got zero sleep. So bad we checked out after the first night and went to a different hotel. Other guests complained about the same issue. Do not recommend staying at this location. Have stayed at other LaQuinta locations with no issues. This one was BAD. Do not stay here if you want to get any sleep.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear Rachel,We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and are actively addressing the noise issue to ensure a comfortable stay for all our guests. Your comments have been shared with our maintenance team for immediate resolution. We regret that we fell short of your expectations, and we hope you'll consider giving us another chance to provide you with the excellent experience that we strive for.Sincerely, Hotel Manager

8/10 - Boa

Sarah

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 21 de mai. de 2024
Dear Guest,Thank you for your review! We're thrilled to hear you enjoyed your stay with us. If there's anything specific you think we could improve on to make your experience even better next time, please let us know. We hope to welcome you back soon for another great stay!Sincerely, Hotel Manager

10/10 - Excelente

jeffery

Viagem com a família
Clean and staff was professional
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear Jeffery,We're thrilled to hear that you had a fantastic experience during your stay! Ensuring a clean environment and providing professional service are top priorities for us. Thank you for your kind words, and we look forward to welcoming you back for another exceptional visit!Sincerely, Hotel Manager

10/10 - Excelente

Alicia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good over all
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 19 de mai. de 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a very good overall experience with us. Your satisfaction is our priority, and we hope to welcome you back again soon for another enjoyable stay.Sincerely, Hotel Manager

8/10 - Boa

Deborah

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
clean & nice staff
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear Deborah,We're delighted to hear that you found our hotel clean and our staff pleasant during your stay! Your positive feedback means a lot to us. If there's anything specific you think we could improve upon to earn that extra star next time, please let us know. We're always eager to enhance our guests' experience. Thank you for choosing us, and we hope to welcome you back soon!Sincerely, Hotel Manager

8/10 - Boa

Ralphi

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 17 de mai. de 2024
Dear Guest,Thank you for your review. We're glad you had an excellent experience. If there's anything we can improve to earn that extra star next time, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

10/10 - Excelente

Kathleen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 17 de mai. de 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great stay with us. Your satisfaction is our priority, and we hope to welcome you back for another wonderful experience in the future.Sincerely, Hotel Manager

10/10 - Excelente

Jane

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff, clean, quiet, felt safe, comfy bed. Bathroom/Shower need updating.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 15 de mai. de 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly, the hotel clean and quiet, and that you felt safe during your stay. We appreciate your comments regarding the bathroom and shower, and we'll take them into consideration for future improvements. We hope to welcome you back for another comfortable stay soon.Sincerely,Hotel Manager

10/10 - Excelente

Norman

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
La Quinta is always good. And I prefer interior halls. Nice n quiet
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 8 de mai. de 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a pleasant experience with us at La Quinta. We're glad our interior halls provided the quiet atmosphere you prefer. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 - Boa

Jeffrey

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We stayed in a suite. Very nice clean room. Bed was comfortable. The inside of the property is well maintained. Negatives: hot water was an issue. Our TV remote would not work therefore the TV was useless. The front desk changed the batteries in it but it did not fix the problem. The free breakfast was terrible.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Hotel Manager em 7 de mai. de 2024
Dear Guest,Thank you for your feedback regarding your recent stay in our suite. We're delighted to hear that you found the room clean and comfortable and that you appreciated the well-maintained property. However, we apologize for the issues you encountered with the hot water, TV remote, and the breakfast. Your comments are valuable to us, and we will address these issues promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

8/10 - Boa

Christopher, Kingsport

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Overall the property was good, but when the sign out front says "Brand New Rooms" you expect that the room you stay in will be "brand new". Our room definitely could not be described as brand new. The carpet in the entry was threadbare. There was a coating of rust on some of the surfaces and the air conditioner unit filter may need to be cleaned. Also, we were able to hear the next door guest's alarm going off at 4:00 in the morning continuously for about an hour. Finally had to get up and actually go to the front desk to complain because the phone in the room didn't work. However, the bed was comfortable and the breakfast was excellent.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 3 de mai. de 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found the property overall good and enjoyed the comfortable bed and excellent breakfast. We apologize for any inconvenience caused by the room not meeting your expectations regarding cleanliness and maintenance issues. We'll address these concerns promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Manager

6/10 - Ok

Amanda

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Pool not open which was a bummer. The air filter in the room seems to not have been cleaned in the last five years but over all the room was clean and the stay for over night was comfortable enough
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 30 de abr. de 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the pool closure and the condition of the air filter in your room. Your comments will be shared with our team to ensure improvements are made.We're glad to hear that overall your stay was comfortable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room smelled fresh and new - no trace of smoke, or cleaned out smoke. Pillows were standard lumpy low grade.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 24 de abr. de 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found the room fresh and free of smoke odor. Your comment about the pillows is duly noted, and we'll look into ways to improve our bedding options for a more comfortable stay. We appreciate your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 - Terrível

Leah

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 10 de mai. de 2024
Dear Leah,We're sorry to hear that your experience with us did not meet your expectations. Your feedback is valuable, and we would like to learn more about what went wrong during your stay. Please reach out to us directly so we can address your concerns and work towards making improvements.Sincerely,Hotel Manager

10/10 - Excelente

David

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear David,Thank you for your wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 - Boa

Nancy

Viagem com animais de estimação
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Absolutely the worst chemical smell and stench that’s ever been in a room. The carpet is shredded and it’s just a disgusting place
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 16 de abr. de 2024
Dear Guest,We apologize for the unpleasant experience you had during your stay with us. Your feedback regarding the chemical smell and the condition of the carpet is concerning, and we take it very seriously. Rest assured, we will address these issues immediately to ensure a more comfortable and pleasant stay for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 - Excelente

Kristi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and clean
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 16 de abr. de 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our hotel nice and clean. Providing a comfortable and welcoming environment is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager

6/10 - Ok

Susana

Viagem com a família
Pontos positivos: Serviço e funcionários
The breakfast attendant was so nice
Resposta de Bradley em 8 de abr. de 2024
I will be passing this message on to our attendant whom I am sure will be thrilled to hear the news. Thank you for taking the time to let us know. Have a great week!

10/10 - Excelente

Pamela, Lombard

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Stay was short but facilities were clean and staff friendly
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bradley em 8 de abr. de 2024
Thank you for taking the time to share your experience. So happy to hear you enjoyed your stay. See you soon!

2/10 - Terrível

Howard

Pontos negativos: Limpeza e condições e instalações da propriedade
Resposta de Bradley em 8 de abr. de 2024
Thank you for taking the time to share your experience. We are sincerely sorry your stay did not meet expectations.

8/10 - Boa

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Entrance small and difficult
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Bradley em 8 de abr. de 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry you had issues entering the parking lot. We will look at methods to widen it beyond the two lanes. Thank you again for taking the time to share your experience.

6/10 - Ok

Danielle

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy check in and parking. I did not like my room was by the elevator and the walls were thin so I could constantly hear it.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bradley em 4 de abr. de 2024
Thank you for taking the time write and submit a review. We are sincerely sorry for the issue you encountered. We will continue to look into more solutions to nullify the noise. Thank you again for taking the time to share your experience. Have a great week!

10/10 - Excelente

Drew

Viagem de negócios
Great stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Bradley em 4 de abr. de 2024
Thank you for taking the time to share your experience. We are very pleased to hear you enjoyed your stay.

8/10 - Boa

Debra

Viagem com a família
Get hotel and clean!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bradley em 29 de mar. de 2024
Thank you for taking the time to write and submit a review. We are very happy to hear you enjoyed your stay with us. Hope to see you again soon!

8/10 - Boa

Garland

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bradley em 25 de mar. de 2024
Thank you for taking the time to share your experience.

6/10 - Ok

Lori

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Bradley em 22 de mar. de 2024
Thank you for taking the time to share your experience.

10/10 - Excelente

Kristi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bradley em 18 de mar. de 2024
Thank you for taking the time to share your experience.

8/10 - Boa

Charles

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
None
Hospedou-se por 1 diária em mar. de 2024
Resposta de Bradley em 18 de mar. de 2024
Thank you for taking the time to share your experience.

10/10 - Excelente

Bethany

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The shower was amazing. great water pressure and the dove shampoo and conditioner smelled good. just 2 things that could improve. breakfast needs more gluten free options. maybe a rice based cereal and eggs. and the ice machine on the second floor was out of order. other than that i fully recommend this place.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Bradley em 4 de mar. de 2024
Thank you for taking the time to write and submit a review. I will look into the other breakfast options you gave and see what we can add. Thank you again for taking the time to share your experience and helpful suggestions. Hope to see you again soon!

6/10 - Ok

Raymond, Monroe

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
I typically use another brand and this hotel didn’t change my mind and made me regret my choice…
Hospedou-se por 1 diária em fev. de 2024
Resposta de Bradley em 19 de fev. de 2024
Thank you for taking the time to share your experience. We are sincerely sorry your stay feel below expectations.

2/10 - Terrível

David

Pontos negativos: Limpeza e condições e instalações da propriedade
Very dirty grungy and smelled musty. We refused to stay and were fortunate to get a refund.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Bradley em 19 de fev. de 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry your stay fell below expectations.

8/10 - Boa

Robert

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de Bradley em 2 de fev. de 2024
Thank you for taking the time to share your experience.

4/10 - Insatisfatória

Jean-Francois

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Les photos sur le site son beaucoup mieux que la réalité. Je ne retournerai pas à cet hôtel.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Bradley em 2 de fev. de 2024
I am very sorry for the issues you encountered. Please allow me to express my sincerest apologies. We hope one day to get another opportunity to impress you on your future travels.

4/10 - Insatisfatória

Guy

Viagem de negócios, Viagem a dois
Bathroom in poor condition . Loose and missing floor grout. Cracked and chipped tile, risk of lacerations to bottom of feet. Tub spout/shower diverter not working, paint peeling on the ceiling, exhaust fan not working, poor drainage in tub and sink, badly cracked shower wall. We need to stay an additional 2 days but moved to another hotel.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Bradley em 22 de jan. de 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry for the issues you encountered during your stay. I will be passing this review on to maintenance to ensure these items are taken care of. Thank you again for taking the time to share your experience.

10/10 - Excelente

Melinda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice, quality stay. Good price. Great location. Service was nice.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Bradley em 15 de jan. de 2024
Thank you for taking the time to submit a review.

4/10 - Insatisfatória

Nancy

Viagem de negócios
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Bradley em 15 de jan. de 2024
Thank you for taking the time to submit a review. We are sincerely sorry your stay feel short of expectations. We hope to one day have the opportunity to impress you during your future travels.

8/10 - Boa

John

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
Hospedou-se por 1 diária em jan. de 2024
Resposta de Bradley em 12 de jan. de 2024
Thank you for taking the time to submit a review.

10/10 - Excelente

Donna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and peaceful hotel. Accommodating and friendly staff. We enjoyed our stay very much. The only thing I would change is adding an exhaust fan to the bathroom. Also, the bathroom vent needs to be dusted. Otherwise, we plan to return to La Quinta next year!
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Bradley em 12 de jan. de 2024
Thank you for taking the time to share your experience Donna. I have share this review with our maintenance team to ensure this item is repaired. Thank you again for taking the time to write and submit a review. We truly appreciate it!

10/10 - Excelente

Donald, Frisco

Viagem com animais de estimação
Pontos positivos: Comodidades
Solid
Hospedou-se por 1 diária em jan. de 2024
Resposta de Bradley em 12 de jan. de 2024
Thank you for taking the time to write and submit a review.

8/10 - Boa

Kim

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was convenient and nice for the price!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Bradley em 12 de jan. de 2024
Thank you for taking the time to share your experience!

10/10 - Excelente

Jacob

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice place to stay, good amenities and friendly staff.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Bradley em 12 de jan. de 2024
Thank you for taking the time to share your experience.

6/10 - Ok

James

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The hot water mixing valve was not working properly. Water would change temperature radically from ok to scalding hot without changing the valve.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Bradley em 19 de fev. de 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry your stay fell below expectations.

6/10 - Ok

Ibrahim

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
The hotel itself has had water damage. Our room had a visible giant spot over the bed that they did not try to blend with the rest of the ceiling. The headboard wasn’t clean and had some sort of water/grease marks and the shower tub water faucet was coming out of the socket and needed to be caulked (same with the toilet water connection). There were some dark spots in the shower area up top that seemed questionable like black mold, but I didn’t check it more. Our sink came out with brown water when we first tried to wash our hands but it returned to normal after a bit. Overall, staff were nice and helpful, but the rooms need better long term maintenance as the price to stay here isn’t on the lowest end and we have stayed at cheaper places that were cleaner and better maintained.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Wilbert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Gumesindo

Hospedou-se por 1 diária em dez.. de 2023

4/10 - Insatisfatória

Jessica

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Meh
The bed was awful, both of us work up with backaches and had to sleep on the couch which was also not comfortable. The sink in the bathroom was filthy but the rest of the bathroom was clean. There were dead bugs in the windowsill behind the curtains.
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Joseph

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Omonigho

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023