Fachada

Avaliações de Ramada by Wyndham Cocoa

3.5 out of 5
Ramada by Wyndham Cocoa
4225 King St, Cocoa, FL

Avaliações

6,0
Nota 10 - Excelente. 186 de 1000 avaliações" "
Nota 8 - Boa. 214 de 1000 avaliações" "
Nota 6 - Ok. 181 de 1000 avaliações" "
Nota 4 - Insatisfatória. 167 de 1000 avaliações" "
Nota 2 - Terrível. 252 de 1000 avaliações" "

6,2/10

Limpeza

6,8/10

Serviço e funcionários

6,0/10

Comodidades

5,6/10

Condições e instalações da propriedade

5,8/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Não recomendo
Infelizmente o local está em condições ruins. Falta de manutenção em alguns itens, e a conservação está ruim também. Encontramos o quarto úmido e não tivemos serviço de quarto em duas diárias.
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Hotel Manager em 19 de nov. de 2022
Dear Guest, Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests. Sincerely, Hotel manager.

4/10 - Insatisfatória

fernando

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Abaixo do nível da cadeia Best Western
Péssima ! Quarto sujo, telefone quebrado, recepcionista, homem, sem nenhuma atitude para ajudar os hospedes, recusou-se a realizar ligações internas uma vez que o telefone de nosso pato estava quebrado, sugerindo trocar de quarto por volta das 23 hs.. Enquanto estávamos na recepção outra cliente, europeia, deixou o hotel alegando que no seu quarto havia muitas baratas.
Hospedou-se por 2 diárias em jan. de 2022
Resposta de Hotel Manager em 22 de jan. de 2022
Dear Guest, Thanks for your comments. I'm terribly sorry that you had an unpleasant experience with us. We take pride in meeting the needs of a wide variety of guests, and I regret that we couldn't satisfy you. We have a vigorous pest control program and can assure you that there are no insects in our rooms. Still, I'm sorry for whatever lapses caused your experience to be less than pleasant. Sincerely, Hotel Manager

4/10 - Insatisfatória

Jennifer

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Necesitas pagar en efectivo un de $150 a parte no son amables
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 21 de mai. de 2024
Dear Jennifer,We are very sorry to hear about your experience. We sincerely apologize for any inconvenience related to the additional cash payment and for not receiving friendly service. We understand how important it is for our guests to feel welcome and cared for. We will take your feedback into account to improve and ensure a more positive experience for all our customers in the future. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience on your next visit.Sincerely, Hotel Manager

8/10 - Boa

Mary

Pontos positivos: Serviço e funcionários
Previous comments seem harsh and unfair. It is apparent management is working to upgrade. Our bedding was clean and comfortable. Roo. A but shabby but overall clean. . Other than floor which needed a thorough scrubbing. It would help to stock a room reserved for 4 with more than 2 bath towels but dtaff immedistely provuded additional. Desk staff very polote. Breakfast bar had fair assortment however additional staff needed to replenish. 20 to 30 minute waits for eggs and ham...reply was "I am trying but Im only 1" so add another. We woukd dtay again. It delivered as promised for those leaving on a cruise towels
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear Mary,Thank you for your kind feedback. We're glad to hear that you found our bedding clean and comfortable and that our staff was prompt in providing additional towels when requested. We appreciate your understanding regarding the breakfast replenishment process, and we'll certainly take your feedback into account to improve our service efficiency. Your comments about the need for room amenities for four guests are duly noted, and we'll work to ensure that future guests have everything they need for a comfortable stay. We're pleased to hear that you would consider staying with us again and that overall, we delivered on our promises. We look forward to welcoming you back in the future and providing an even better experience.Sincerely, Hotel Manager

2/10 - Terrível

Ashley

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property is disgusting and falling apart. There is no sign posted saying you can not take food to your room but when you try to take food the owner and manager yell and cuss you out and threaten the cops on you for not knowing their non- communicated policy.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 21 de mai. de 2024
Dear Ashley,We're deeply sorry to hear about your negative experience. It's unacceptable for guests to be treated in such a manner, and we sincerely apologize for the behavior you encountered from our owner and manager. We will address this issue immediately and ensure that all policies are respectfully communicated to guests. Your feedback is invaluable, and we will work diligently to improve our property and guest experience. We hope to regain your trust in the future.Sincerely,Hotel Manager.

2/10 - Terrível

Jason

Pontos negativos: Limpeza e condições e instalações da propriedade
1 star only
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 17 de mai. de 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Your feedback is invaluable to us, and we're committed to addressing the issues you've raised to ensure a better stay for our future guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 - Boa

Amy, Tucson

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Neighbor hood is sketchy
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Amy,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

8/10 - Boa

Ivan

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Rooms are fine surrounded areas and hallways need attention
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Ivan,Thank you for your kind feedback. We're glad to hear that you found the rooms satisfactory. We apologize for any shortcomings in the surrounding areas and hallways. Your comments are valuable, and we will address them with our team to ensure that all areas of our property meet the high standards of cleanliness and maintenance that we strive for. We appreciate your input, and we hope to have the opportunity to provide you with an even more enjoyable experience in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Dilson

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Not friendly employees
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Dilson,We're truly sorry to hear that you found our employees unfriendly during your stay. Providing exceptional service with a warm and welcoming attitude is incredibly important to us, and we apologize for any interactions that did not meet this standard. Your feedback is valuable, and we will address this issue with our team to ensure that all guests receive the friendly and courteous service they deserve. We hope to have the opportunity to welcome you back in the future for a more positive experience.Sincerely, Hotel Manager

4/10 - Insatisfatória

Judy

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
Manager does not know ADA laws and refuses to be educated. Demands photo ID for service dog (illegal) cannot take food to room, too bad if you have mobility issues or can't be in crowds. Room remodels are nice but hallway and stairs feel like $20/hour motel. Will never return due to manager and front desk rudeness (except Bailey who tries to temper down her bosses). Too many options in area for less money to be disrespected. Beds are NOISY, don't move or everyone in room will wake from the squeaking.
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Judy,We're deeply sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are our top priorities, and we apologize for falling short of meeting your expectations. We take ADA laws and regulations very seriously, and we will address the issue with the manager to ensure compliance and proper education on the matter. Additionally, we apologize for any inconvenience regarding the food policy and the condition of the beds. Your feedback is invaluable, and we will use it to make necessary improvements to enhance the overall guest experience.Sincerely, Hotel Manager

6/10 - Ok

Winston

Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Winston,Thank you so much for sharing your recent stay with us and for giving us 3 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 - Excelente

Jean-Pierre

Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Jean-Pierre,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 - Ok

GLORIA

Viagem a dois
Pontos positivos: Comodidades
My hubby loved the comfortable bedding and it was very quiet. I didn't like the location as I thought it was closer to the cruise port. Floors were dirty but I survived and love that they didn't have carpet. I would stay here again as the price was very reasonable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear GLORIA,Thank you for your kind feedback. We're thrilled to hear that your husband enjoyed the comfortable bedding and that you found our property quiet! While we regret any inconvenience caused by our location not meeting your expectations, we're glad to know that you appreciated the absence of carpeting and the reasonable pricing. Your feedback about the cleanliness of the floors is duly noted, and we'll make sure to address this promptly. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager

10/10 - Excelente

Juan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pool was great and breakfast.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 8 de mai. de 2024
Dear Juan,Thank you for your glowing feedback. We're thrilled to hear that you enjoyed our pool and breakfast offerings! Providing a refreshing and enjoyable pool experience, as well as a delicious breakfast selection, is important to us. Your satisfaction is our priority, and we're delighted that we could meet your expectations in these areas. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

2/10 - Terrível

Bret

Viagem com a família
Pontos negativos: Serviço e funcionários e comodidades
Started off with a door that wouldnt lock. Then to one that key cards needed reset daily. Had to ask for towels. Fridge barely cooled. T.V. was old. And a.c. unit sounded like a train. Wont stay again
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 7 de mai. de 2024
Dear Bret,We are distressed to see your comments. We apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 - Ok

kimber

Viagem em grupo
Pontos negativos: Condições e instalações da propriedade
The bathtub did not hold water. The bed was very noisy as to whatever the mattress was on. We only would eat a bagel or waffle in the morning and were not allowed to take back to our room to enjoy while relaxing.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear kimber,We are sorry to hear about the issues you encountered during your stay. It's disappointing that the bathtub didn't hold water and that the bed was noisy, affecting your comfort. Additionally, I apologize for any inconvenience caused by the breakfast policy. We'll address these concerns with our maintenance and housekeeping teams to ensure improvements are made, and we'll also review our breakfast policy to provide a more accommodating experience for our guests.Sincerely, Hotel Manager

8/10 - Boa

Nicole

Pontos positivos: Limpeza e condições e instalações da propriedade
The property is being remodeled. Breakfast could have been better but it was a good place to stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Nicole,We appreciate your feedback regarding your recent stay with us. While we're glad to hear that you found our property to be a good place to stay, we apologize for any inconvenience caused by the ongoing remodeling and the breakfast offerings not meeting your expectations. We understand the importance of providing a comfortable and satisfying experience for our guests, and we'll consider your comments as we continue to improve our facilities and services. We hope to welcome you back in the future for an even better experienceSincerely, Hotel Manager

2/10 - Terrível

Diana

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Diana,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 - Ok

Thomas

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 4 de mai. de 2024
Dear Thomas,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy lindo
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 3 de mai. de 2024
Dear Diana,Thank you for your wonderful feedback. We're delighted that you found our property to be aesthetically pleasing. We strive to create a welcoming and visually appealing environment for our guests to enjoy. We hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel Manager

4/10 - Insatisfatória

Tammy

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Outside the buildings were up kept better than the room. Pink mold around the tub grout, rust and corrosion on tissue holder and shower head & grunge throughout the room. Partway thru the stay the Cable stopped working and when reported to the front desk we were told live TV was the only thing available. Guest laundry was out of service. Pillows were 2/3 the size of normal.
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Hotel Manager em 3 de mai. de 2024
Dear Tammy,We deeply apologize for the unsatisfactory experience you had during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn about the issues you encountered with the room condition, cable service, guest laundry, and pillows. Please know that your feedback will be shared with our maintenance, housekeeping, and management teams for immediate attention and improvement. We understand your frustration and regret any inconvenience caused. We hope to have the opportunity to make it right for you in the future. Sincerely, Hotel Manager

6/10 - Ok

Terri

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 3 de mai. de 2024
Dear Terri,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Dbrbfb
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 3 de mai. de 2024
Dear Diana,Thank you for your kind feedback. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 - Boa

Christopher, Cannock

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Out of town
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Christopher,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

8/10 - Boa

Sayly

Pontos positivos: Serviço e funcionários e comodidades
Poca limpieza en los baños y pasillos
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Sayly,The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure to reach the highest standards, Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We’re involved in a continuous improvement process aimed at making this hotel better than ever before, and we’ll use your feedback to help us improve.Sincerely, Hotel Manager

6/10 - Ok

Bryan Enrique

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 27 de abr. de 2024
Dear Bryan Enrique,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

4/10 - Insatisfatória

Denise

Viagem com a família
Pontos negativos: Serviço e funcionários e comodidades
Property is old looking; feels rundown. We couldn’t get in until after 5am following road closure overnight due to hazmat spill. When we initially called to ask hotel if there was alternate route, staff suggested we walk to hotel … with luggage and no place to leave rental car!! After about 4 hours with still no access, I asked staff if we couldn’t get there, were we going to be charged. After informed yes we would, we kept track of road opening so we could at least check in to take showers and get bite to eat after spending long night in rental vehicle with 3 adults. I believe a courtesy cancellation due to circumstances would have been appropriate and we would have driven to another area to find alternate accommodations.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Denise,We're truly sorry for the inconvenience and frustration you experienced due to the road closure and our inability to accommodate your early arrival. It's unacceptable that our staff's suggestion wasn't practical given your circumstances, and we apologize for the misunderstanding regarding potential charges. Your feedback is invaluable, and we'll address these issues to prevent similar occurrences in the future. We understand your disappointment and agree that a courtesy cancellation would have been appropriate. Please accept our sincere apologies, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Sue

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Tv didn’t work no remote The microwave want even plugged in or set up
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 26 de abr. de 2024
Dear Sue,We sincerely apologize for the inconvenience you encountered with the TV and microwave during your stay. Ensuring all amenities are in proper working order is essential to us, and we regret falling short in this regard. Your feedback is invaluable, and we will address these issues promptly to improve the experience for our guests. We hope for the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 - Excelente

Paula

Pontos positivos: Comodidades
Very clean would highly recommend
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 23 de abr. de 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel very clean and would highly recommend it. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Patrick

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
The room was dirty and the property is dated. However, it looks like they are doing some renovations.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 23 de abr. de 2024
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the cleanliness of your room and the dated condition of our property. We appreciate your understanding about the ongoing renovations, and we're committed to improving our facilities for a better guest experience. Your comments are valuable to us, and we hope to welcome you back to experience our upgrades in the future.Sincerely, Hotel Manager

2/10 - Terrível

Claudra

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I read the views and was kind of turned off vut i went to see and then the lady at the front tells me it's a $150 deposit cash only! I never been to any hotel or motel that charge that much for any damages!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 23 de abr. de 2024
Dear Claudra,We apologize for the inconvenience of the deposit requirement during your recent visit. We understand your concern and appreciate your feedback. Please note that deposit policies can vary by hotel, and we will review this matter to ensure our policies are communicated to guests. We value your feedback and hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

10/10 - Excelente

James David

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice clean room, property well maintained,well lit at night.Only complaint is the bed was very high off the floor imo.I would stay there again for sure
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 22 de abr. de 2024
Dear James David,We're delighted to hear that you enjoyed your stay with us and found our room to be very nice and clean, with the property well-maintained and well-lit at night. Thank you for your feedback about the bed height; we'll certainly consider it as we strive to improve our accommodations. We're pleased to hear that you would stay with us again, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

8/10 - Boa

Laura

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 11 de mai. de 2024
Dear Laura,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 - Insatisfatória

Mary

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The property was conveniently located a short drive from the cruise pier and the staff was very nice, but the rooms seemed old and were not clean. I wouldn’t stay there again without some much needed upgrades
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 20 de abr. de 2024
Dear Mary,Thank you for your kind feedback. We're glad to hear that you appreciated our convenient location and friendly staff. However, we're disappointed to learn that the cleanliness and condition of the rooms did not meet your expectations. We take your comments seriously and will address them with our team to ensure improvements are made. We hope for the opportunity to welcome you back in the future with the enhancements you deserve.Sincerely, Hotel Manager

4/10 - Insatisfatória

Yesi

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Breakfast wasn't too bad for the price but if you like coackaroaches on the counter where the food is you'll be fine then.The room size was good and if you like moths flying around your bed you'll be fine too.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 16 de abr. de 2024
Dear Yesi,We're sorry to hear about your experience with breakfast and the pests in your room. This is certainly not up to our standards, and we apologize for any discomfort this caused. Rest assured, we take cleanliness and pest control seriously, and we will address these issues immediately with our team to prevent any recurrence. We hope to have the opportunity to make it up to you in the future with a more pleasant stay.Sincerely, Hotel Manager

2/10 - Terrível

Jay

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The entrance street was blocked by barricades by police, and couldn’t able to enter to the hotel. We waited until 11pm to enter, but still couldn’t able to enter. The street was totally blocked and police wouldn’t allow to enter at all. So we had to leave the place by force. We couldn’t even checked in at all. If there is such accident, the hotel should closed the reservation so we didn’t have to book. Now the hotel wouldn’t give us refund at all and Expedia also states there is nothing they can do.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 17 de mai. de 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced due to the unexpected barricades blocking the entrance street. We understand your frustration and regret that you were unable to check in despite your efforts. We'll certainly review our procedures for handling unforeseen circumstances like this to prevent similar situations in the future. Sincerely, Hotel Manager

6/10 - Ok

Michael

Viagem a dois
Pontos positivos: Serviço e funcionários
Room wasn’t very clean. Feet were black from walking around the first morning. I had to wipe down the headboards and tv. Only got linen exchange the first day. Weekend breakfast was cold and the room was packed with nowhere to sit but you couldn’t leave the area with food. A good thorough cleaning would make a world of difference
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Hotel Manager em 10 de abr. de 2024
Dear Michael,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback about the linens, breakfast, and overall cleanliness will be shared with our housekeeping and kitchen teams for immediate improvement. We appreciate your patience and understanding and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 - Insatisfatória

Brian

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Pretty around the swimming pool area
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 6 de abr. de 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found our swimming pool area appealing. We appreciate your rating and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Alex

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Pool was nice. The wifi was down for the entire stay and holes in wall, door and staining on curtains.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 3 de abr. de 2024
Dear Alex,We're pleased to hear that you enjoyed our pool facilities during your stay. However, we're truly sorry for the inconvenience caused by the WiFi outage and the condition of your room. Rest assured, we're taking immediate action to address the issues with the WiFi and the maintenance concerns you've mentioned. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 - Insatisfatória

Melvin, Slater

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Older motel with doors to the outside and you pull the cars right up to the room doors. Noisy, car alarms going off, people dragging suitcases past your door all night. People in the parking lot gathering and talking late into the night. Cheap price reflects the room conditions. Lots of maintenance issues. Toilet was loose and rocked, leaked onto the bathroom floor each flush, tub was gross needed to be replaced. Bathroom vent hanging down out of the ceiling. I could go on and on. Rooms had apparently been updated some time ago but they basically just put lipstick on a pig.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 3 de abr. de 2024
Dear Melvin,We're deeply sorry to hear about your disappointing experience during your recent stay. Your feedback is crucial to us, and we sincerely apologize for falling short of your expectations. Rest assured, we're addressing the maintenance issues you've highlighted to ensure improvements are made promptly. We appreciate your candor and hope you'll consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Iser

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
The property needs more maintenance. Hallway dirty and smells weed every time I would get out of the room. Room floor dirty , door in bathroom dirty so was the tub. Garbage outside the green garage tank. There was fecal on top of the ac next to my room for 2 days and when we check out it was still there, I reported to the lady on the front desk and nothing was done. Overall not a good experience.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 12 de abr. de 2024
Dear Iser,We're sincerely sorry to hear about the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we apologize for falling short of providing you with a comfortable and pleasant experience. Rest assured, we take your comments seriously, and we're actively addressing the maintenance and cleanliness issues you've mentioned to prevent similar occurrences in the future. Your satisfaction is our top priority, and we're disappointed to have let you down. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 - Boa

Sara

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades
You could tell that they are trying to get this property up to standards which would meet the desires of average travelers. The room was nice and although older, cosmetic things have been done to make it nicer. The beds were clean and comfy. The courtyard area where the pool l’s located is real cute. There were wild cats lurking around, it seems like they might feed them there. In certain areas it smelled like cat urine. I was walking from a family members room in the evening after dark and when I tuned the corner by the lower level corner room where it seems like someone from the hotel might live, 3 cats were frightened and ran out in front of me. Next, the staff. There was one English speaking associate. I needed a bath towel. It took 7 minutes for me to successfully ask for the towel because they had to find the English speaker to assist me. Then I was told to come back after 6 pm and they would be able to help me because they didn’t have any then. As I was walking back to my room, I passed the laundry area where staff was working on linens thankfully they had a towel for me. My son wanted to swim, there were no pool towels so the staff had the pool closed down for that reason. Also, there was a lot of garbage around, which probably says more about those who stay there than anything, but nobody was out trying to keep things tidied up either. The breakfast wasn’t good even for a hotel one. Food was cold. It was fine for a night while waiting to cruise, not longer!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 1 de abr. de 2024
Dear Sara,Thank you for your kind feedback. We're glad to hear that you found aspects of our property, such as the room and courtyard area, to be nice and accommodating. However, we're sorry to hear about the issues you encountered during your stay. We take cleanliness and guest satisfaction seriously, and we apologize for the presence of wild cats and any related odors. We'll address this promptly to ensure a more pleasant environment for our guests. Additionally, we apologize for the communication challenges you experienced with our staff and the inconvenience regarding the lack of pool towels and breakfast quality. Your feedback is invaluable, and we'll use it to make necessary improvements. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 - Ok

Michael

Viagem em grupo, Viagem com família e crianças pequenas
The room smelled like smoke
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 1 de abr. de 2024
Dear Michael,Thanks for your comments. We regret that we couldn't completely satisfy you because you noticed some sort of strange smell in the rooms you booked. We take real pride in our hotel, and we apologize if we let you down in any way. We want you to have the best possible experience here, and we're working toward the company wallet satisfaction of all guests. Sincerely, Hotel Manager

6/10 - Ok

IRIS, Pinellas Park

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 1 de abr. de 2024
Dear IRIS,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

4/10 - Insatisfatória

Natalie

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dirty,old, no soap or shampoo, broken desk, curtain was broken and hanging half off and the fire alarm had been removed
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 30 de mar. de 2024
Dear Natalie,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

8/10 - Boa

chris

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 29 de mar. de 2024
Dear chris,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager

6/10 - Ok

Sarah

Viagem com a família
Pontos positivos: Serviço e funcionários
It was fine for a 7-hour nap but not somewhere I would want to spend any length of time. The room was fine but needed some rehab. The staff was nice and breakfast was fine.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 26 de mar. de 2024
Dear Sarah,Thank you for your kind feedback. We're glad to hear that you found our staff friendly and that you enjoyed the breakfast offerings. However, we apologize for any shortcomings you experienced with the room and its condition. We will use them to address areas that may need improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Shaji

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
A few cloth hangers in the room would have made our stay somewhat bearable. I knew this was a cheap place, wasn't expecting much. This place needs better housekeeping and customer service.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 25 de mar. de 2024
Dear Shaji,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

6/10 - Ok

Ruthann

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 12 de abr. de 2024
Dear Ruthann,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

8/10 - Boa

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fresh, newly decorated. Nice and quiet
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 22 de mar. de 2024
Dear Michael,Thank you for your great feedback. We're thrilled to hear that you enjoyed your stay in our newly decorated rooms! Creating a peaceful and comfortable environment for our guests is our top priority, and we're delighted that you found your stay to be nice and quiet. Your satisfaction means everything to us, and we hope to welcome you back for another enjoyable experience in the future.Sincerely, Hotel Manager