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Avaliações de Quality Inn Cle Elum/Ellensburg

2.5 out of 5
Quality Inn Cle Elum/Ellensburg
906 E 1st St, Cle Elum, WA

Avaliações

7,4

Boa

Nota 10 - Excelente. 215 de 762 avaliações" "
Nota 8 - Boa. 268 de 762 avaliações" "
Nota 6 - Ok. 138 de 762 avaliações" "
Nota 4 - Insatisfatória. 89 de 762 avaliações" "
Nota 2 - Terrível. 52 de 762 avaliações" "

7,8/10

Limpeza

8,0/10

Serviço e funcionários

7,2/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Janir

Hospedou-se por 1 diária em abr. de 2023
Resposta de GM em 17 de jul. de 2023
Dear Janir, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 - Boa

Emerson S

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo Hotel!!
Ótimo hotel, atendimento muito bom, Quarto confortável!!
Hospedou-se por 1 diária em jun. de 2017

10/10 - Excelente

Jesus Oriol

Hospedou-se por 1 diária em mar. de 2024
Resposta de gm em 14 de mai. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soo

8/10 - Boa

Nancy

Pontos positivos: Limpeza e condições e instalações da propriedade
Overall good stay. The breakfast was not what was advertised, but was more than just.a.continental breakfast.
Hospedou-se por 1 diária em mai. de 2024
Resposta de gm em 13 de mai. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 - Boa

Wenzhong

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de gm em 11 de mai. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

2/10 - Terrível

Veronica, lake stevens

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room reeked as soon we opened the door, no amenities not even the bare minimum, husband and wife staff unwelcoming and unapproachable, they served SPOILED WAFFLES, false advertisement. NEVER will we stay there again
Hospedou-se por 1 diária em abr. de 2024
Resposta de gm em 2 de mai. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Ruth, Bremerton

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy to find, very friendly staff.
Hospedou-se por 1 diária em mai. de 2024
Resposta de gm em 2 de mai. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 - Ok

Horace

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
wifi failed
Hospedou-se por 2 diárias em abr. de 2024
Resposta de gm em 28 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 - Ok

Randy

Clutter in the common areas.
Hospedou-se por 1 diária em mar. de 2024
Resposta de gm em 28 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 - Ok

Bayasgalan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em abr. de 2024
Resposta de gm em 25 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 - Ok

Christine

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
The beds were clean and comfortable. The property is very dated. Still not a bad place to stay if traveling through. The King Suite is strange, has a big jetted tub with a shower head and it’s basically sitting in your bedroom. There is no actual shower in that room. We requested a different room and the staff was very accommodating. The whole place seems a bit run down. Definitely nothing fancy.
Hospedou-se por 1 diária em abr. de 2024
Resposta de gm em 25 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

David

Viagem de negócios
Good
Hospedou-se por 2 diárias em abr. de 2024
Resposta de gm em 19 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soo

2/10 - Terrível

Bruce

Viagem com animais de estimação
The clerk cannot speak. English accent was so bad i cannot understand her. The breakfast area had no juices no milk. The coffee was like colored water no flavor. The only good thing was the room was clean.
Hospedou-se por 1 diária em abr. de 2024
Resposta de gm em 13 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 - Insatisfatória

Alyssa

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
our room was visibly dirty. Check your bed, ours had a pee spot on the comforter from a dog. I took photos to post on the review but it seems I cannot attach them. Room 203 is the one closet to train tracks and the train is very loud at night and they do use their train horn. Woke us up a few times throughout the night. I’d consider spending a slight amount more and get a better stay somewhere else that is actually clean, because this place simply is not.
Resposta de gm em 7 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 - Ok

Jeff

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de gm em 9 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 - Ok

Aunika

Viagem com a família
Pontos negativos: Serviço e funcionários e comodidades
I booked one room with two queen size beds for three of us, when we arrived the staff told us only two people were allowed in the room. We argued and said that is strange since there is more than enough room since it’s a double queen room. She then changed her tone and said three was allowed for a charge. Felt very much like she took us for a ride and was judging us for all wanting to stay in one room.
Hospedou-se por 1 diária em mar. de 2024
Resposta de gm em 4 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 - Ok

Krystal

Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
Staff was not friendly.
Hospedou-se por 1 diária em abr. de 2024
Resposta de gm em 3 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 - Terrível

Jeff

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de gm em 31 de mar. de 2024
Dear, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

6/10 - Ok

janet

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It is an okay place to stay as we were passing through. The toilet was not cleaned and had waste in it when we got there.
Hospedou-se por 1 diária em fev. de 2024
Resposta de gm em 17 de fev. de 2024
Dear janet, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 - Insatisfatória

Lesley

Viagem a dois, Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was hard to understand, prices didn’t reflect what was listed, smelled funny, bed was uncomfortable
Resposta de gm em 17 de fev. de 2024
Dear Lesley, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 - Boa

Scott

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Satisfactory
Hospedou-se por 1 diária em fev. de 2024
Resposta de gm em 12 de fev. de 2024
Dear scott, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 - Ok

Alicia

Viagem a dois
The bathroom floor was dirty, and the air-conditioning vents were really dirty and dusty. It was kind of hard to breathe in the room.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de gm em 12 de fev. de 2024
Dear alicia, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Viktoriia

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de GM em 28 de jan. de 2024
Dear viktoria, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

8/10 - Boa

Sarrah, Vancouver

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Staff are friendly, good breakfast, clean and price is fair
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 28 de jan. de 2024
Dear sarrah, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Damian

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 28 de jan. de 2024
Dear damian, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 - Boa

Yashaswini

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 9 de jan. de 2024
Dear Yashaswini, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 - Terrível

Carla

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
Very noisy all night, we were on bottom floor. People above us made noise all night. Told managers, they just smiled, hard to communicate because they didn't speak very good english. Never stay there again because of people running it.
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 9 de jan. de 2024
Dear carla, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Greta

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My elderly parents stayed 4 night over New Years. They have really enjoyed the stay. Rooms were clean, well stocked - mini-fridge and microwave were very useful. Staff was super attentive and helpful. Breakfast - eggs, baked goods, yogurts, cream-cheese and even waffle-maker - was satisfying.
Resposta de GM em 9 de jan. de 2024
Dear Greta, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 - Boa

vickie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Situated perfectly for access to downtown and freeway
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 7 de jan. de 2024
Dear vickie, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 - Ok

Miguel

Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 31 de dez. de 2023
Dear sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 - Excelente

Laura, Freeland

Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 28 de jan. de 2024
Dear laura, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Sarah

Viagem com a família, Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean. Staff was super friendly and accommodating. Kinda sad I couldn’t bring breakfast back to my room for the family members that don’t like getting up early but I understand they don’t want people taking advantage and hording food from other guests. Safe looked busted so I didn’t use it but for the price I’d definitely stay here again. Also one of my rooms wouldn’t auto lock unless I pulled hard on the door to trigger the locking mechanism. I didn’t mind because I was in and out of that room like crazy but it’s something to be noted for future guests to check so you don’t think your door locked when you walk away and it might not have.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de GM em 31 de dez. de 2023
Dear sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 - Terrível

Maria

Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 31 de dez. de 2023
Dear sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 - Excelente

Modesto

Viagem com a família
Pontos positivos: Comodidades
All the rooms are clean, the people are friendly.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Akash em 19 de dez. de 2023
Dear Modesto,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 - Terrível

Adam, Vancouver

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Found Bed bugs in my bed took pictures of the little critters running around on my bed
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 18 de dez. de 2023
Dear Adam,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Akash em 15 de dez. de 2023
Dear Anonymous,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 - Excelente

John

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Akash em 14 de dez. de 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future

10/10 - Excelente

Josh

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ok stay
I ended up at this hotel because Snoqualmie Pass was closed. I chose this particular hotel mostly because it was right across the street from one of my favorite cafe’s, Cottage Cafe. As for the room, It is a fairly large room. Has a spa tub which was really nice. The remote for the tv was broken and the hdmi cable to the back of the tv was partially pulled out so it wasn’t receiving any signal from the satellite box. Easy enough fix, if you know what to look for. The bed was subpar to the bed that I have at home, but what does one expect. I was only able to sleep for 2 hours, not sure if it was due to the comfort of the bed, or the stress of having to stay at a hotel unexpectedly, so that wasn’t great. Overall, it’s a decent place to stay for the night. I left at 3 am, so I didn’t get a chance to eat the breakfast that they offered. Almost forgot, there were also quite a few trains that went by, fairly close to the hotel blowing their horns. So just be aware of that.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Akash em 13 de dez. de 2023
Dear Josh,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 - Excelente

Lucian

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Akash em 13 de dez. de 2023
Dear Lucian,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 - Excelente

Sabrina

Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 31 de dez. de 2023
Dear Sabrina,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.As a Choice Privileges member you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 - Excelente

Arron

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel. Well worth the price.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Akash em 11 de dez. de 2023
Dear Arron,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 - Terrível

Brian

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It was gross had foul drips of stuff down the outside of the bathtub jets haven’t been properly cleaned tons of hair hanging out of the hair dryer, tiles on balcony are broke and the entire balcony is rotted and about to fall threw, curtains are clearly not cleaned bed wasn’t fresh just re made with stains on the sheets floors were sticky, black Mold around the bathtub, odor was strong, outlets were busted that the air unit was plugged into, which is not safe. The pictures on line looked nice turns out those are from the prior owner the new owner has let it become nasty gross isn’t properly cleaned and think it’s acceptable it’s the first time I went in a place and looked for bed bugs. Extremely disappointed as we got there king suite room. I would avoid at all cost immediately requested a refund and left in hopes we would find a place available to stay on short notice. We can deal with not perfect quality but basic cleaning shouldn’t be an issue and it was in significant ways. They weren’t shocked when we complained and asked for a refund. It should be shut down with how disgusting our room was I could imagine the others. The place was empty and now we know why. Don’t book here, don’t trust the reviews or the pictures we have pictures of some of the condition of the room.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de GM em 11 de dez. de 2023
Dear Brian,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 - Excelente

Carolina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The employees were friendly and help me with anything I needed .
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de GM em 9 de dez. de 2023
Dear Karen,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guestsWe hope to see you again soon.

2/10 - Terrível

Coral

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room has a carpet that had not been vacuumed in a long time, the bathroom tub has a line of dirt from a long time ago, the day the employee came in to clean, she only fixed the beds, the bathroom neither swept it nor mopped it. I always stay at Holliday Inn, but this time I was disappointed with the service
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de GM em 9 de dez. de 2023
Dear Coral,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de GM em 28 de nov. de 2023
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 - Excelente

Scott

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
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Hospedou-se por 1 diária em nov. de 2023
Resposta de GM em 28 de nov. de 2023
Dear Scott,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 - Excelente

Sergio

Viagem com a família
Pontos positivos: Serviço e funcionários
Very noisy. Trains kept me up. Facility was dingy and in disrepair. Front staff was nice
Hospedou-se por 1 diária em nov. de 2023
Resposta de GM em 28 de nov. de 2023
Dear Sergio,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza
Not up to standard
Great location, nice staff. The room was comfortable but dirty. There was hair all over the bathroom floor and the carpet didn’t look Iike it had been vacuumed very well. There were papers left on the floor next to the night stand from a previous guest which is why we knew the carpet hadn’t been vacuumed properly. Don’t think we’d stay here again because of cleanliness.
Hospedou-se por 1 diária em nov. de 2023
Resposta de GM em 23 de nov. de 2023
Dear Anonymous,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 - Insatisfatória

Esmeralda

Viagem com a família
Pontos negativos: Limpeza
Staff listened but we found bed bugs!
Resposta de GM em 20 de nov. de 2023
Dear Esmeralda,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 - Ok

Cody

Hospedou-se por 1 diária em nov. de 2023
Resposta de GM em 9 de dez. de 2023
Dear Cody,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.