When we arrived, the property was in an unacceptable state. It was filthy and clearly had not been properly cleaned before our check-in. Towels were strewn throughout the bathrooms, linens were left on the floors, and sand was everywhere. The explanation we were given was that the property manager had failed to coordinate properly with the cleaning service, which is not an excuse—it is a basic operational failure.
As a result, we were unable to check in until 7:00 p.m. Instead of beginning our vacation as planned, we were forced to wait outside in blistering heat with a two-year-old toddler. We also had to spend our own money just to find sheltered places to wait while the issue was addressed.
What made the situation even more frustrating was Vrbo’s response. Despite losing nearly an entire day of our vacation due to circumstances entirely outside our control, Vrbo refused to provide compensation for the lost time. The lack of accountability from both the property management and Vrbo turned what should have been a relaxing start to our trip into an exhausting and deeply disappointing experience.
This was not a minor inconvenience. It was a failure of basic cleanliness, communication, customer service, and responsibility.