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Avaliações de Tugawe Cove Resort

4 out of 5
Tugawe Cove Resort
Brgy Colongcogong, Caramoan, Camarines Sur

Avaliações

7,8

Boa

Nota 10 - Excelente. 10 de 23 avaliações" "
Nota 8 - Boa. 7 de 23 avaliações" "
Nota 6 - Ok. 2 de 23 avaliações" "
Nota 4 - Insatisfatória. 1 de 23 avaliações" "
Nota 2 - Terrível. 3 de 23 avaliações" "

7,6/10

Limpeza

9,2/10

Serviço e funcionários

7,6/10

Comodidades

6,8/10

Condições e instalações da propriedade

10/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Staffs are amazing, they all need a raise. The property is beautiful and the concept is like you're in Hawaii, but the owner needs to spend a little money in maintaining the property aesthetics, such as fixing some loose tiles on the pool and the dining area, caulking the edges of the wall in the rooms and tighten some loose power outlets. Swimming pools are beautiful but needs some scrubbing to get rid of the algae. Pool and beach chairs as well as chairs in the receiving area needs to be replaced or fixed. But overall, place is beautiful, price is reasonable. Rooms are spacious and clean. Some people think it's overpriced which I don't think it is, people needs to understand it's remote, everything they need comes from the mainland. I just hope the owner will maintain this place properly coz I hate this place to go to waste. It's so calm and beautiful, love the boat ride and the people are so nice.

10/10 - Excelente

jennifer

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Love the staffs and the room. The whole property is beautiful, just needs a little fixing.
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Edwin

8/10 - Boa

Edwin

Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Melanie

Hospedou-se por 4 diárias em dez. de 2023

8/10 - Boa

SANJAY

Hospedou-se por 3 diárias em jul. de 2023

10/10 - Excelente

Ivy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2019
Resposta de Rose em 22 de ago. de 2019
Thank you for your stay with Tugawe Cove Resort. All your comments and suggestion will appreciate very much. Hope to see you soon again.

10/10 - Excelente

Jose Jr

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place for bounding
Great place R & R with the family.
Hospedou-se por 2 diárias em jul. de 2019
Resposta de Rose em 14 de ago. de 2019
Thank you for staying with Tugawe Cove Resort. Hope to see you soon again.

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em jul. de 2019
Resposta de Rose em 10 de jul. de 2019
Thank you for booking with us all your comments and feedback will appreciate

4/10 - Insatisfatória

Viajante verificado

Hospedou-se por 1 diária em jun. de 2019
Resposta de Rose em 14 de ago. de 2019
Thank you for staying with Tugawe Cove Resort.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice hotel if you want to just relax and feel to close to nature. Friendly staff ang our butler pinky is the best. Always around to assist and help us thank you.
Hospedou-se por 2 diárias em dez. de 2018
Resposta de Ann Bisco em 27 de dez. de 2018
Thank you very much! It's our pleasure of having you as our guest.

2/10 - Terrível

Ester, california, USA

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Terrible accomodation
We stayed @ Tugawe for 2 long nights. It was very disappointing. There was a frequent long brown out so that means no AC. In our 2 nights stay, there were I think 6 brown outs.Water supply was cut off for 6 hrs. Food was TERRIBLE. I mean, the food price vs the food quality really sucks. I feel sorry for our butlers. They tried to give a good service, but didn’t have enough resources to provide it. Like the brown outs. Management should provide 2 back up generators. Their place is big & we are paying customers. So, if you guys want a relaxing vacation, this place is definitely not for you.
Hospedou-se por 2 diárias em abr. de 2018

8/10 - Boa

Lui, Singapore

Pontos positivos: Serviço e funcionários e conforto do quarto
Exclusive resort in a serene environment
Stayed here with friends. There were 3 of us but we weren't told the extra charge for one person until a day before of our trip. The invoice only showed the total balance. I would suggest that the reservation officer is clear about extra charges in the beginning. The port coordinator is extremely disorganized. We were picked up from Naga airport and the trip was smooth but when we arrived at Guijalo port we were just asked to disembark and wait at the shed. The port coordinator never told us how long we will wait there and what is happening next. Our departure was also the same. He just let people board the vans going back without organizing each group on who will board first and where is the van going. Moreso he was evasive when being asked. He should be fired. The porters are more knowledgeable about the schedule than him. At the resort we were assigned a butler named Patrick who is just working there for a summer job. A bit soft-spoken but he was nice. I'm just glad I speak the dialect as my companions can hardly understand him speak as he is quite an introvert for an assistant. Overall he was courteous and he assisted us well although he can be unsure of his answers at times I totally understand as he is just a temp staff. The boats are exclusive and new and we ordered our lunch beforehand so we can eat it during our island hopping. The cabana at the hill we stayed already showed signs of wear and tear but the beds are comfy and it was close to the restaurant.
Hospedou-se por 2 diárias em mar. de 2018

8/10 - Boa

Ramon , Philippines

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
returning guest
as always well and nice comfortable stay i have been here for quite a while and my stay is always a very pleasant one staying here at nagaland hotel where is the staff are always accommodating
Hospedou-se por 1 diária em mar. de 2018
Resposta de Rose em 19 de jul. de 2018
We would like to thank you for choosing to stay at Tugawe Cove Resort. On behalf of the staff and management, we would like to extend a warm welcome to you for choosing our fine hotel. Tugawe Cove Resort is devoted to providing excellent facilities and amenities such as free. Thank you once again for visiting us. Hope to see you again at Tugawe Cove Resort.

10/10 - Excelente

Orin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em fev. de 2018

2/10 - Terrível

Jennielyn , san diego

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Bad report
20 minutes and I’m out. Dirty and smelly room . Not maintained well. Staff were great and Expedia staff were understanding of my situation...
Hospedou-se por 3 diárias em jan. de 2018
Resposta de An em 3 de fev. de 2018
Hi Sorry for that. We will advise our resort for your concern. Thank you.

6/10 - Ok

Charm

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
No value for money
Over price. Food is not in good quality. Tiring going up to eat. Intercom is not available. No activities to do if the weather is bad. No entertainment. No convenient store for simple items needed. No bedroom slippers.
Hospedou-se por 2 diárias em jan. de 2018
Resposta de Ann em 3 de fev. de 2018
Hi Thank you for staying with us. We appreciate your feedback. All your concern will address directly.

8/10 - Boa

bkabats, Sydney

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
A place for relaxation
It's a destination for nature lovers and those seeking R&R as its on the tip end of Caramoan Peninsula and access is by boat only though there's a helipad. The staffs are very friendly and accommodating. If you're fit and love walking, the hillside rooms and lakeside cabanas are the best as it provide water views from your rooms and easy access to the beach though a hike to the restaurant and front desk i.e., 197 steps from the front desk to the beach. The rooms/chalets are scattered around the property between the beach and front desk which ensure privacy.
Hospedou-se por 2 diárias em jan. de 2018
Resposta de Ann em 3 de fev. de 2018
Thank you for staying with us. We will appreciate your feedback.

8/10 - Boa

Lucas

Pontos positivos: Serviço e funcionários
Great resort but needs some maintenance
The resort was great and the staff wonderful. However it did need some maintenance done.
Hospedou-se por 4 diárias em jan. de 2018
Resposta de Ann em 3 de fev. de 2018
Hi Mr. Lucas, Thank you so much for staying with us. We will appreciate your feedback.

2/10 - Terrível

Viajante verificado

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Bad experience at Tugawe Cove
One of the worst management and resort staff I ever experienced
Hospedou-se por 2 diárias em jun. de 2017

10/10 - Excelente

gabriel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lugar de ensueño
Un lugar de ensueño. Quizás falten actividades ofertadas, y la única pega es el lago natural entre la playa y la colina, que desmerece a mi juicio

10/10 - Excelente

newly retired, california

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Staffs are very respectful, very flexible & very helpful!
Vacation buddies!😊
Resposta de Rose em 16 de mai. de 2019
Thank your for staying with us. Tugawe Cove Resort is very happy to see you again