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Avaliações de Fairfield Inn & Suites by Marriott Bonita Springs

2.5 out of 5
Fairfield Inn & Suites by Marriott Bonita Springs
28090 La Plaza Bonita Loop, Bonita Springs, FL

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 158 de 216 avaliações" "
Nota 8 - Boa. 35 de 216 avaliações" "
Nota 6 - Ok. 15 de 216 avaliações" "
Nota 4 - Insatisfatória. 4 de 216 avaliações" "
Nota 2 - Terrível. 4 de 216 avaliações" "

9,6/10

Limpeza

9,4/10

Serviço e funcionários

9,2/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel was very clean. Good location.
Hospedou-se por 4 diárias em mar. de 2024

6/10 - Ok

Yolanda

Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Maybel

Viagem com a família
👍
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Leslie Charles

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was beautiful, and also the room
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Marcel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good place
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Management em 23 de mai. de 2024
Dear Marcel, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our hospitality. We hope to welcome you back soon!Sincerely

10/10 - Excelente

Yeilyn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Management em 23 de mai. de 2024
Dear Yeilyn, Thank you for your excellent feedback about your recent stay with us. We hope to welcome you back very soon.Sincerely,

10/10 - Excelente

Christian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I will come back !!!love it
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Management em 23 de mai. de 2024
Dear Christian, I appreciate you taking the time to share your wonderful feedback. We hope to welcome you again soon. Sincerely,

10/10 - Excelente

OMAR

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent service and always a great place to stay while on vacation.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Management em 8 de mai. de 2024
Dear Omar - Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our exceptional Hospitality. We hope to welcome you back soon.Sincerely,

6/10 - Ok

Virgilio, Spring

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Water pressure is very low, it’s like showering with few drops of water.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Hotel Management em 8 de mai. de 2024
Dear Virgilio, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience provided to our guests. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,

6/10 - Ok

vlada

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Overall very new and clean. One downside - very noisy AC fan that cannot be turned off or down
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Management em 20 de abr. de 2024
Dear Vlada, I appreciate you taking the time to share your feedback. Please accept our apologies for the issues you experienced with your a/c unit. All our units are able to be turned off so we will look into this one to see how if failed. Thank you for staying with us.Sincerely,

10/10 - Excelente

Matthew Jack

Pontos positivos: Limpeza e serviço e funcionários
Served its purpose. I enjoyed my stay.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Hotel Management em 20 de abr. de 2024
Dear Jack, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 - Excelente

Heather

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property with clean rooms, comfortable beds, friendliest of staff.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Hotel Management em 20 de abr. de 2024
Dear Heather, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our exceptional hospitality. We hope to welcome you back soon.Sincerely,

10/10 - Excelente

Karina

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Management em 10 de abr. de 2024
Dear Karina, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. We hope to welcome you again soon.Sincerely,Hotel Management

8/10 - Boa

saravanan, chesterfield

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Breakfast was average
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 1 de abr. de 2024
Dear Saravanan, I recognize your time is valuable and appreciate the feedback you have provided. We hope to welcome you again soon. Sincerely, Hotel Management

8/10 - Boa

Ron

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Shower head is terrible
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Management em 1 de abr. de 2024
Dear Ron, We thank you for evaluating your time with us. We value your feedback and have reviewed it with engineering team to ensure these issues are immediately addressed. We hope you consider giving us another opportunity so we may show you our commitment to superior guest service. Sincerely,Hotel Management

10/10 - Excelente

Joseph

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 1 de abr. de 2024
Dear Joseph, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our hospitality. We hope to welcome you again soon.Sincerely,

10/10 - Excelente

Marta

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 27 de mar. de 2024
Dear Marta, I appreciate you taking the time to share your wonderful feedback. We hope to welcome you again soon. Sincerely,Hotel Management

10/10 - Excelente

Patti Clifton or Bailey

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 27 de mar. de 2024
Dear Patti, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our hospitality. We look forward to welcoming you back in the near future.Sincerely,Hotel Management

10/10 - Excelente

Eric

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 14 de abr. de 2024
Dear Eric, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our exceptional hospitality. We hope to welcome you back soon!Sincerely,Hotel Management

10/10 - Excelente

Donald

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean & Friendly staff
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Management em 16 de mar. de 2024
Dear Donald, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed it here with us. We hope to welcome you again soon.Sincerely,

8/10 - Boa

Bridget

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Management em 16 de mar. de 2024
Dear Bridget , On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

6/10 - Ok

Jackie

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
This is a brand new hotel and there is construction on another building right next door. The staff member who checked me in was very unhelpful, was unclear about why my room couldn’t be moved despite being requested, and also told me the hotel did not have any cribs. I was given different reasons than the other member of my party which left a bad taste in my mouth. I was also shocked when I was able to get a pack and play from another staff member , after previously being told they didn’t have anything like a crib. Housekeeping also visually had an issue when asked to come in to empty garbage and swap towels- and that’s all that was done despite it being a day we should have received housekeeping services. This was a very expensive stay to have had such a mediocre and disappointing experience. If there are other hotels available, I wouldn’t stay at this one.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Hotel Managment em 6 de mar. de 2024
Good afternoon Jackie, I recognize your time is valuable and appreciate the feedback you have provided. I sincerely apologize for falling short to meet your expectations. I have shared your feedback with all our associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure we meet your expectations 100% in the future. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely,Hotel Managment

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very convenient location.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Hotel management em 24 de fev. de 2024
Dear Guest , On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 - Excelente

Miguel

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 20 de mar. de 2024
Dear Miguel, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed stay with us. We look forward to welcoming you back soon.Sincerely,

6/10 - Ok

Anne

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza e comodidades
The bathroom was dirty. The toilet had not been wiped down; there was a ring of mold around the inside. The floor in bathroom was also dirty.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Managment em 15 de fev. de 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience provided to our guests. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely, Hotel Management

10/10 - Excelente

Larry

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 21 de mar. de 2024
Dear Larry, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed it. We hope to welcome you again soon. Sincerely,

10/10 - Excelente

GALO, CUMBAYA

Viagem de negócios
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
Me gustaron las instalaciones, cafetería y bar. La limpieza de las habitaciones debe mejorar.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 7 de fev. de 2024
Thanks for staying with us. We appreciate your feedback!

10/10 - Excelente

Beata

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Management em 4 de fev. de 2024
Dear Beata, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed your stay here with us. We look forward to welcoming you back soon.

10/10 - Excelente

Edwin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was brand new, very clean and has a great location. It's right off of I-75 and very close to many restaurants and shopping. Very courteous staff.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Management em 2 de fev. de 2024
Dear Edwin, Thank you for your wonderful rating on your recent stay. We are pleased to hear how much you enjoyed our exceptional service. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Excelente

Julie

Nice property with many amenities (free breakfast, bar, outdoor pool/hot tub, exercise room, laundry facilities. Friendly staff.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 27 de jan. de 2024
Dear Julie, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

6/10 - Ok

Steven, Kitchener

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 27 de jan. de 2024
Dear Steven, I recognize your time is valuable and appreciate the feedback you have provided. I sincerely apologize for falling a short to meet your expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely,

10/10 - Excelente

Tanisha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Readiness to assist.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 27 de jan. de 2024
Dear Tanisha, I appreciate you taking the time to share your wonderful feedback. We hope to welcome you again soon.

10/10 - Excelente

Joseph

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
First time booking
I usually stay at the Fairfield or Hampton for the past 15 years in sales. This hotel was the best of either i've stayed at - ever. Very new. Fabulous shower. Great breakfast. Upscale location.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 23 de jan. de 2024
Dear Joseph, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Excelente

Tish

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk services were excellent. The staff was respectful, thoughtful and kind.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Management em 23 de jan. de 2024
Dear Maria, Thank you for sharing about your recent experience here with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I have shared your feedback with our wonderful Front Desk Team! We hope to welcome you again soon.

10/10 - Excelente

Kevin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Newer property, very clean, friendly service, breakfast could be better, but hey it’s free
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Management em 16 de jan. de 2024
Dear Kevin, Thank you for taking the time to share your recent experience with us. I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely, Hotel Management

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e conforto do quarto
Great hotel just needs better informed staff
The hotel was newly built and immaculate. I was very inpressed with their on site FREE high speed EV car chargers for Tesla and CCS. However the thermostat in my room was stuck at 40 degrees and the front desk lady said that all rooms were accounted for and there was nk management or engineering staff on duty. I was told to just turn off the thermostat but it was cold and rainy . I called the next day and spoke with management whi was only willing to give me 5 points towards my stay which was super inconvenient
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 13 de jan. de 2024
Dear Valued Guest, Thank you for taking the time to share your thoughts regarding this issue on this platform. I appreciate you bringing it to our attention during our follow up call yesterday evening. I am not sure where the miscommunication happened, but you were offered a rate adjustment for the inconvenience caused. Refund has been issued to the cc on file as promised.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Hotel Management

8/10 - Boa

Roger

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 13 de jan. de 2024
Dear Roger, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Hotel Management.

10/10 - Excelente

Keila

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Lea em 11 de jan. de 2024
Dear Keila, I appreciate you taking the time to share your amazing feedback. We hope to welcome you again soon in beautiful Bonita Springs.

10/10 - Excelente

Denise

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 26 de jan. de 2024
Dear Denise, On behalf of the entire hotel team, I want to thank you for sharing about your recent experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Excelente

Draven

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Lea em 11 de jan. de 2024
Dear Draven, I appreciate you taking the time to share your amazing feedback. We hope to welcome you again soon.

10/10 - Excelente

Maria Giovanna

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Hotel Management em 23 de jan. de 2024
Dear Maria, Thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 - Boa

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Lea em 30 de dez. de 2023
Dear David, I appreciate the feedback you have provided. I sincerely apologize for falling short to meet your expectations. I am confident that if you decide to stay with us again, we will ensure we meet your expectations 100%.

6/10 - Ok

Celerina

Viagem a dois
Room is average, shower head needs upgrade. The coffee maker in the room was not working
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Lea em 30 de dez. de 2023
Dear Celerina, I recognize your time is valuable and appreciate the feedback you have provided. I sincerely apologize for falling a short to meet your expectations. I have shared your feedback with all our associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure we meet your expectations 100% in the future. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 - Excelente

Zachary

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place
Looked at several places to stay. This was convenient and clean. Location close to the highway made it easy to get around.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Lea em 30 de dez. de 2023
Dear Zachary, thank you for sharing about your experience. It is always encouraging to hear positive feedback from our wonderful guests! We hope to welcome you again soon.

10/10 - Excelente

Leslie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was clean and the staff was friendly and accomodating. Room was large and clean.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Lea em 30 de dez. de 2023
Dear Leslie, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Excelente

Denise

Viagem de negócios
Very clean, front desk staff is friendly and helpful.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Lea em 30 de dez. de 2023
Dear Denise, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 - Boa

andrew

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Lea em 30 de dez. de 2023
We appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Excelente

ryan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Lea em 11 de jan. de 2024
Dear Ryan, I appreciate you taking the time to share your wonderful feedback. We hope to welcome you again soon.

4/10 - Insatisfatória

Diana

Hospedou-se por 1 diária em out. de 2023
Resposta de Lea em 11 de jan. de 2024
Dear Diana, I recognize your time is valuable and appreciate the feedback you have provided. I sincerely apologize for falling a short to meet your expectations. I have shared your feedback with all our associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure we meet your expectations 100% in the future. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely,

8/10 - Boa

Victor

Hospedou-se por 3 diárias em out. de 2023
Resposta de Lea em 11 de jan. de 2024
Dear Victor, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.