8/10 - Boa
George L.
9 de set. de 2025
Pontos positivos: Limpeza
The check in process lacks common sense. The only thing smooth about it is charging your credit card. I reserved the cabin 5 days in advance online & received an email stating “I’m all set” the next day. The morning of my trip I reach out to the check-in office because I never received the access code for the property. I was told that I failed to submit a second form that I was not aware of. You know because it’s not my job to know what forms their office needs. I also informed them I would be arriving at 1pm. However once I arrived I was informed I could not be given access until 2pm. This would have been nice to know when I initially told them I was arriving at 1pm. Nonetheless I understand, I know housekeeping or previous guests may still be enjoying the property. But upon arrival at 1pm there was no previous guest or house keeping. The cabin was empty and the administration office just felt per blind policy that my 1pm arrival for a cabin I rented that day was just too early to adjust for. Now the cabin itself was small but well laid out. It was organized & clean. Decorated nicely & had everything you need. If we weren’t so stressed out with all the rules about cleaning and fees we may have actually been brave enough to use more of the features. We definitely did not dare use the fireplace in fear we could not clean it to their standards. Overall the cabin itself was great. The admin however has room for improvement.
George L.
Hospedou-se por 1 diária em set. de 2025
