TERRIBLE traveled from Florida for the F1 event. we had a 9 hour flight night travel and we were waiting for the checking to rest and take a shower. BARCELONA was very hot these days, when we get into the room the air conditioning was not working, we were without a/c for 3 hours until we were able to change units, having to repack and unpack was not fun either. We knew that they were going to change our room the next day because this one had an extra bathroom and it was not the cost that we had paid,. The problem started when the next day we waited for directions to move to another room, at 10 am the taxi passed by for us, since we had the tickets for the F1, which is why we were in Barcelona. The tickets we had cost $600 euros. On our way to the event, they contacted us to tell us that we should move to another room, and at that moment they ruined our day, they did not care for a second about the reason for our trip, nor the discomfort they made us go through, there was no understanding, no consideration, just hostility from the people in charge of giving us a good stay. They had the problem with the unit that we rented and paid for weeks before the trip, they pretended that at 10:15 am (because apparently they open at 10am) we would be waiting for them to change units and delay our event. There was no way to make them reason that they were wrong, There is much more that happened when I returned but not space to continue the story.. I will never recommend this place
