We are sorry to hear that you didn’t 100% enjoy your stay. If you look at our listing on vrbo or our pictures provided, you can see that we do not have a stove or a kitchen. We do not advertise anywhere that we do. We are also very clear to anyone who inquires about the creek that is can be dry at anytime and we never guarantee water. Due to the Texas heat and lack of rainfall in the late summer, it is most often dry at this time and we always divulge that information to anyone who asks. We also do not advertise that we have cable or internet. We have pictures of all of our cabins so our guests can see exactly what they are booking before arriving. We have added a mini-fridge since taking the pictures. We have great reviews for the most part and strive to provide exactly what we advertise.

The interaction we had with this guest was unlike any we have ever had. She was upset before speaking with us about her inability to find the cabin. She was screaming at us on the phone and yelling obscenities while we were driving in the car with our children. She continued to yell that she was a doctor and a very smart person and that it was ridiculous that she could not find our cabins. We tried to stay calm and help her as well as we could, but it was hard to even get through to her as she was already so mad. She referenced the welcome email that we sent her and stated our instructions for the air conditioning, but failed to mention that also in the email were the exact directions on how to get to our cabins. Go to google maps, type in “The Cabins at Onion Creek” and it will take you to our property. We tried to explain this over the phone as well, but again were unable to discuss with her. Our instructions for the air conditioner are very specific because often we have guests try to change the temperature and hit a different button by accident and then we are not able to troubleshoot over the phone. In Texas, we do have to switch from heat to air in a matter of a day. When she called later in the day to ask a question about the air conditioner, we were able to help her over the phone and fix the problem. The conversation was very heated and we felt as though she talked down to us the whole time. We are a small family business and take reviews to heart. We try to treat everyone the way we like to be treated. We work with everyone as best as we can and usually are told that we are very thoughtful and very helpful. We would not rent to this customer again.