2/10
We booked a room for three people and when we arrived it was set up with one double. When we eventually got hold of someone on the phone to ask for an extra bed for our son, they dumped a travel bed in the room and didn’t even bother to make it up. The bed was too short for an average sized person to sleep in and had to be set up in the bathroom! I have never had such a poor experience with a hotel, or lack of welcome. To not even bother to make up the extra bed was really poor. To finish off our evening, I went to put some fruit in the mini bar to find it full of mould. And the full length mirror was half hanging on the wall as one of the wall lints had bent down. Lucky it didn't fall on someone or they would have been liable for a potentially serious injury. We checked out after one night and I sent an email on the hotel contact form: they didn’t even have the courtesy to respond. Let alone apologise. Totally different to the large chain hotel we stayed at instead who could not have been more welcoming.
Emma
Hospedou-se por 3 diárias em jul. de 2025
