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Avaliações de Twins Downtown Hotel

2 out of 5
Twins Downtown Hotel
Omar Al Kheyam 6, Amman, Amman

Avaliações

4,8
Nota 10 - Excelente. 0 de 5 avaliações" "
Nota 8 - Boa. 2 de 5 avaliações" "
Nota 6 - Ok. 0 de 5 avaliações" "
Nota 4 - Insatisfatória. 1 de 5 avaliações" "
Nota 2 - Terrível. 2 de 5 avaliações" "

4,0/10

Limpeza

4,6/10

Serviço e funcionários

4,0/10

Condições e instalações da propriedade

4,6/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Fadi

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Unsafe and dirty place.
The bedsheets and covers were dirty and had hair on them. They did not change the sheets and covers. I felt itchy skin when I woke up. In addition, the door to the room was broken from the lock and the door could not be locked. It looks like it was broken by a theft. The place is not safe and not comfortable. I strongly advise you to look for another place.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Development Manager em 1 de fev. de 2024
Dear Guest The place is completely safe and there is no theft, but the door was opened because another guest forgot the room key and traveled and we renewed the lock, Regarding sheets why didn't you ask to change them, we use universal hygiene materials. We regret what happened to you.

2/10 - Terrível

Jenni

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
They tried to double charge
Nasty experience. First they tried to double charge. We really had to negotiate loudly because everything was paid in advance and they didn’t believe. Next hassle. no breakfast. No restaurant. We paid for better room because of free breakfasti. They didn’t believe again. Pure bullsh..t. Next. shower drainage didn’t work. We also need to ask towels twice to get those. GoogleMaps address didn’t match the location and phone number didn’t work. Hotel name was also a bit different. This makes me think why they have almost everything wrong in hotels.com info. Wifi worked. Points for that. All travellers stay out of this place!!
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Twins Downtown Hotel em 29 de dez. de 2022
In the beginning, there was no loud negotiation about the payment. Only the reservation was asked. Regarding the breakfast, it was clarified that the breakfast would be in the restaurant next to the hotel. You are welcome visit again and we apologize for what happened

8/10 - Boa

Thaher

Hospedou-se por 1 diária em out. de 2022

4/10 - Insatisfatória

Mariagrazia

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2022
Resposta de FERAS YOUSEF em 14 de jul. de 2022
Thank you very much for rating us. We are honored to have you visit us and we are at your service at any time. feras Yousef .

8/10 - Boa

Mohamad

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2022
Resposta de FERAS YOUSEF em 25 de jun. de 2022
Thank you Mr. Mohamed for rating us We hope to visit again