Férias com crianças em Rio de Janeiro

O ar condicionado não mantém o quarto fresco como deveria, café da manhã excelente, equipe de funcionários ótimos, limpeza do quarto otima

Amazing staff and location. The breakfast is rich with several options.

O hotel é bastante conveniente para turistas e fica quase em frente ao Forte de Copacabana. As opções de alimentação, porém, são insatisfatórias. O café da manhã é excelente, mas não há serviço de quarto, nem qualquer outra opção de alimentação no próprio hotel (mas há várias opções próximas).

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

Fomos muito bem atendidos. Hotel muito bom, bela localização e boa estrutura.

O ar condicionado não mantém o quarto fresco como deveria, café da manhã excelente, equipe de funcionários ótimos, limpeza do quarto otima

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.

A propriedade é muito tempo. Entretanto, tive alergia a algo que não identifiquei no quarto. Dormi mal as duas noites que lá estive, com acesso de tosse. Importante registrar que isso nunca aconteceu comigo noutros hotéis. Outro problema foi a demora para fazer o check out: demorou vinte minutos.