Férias com aventura em Rio de Janeiro

Café da manhã fraco e o preço do estacionamento caro. Quarto é bom.

parabens a toda equipe , ja sou cliente ha muitos anos mas desta vez foi ainda mais incrivel todos nos mimaram ao extremo em especial sasha , daniel , ze e sua equipe no bar da piscina serviço de praia show com segurança total lia e rosangela camareiras cafe da manha atendido pelo durval e wellington equipe nota 10 espetacular ao amigo Sasha - vielen danke mein freund es war SUPER

Hotel antigo, bom atendimento. Fizemos uma reserva no quarto luxo . Nos acomodaram em um andar baixo e visivelmente em um quarto sem renovação. O ar-condicionado estava com problema, os móveis bastante antigos e sem manutenção. Reclamamos e nos trocaram de habitação. O hotel precisa passar por uma atualização para ser um 4 estrelas.

Funcionários muito atenciosos, educados e prestativos

Hotel muito bom, café da manhã excelente e funcionários muitos gentis e prestativos.

Upon arrival, my partner and I requested an upgrade to a suite. We were told a suite on the 24th floor was available, including access to the Sheraton Exclusive Club, and were asked to wait at the bar. After long delays, we were informed of technical issues, then later discovered the receptionist had ended her shift without properly handing over our case. We were eventually assigned a suite on the 18th floor, being told the 24th floor was under renovation, and assured that services would be the same. This was not true: amenities were missing, we were initially denied access to the Exclusive Club for breakfast, and the room was not even registered under my name. Although the situation was eventually resolved, I was very disappointed with how the check-in was handled. Overall the stay was good, but greater attention to guests is needed.