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Avaliações de York Pavilion Hotel, Sure Hotel Collection by Best Western

3 out of 5
York Pavilion Hotel, Sure Hotel Collection by Best Western
45 Main Street, Fulford, York, England

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 350 de 848 avaliações" "
Nota 8 - Boa. 329 de 848 avaliações" "
Nota 6 - Ok. 90 de 848 avaliações" "
Nota 4 - Insatisfatória. 54 de 848 avaliações" "
Nota 2 - Terrível. 25 de 848 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Ótimo atendimento e corresponde às fotos do site.
O quarto tinha um espaço bom e o chuveiro também era muito bom. O café da manhã era excelente e as áreas comuns do hotel muito bonitas. O quarto era silencioso apesar de precisar dormir todos os dias com a janela aberta pois fazia muito calor no verão e não tinha ar condicionado. No geral gostei muito da estadia e recomendo.
Hospedou-se por 4 diárias em jun. de 2018

8/10 - Boa

JEFFREY, Malden

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel staff friendly and helpful there is an bus that gets you to center of York not many dinning options the restaurant is above average fair value for the price
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Isabelle

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved the cosy traditional decor of my room and the hotel, its beautiful garden, the facilities available in my room and a comfortable bed. Having access to a secure car park was a great addition. My only gripe was that I had to re-make the bed before going to sleep as the sheet didn't cover the whole mattress. I subsequently found a stain on the mattress protector... This is more to do with the chamber staff.
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Alistair, Twickenham

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Unfortunately I had a bad experience at this hotel and encountered a very rude lady who claimed to be the owner. She made a big issue of my bag being on the floor next to the table that I was dining at. Horrible impression and I left immediately, did not complete my stay and I will not stay there again.
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

julie

Pontos positivos: Serviço e funcionários
Property is lovely, very Agatha Christy vibes. Beds amazing, we had a great nights sleep. Lovey breakfast . Room was a bit musty smelling and a few cobwebs and dirty skirting boards. It wouldn’t stop us staying there again.Staff were very friendly and welcoming.
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Paul

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The staff and service were excellent. They were friendly and helpful. Everything was just fine. The only issue we had was the lack of a lift for the room we booked as the stairs were quite hard for my wife. Would stay again, but maybe on the ground floor next time.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Sherrie-Lynn

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Interesting and very beautiful Our room had an adjacent courtyard through French doors that was secluded and quite Staff are friendly and welcoming
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Daniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Really friendly place.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Aamir, London

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
It was vip access property which I chose, but the lady on reception didn’t upgrade my room and mentioned we are vip access but we don’t have benefits to upgrade, room was v dirty . Old broken cupboard, nothing was vip, plz remove this property from vip access, not worth at all
Hospedou-se por 1 diária em mar. de 2024
Resposta de Pavilion Management Team em 28 de abr. de 2024
HI, We are disappointed you didn't enjoy your recent stay with us, the VIP perks you refer to are only available if we have availability to make these happen as they are not guaranteed, on the dates you stayed with all of our superior rooms were booked. You could of requested to use the late check out or use the 20% discount on food and drink in the hotel. We have logged the issues you have raised about the room to maintenance to be rectified. We do hope you choose to stay with us again.

8/10 - Boa

John

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely setting, lovely hotel staff friendly and polite. Only downside is parking at hotel is £10 don’t know if that is a night as only there for 1 night and the car park isn’t the easiest to park in quite limited. Pleasant stay overall and would recommend, just need to remove parking fee.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

David

Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Convenient stop over
The pictures are nicer than the reality. Stunning old building but the rooms are a little tired. The bed was a zipped together pair of divans which created a lump in the middle. The flush kept sticking on the toilet. The bathroom door handle turns the wrong way. The staff are delightful though, so that helps. The parking is an additional £10 which I didn’t realise until we arrived. In the queue at a reception it was clear we weren’t the only ones. Some of the parking is a little tricky with trees and things in the car park but it’s pretty. Breakfast was quite pleasant and the service was excellent. It’s convenient and easy to find and the parking is very useful.
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

caroline

Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024

6/10 - Ok

Graeme

Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

liudmyla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Rosemary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely traditional hotel , plenty of features and staff very accommodating
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Carl

Pontos positivos: Serviço e funcionários
Friendly staff…nice property and gardens
Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Stephen

Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Grant

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Jason

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Mint hotel and mint staff very friendly
Hospedou-se por 5 diárias em jan. de 2024

8/10 - Boa

Michelle

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice
Friendly helpful staff but unfortunately the room was not very clean upon first sight room looked lovely bit dark but nice we were out the first day but however after spending time in the room over night and the next day we both started with allegy symptoms which by next morning had become quite severe upon checking around the room we were horrified to see the carpet of dust on the top and underneath the bed also cobwebs on the bathroom door frame We were so shocked as the hotel was really nice
Hospedou-se por 2 diárias em dez. de 2023

2/10 - Terrível

Chris

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Avoid staying. Poor quality rooms
Room quality was poor The mattress was paper thin with springs poking out. Ridiculously tired ans outdated decor. Obviously and older room compered otherss previously stayed at. We couldn't sleep and left in the early hours.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Cynde

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was a nice pleasant accomodation. Place was quiet and has a bar and cafe downstairs where we ordered afternoon tea, and late night pizza and beer. Staff were accommodating.
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Mark

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Mark

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Julie

Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

John

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very satisfying
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Chill time
I have stayed numerous times at this hotel and always enjoyed my time there, the rooms are clean and comfortable. Plenty of hot water, a good shower with a nice warm room.
Hospedou-se por 4 diárias em dez. de 2023

10/10 - Excelente

Caroline

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Friendly and welcoming
I stayed for 1 night due to office social in York. The hotel was comfortable but the standout thing for me was the excellent service provided by the friendly staff - nothing was too much trouble and everyone was very nice. I definitely recommend the Pavilion Hotel. Thank you :)
Hospedou-se por 1 diária em dez.. de 2023

4/10 - Insatisfatória

Robert

Viagem de negócios
Pontos negativos: Condições e instalações da propriedade
A building site
It’s a building site Original room was noisy and sounded like I was next to a generator or large AC roof unit so had to change room No chair to work at the work table on my laptop. Small armchair was too low to use laptop properly. Biscuits on coffee tray not replaced for second night stay Every time I visited reception someone was complaining about something. If it’s on the middle of a renovation you should be told at the time of the booking.
Hospedou-se por 3 diárias em nov.. de 2023

8/10 - Boa

pauline

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

david

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Mark

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
We have been coming every year for the last 25years love the location and the hotel , although we do stay in the apartments know
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location breakfast a little chaotic with a few things unavailable and self service area small for the amount of people attending breakfast
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Joanna

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We have stayed at The York Pavilion quite a few times. The staff are friendly and attentive. The rooms are always clean and well maintained.
Hospedou-se por 2 diárias em dez. de 2023

4/10 - Insatisfatória

Alan

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Last time
This was the third time we've stayed here and unfortunately the last. The condition of the room we were allocated was poor to say the least. The carpet was filthy and hadn’t been vacuumed properly, also for a small room the carpet was in five strips which are separating and freying. The general decor is very dated with the added interest of a large cobweb between the wall and wardrobe, not fresh as it was covered in dust. The "king size" bed was just two singles pushed together and therefore not very comfortable. The only plus point was the evening staff in the bar area.
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Irene

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Kelly

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 1 diária em dez.. de 2023

4/10 - Insatisfatória

James

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Leaking macerator toilet / smelly room
I booked this hotel at the cost for £160 for a family get-together. For the price, I expected not to have a room that stank had no plugs anywhere near the bed and had a leaking macerated toilet (probably the cause of the smell). I didn’t get into the room till 1 am as we went out for dinner and drinks, and at that point it was too late to change, although I assume they were fully booked anyway as I was given room 16, which was a hovel. Rip off and this room should not be on sale.
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Julie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolutely fab stay, wonderful staff
Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

SHAUN

Viagem de negócios
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Avoid avoid avoid
I was sent an email after I had booked to stay to say the restaurant onsite would be closed which was disappointing as I had to go out for food. When I arrived I was hit with an unexpected additional parking charge for onsite parking which was not informed about beforehand. I had to submit card information for any incurred expenses which was worrying as well. The room was ok but the most appalling thing about the trip was the walls are made out of cardboard and I could hear other people’s conversations in the room next to me when they were speaking at normal tone. Every time the rooms next to me turned the taps I could hear it and I could hear the TV as well which made me distressed and I had a terrible sleep. Breakfast was ok but the server did not speak English so did not understand my request for a vegetarian breakfast. God help anyone who has an allergy… I would implore anyone looking at this property to avoid at all costs!!!!! You will feel leave feeling miserable and swindled!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Nick em 4 de dez. de 2023
Thank you for your review and we're sorry to hear about the issues with noise from neighbouring guest. If any noise complaints are bought to the attention of our reception during the night, then these are dealt with swiftly. In regards to the parking, it's clearly stated on the Expedia website that there is an 8.50 charge for parking. We did unfortunately have to close our restaurant earlier in the year and subsequently don't advertise having a restaurant but do offer a pizza menu and bar snacks. Finally, the taking of a 'security deposit' is common in many hotels and gets returned to the guest.

6/10 - Ok

miss

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Morris

Pontos positivos: Serviço e funcionários
Could do with a bit remodel

10/10 - Excelente

Lauren

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Place to Stay in York
We really enjoyed our stay. The hotel and grounds are charming and the staff was so friendly and helpful. They put a space heater in the room which was nice because it was pretty cold out. Convenient bus stop just across the street with regular service to the city center and train station.The shower was warm with great water pressure. Things to be aware of: the room, especially bathroom, tended to be damp. The heater helped a lot with that. The walls were a bit thin. There aren't a lot of places to get dinner, but easy to walk to Sunny's and Big Bite for breakfast and lunch, and we liked the hotel's pizzas.
Hospedou-se por 14 diárias em nov.. de 2023

8/10 - Boa

Helen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property has great character and the room felt comfortable and cosy.
Hospedou-se por 1 diária em nov. de 2023

4/10 - Insatisfatória

David

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Last minute booking. All good initially, dropping of the car and registering, before going into the city to meet up with our daughter. We didn’t return until around 8pm. At first the roomed seem ok and in a quiet section as requested. The bathroom was tired with mould on the ceiling, rotten wood trim and a bath that looked less than inviting. Water took around 10 minutes to get hot. The bedroom was cool but not too bad but the duvets were very thin and narrow. Luckily we had blankets. The pillows were almost useless. Around 00.30 someone arrived upstairs and the pacing and creaking floor boards began. Then the TV, the 01.30. 10 minute shower, the bumps (suitcase being repeatedly dropped?) and finally the 10 minute expletive ridden rant. I think we eventually fell asleep sometime after 03.00. We were up early and left asap after telling reception about the psycho upstairs!!
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Hazel

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good quality accommodation but no dining options in the hotel in the evening unless you like pizza. Have to go outside for evening meal. Car park charge is new since I last stayed too. Nice hotel and they still do breakfast!
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Family stay
Friendly staffs and clean rooms + toilet Toilet just need updating.
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023