Hotéis em Ylitornio, 10

"Equipe gentil atenciosa, impecavel"

"I am writing to express my disappointment with my recent stay at this hotel. We paid €753 for one night, including spa access, and were surprised to learn that hotel guests are limited to only two hours per day in the spa (sauna and jacuzzi), and that access requires booking a specific time slot. This restriction was neither clearly communicated in advance nor aligned with the expectations for a five-star hotel experience. It is unreasonable to apply the same limitations to overnight guests as to external visitors who only pay for spa access. Additionally, the quality of the dinner was extremely poor and far below the standards expected from a five-star establishment. While breakfast was acceptable, the dinner experience was disappointing. As someone who stays regularly in five-star hotels worldwide, I have never encountered such low food quality. We also had an issue with the massage service. My mother arrived one minute before her scheduled appointment, yet the therapist started late and kept her waiting for approximately 10 minutes. Despite this delay on the therapist’s part, the session still ended at the originally scheduled time, resulting in her losing about one-third of the treatment she paid for (approximately €28.33 in value). No compensation or adjustment was offered. Overall, the combination of restricted spa access, poor food quality, and unprofessional handling of the massage appointment made this stay far below expectations."

"Experiência única! O quarto Iglu é maravilhoso, excelente estrutura e conforto. Várias atividades para fazer equipe de funcionários atenciosos e educados. Recomendo muito pelo menos 1 diária para conhecer. Único ponto negativo é que o hotel fica muito longe da cidade e eles cobram €11 por pessoa por trecho. Já deveria estar incluso na diária. Decidimos ir de Uber e gastamos o mesmo valor"

"Tinha tudo que precisavamos. Presenciamos a aurora boreal no local. Foi mágico. A banheiras de hidromassagem é maravilhosa, experiência única!"

"Não vi serviço de lavanderia. O quarto era bom, mas não teve nenhum serviço de limpeza bdoquarto durante toda a semana que eu passei ali. A funcionária do dia precisa de uma aula de empatia porque era tanto mau humor que contagiava o lugar. Um horror. Já o moço da noite era bem simpático, mas seco. Tinha ônibus que passava na estradas om uma certa frequência, tanto para ir, como voltar da cidade ( eu fui sem carro ), porém de noite, eu precisava pegar Uber para voltar dos passeios da aurora boreal porque as agências não levam nem buscam nesse local. Tudo funcionou no quarto, cozinha, banheiro e cama. Tem que pagar para usar toalha e roupa de cama ( 10 euros incluía uma toalha de corpo, uma de rosto, um lençol e uma fronha ). Achei um absurdo não estar incluso, mas tudo bem. Enfim, atendeu as minhas necessidades."

"Tudo perfeito!"

"Here’s a concise and polished review in English: Staying at this hotel was truly a dream come true. Sleeping with a panoramic view of the snow-covered forest—through heated glass that gently melts the snow—was unforgettable. The room features a fully equipped kitchen, and the in-room breakfast was generous and well prepared. Enjoying a hot outdoor spa bath at minus ten degrees Celsius, followed by a sauna, was one of the best experiences of our entire trip. To top it all off, the staff was exceptionally attentive and welcoming."