Verificada
4/10 - Insatisfatório
Kay
13 de mar. de 2026
Pontos positivos: Check-in
Pontos negativos: Comunicação
Location in a residential area was as expected. However the villa needs a major overhaul - spacious but extremely tired. Basic is how best to describe it - several light fittings were not working or partially working, interior of fridge door had lost all shelves, cooking equipment long past its use by date, waste paper on floor of upstairs main bedroom, both with no plug, bin in bathroom lost it lid on first use, bin lid in kitchen no longer operable as a pedal bin, guide book/reference notes had inaccurate and outdated information, lots of stains and well worn. The supply of towels and quality of same was deplorable. Pool was warm on first use, then we discovered it was no longer being heated. A service engineer called next day - electrical fault- but pool never again was as hot. The hot tub was also out of action - electrical fault- but this is also not working correctly - temperature control is out of order, - service technician got the tub running, but temperature was never working correctly, the motor would run for a day without warming up - totally useless. The supply of and quality of towel provided was appalling. Downstairs shower tray is lethal - extremely slippery. It is obvious that the house is b8uilt with some years but has not been updated - doors are appalling - water ingress a major issue in upstairs bedroom, a warning posted on the door was not very welcoming. We have stayed in at least 10 other villas in Lanzarote and without doubt this is the most basic
Kay
Hospedou-se por 14 diárias em fev. de 2026