Dear Guest:We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Maya Riviera hotel, your detailed review will certainly assist to keep on improving the quality of our services for our valued guests. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. Regarding the infiltration problem, we would have sent our maintenance staff immediately to repair it had we known. Also, we regret not been able to know about the issue so we could be provided you with a proper room during your stay.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again soon. Best Regards,

Estimado Sr. Ricardo;Muchas gracias por compartir esta gran reseña, su opinión es muy importante para nosotros. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia.Esperamos pronto volver a servirle.Cordialmente, Guest ServiceHotel Barceló Maya Riviera.

Dear Bruno we are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Dear Takeshi thank you for sharing your opinion about your stay at the Barceló Maya Riviera. It is wonderful to hear that we were able to make your stay special.

Dear Daniel thank you for sharing your experience with us and look forward to serving you again soon.

Em primeiro lugar, gostaríamos de lhe agradecer os comentários muito positivos que partilhou a respeito da sua recente visita ao nosso hotel Barceló Maya Riviera, estamos muito satisfeitos por saber que conseguimos corresponder às suas expectativas.

Dear Guest, Thank you for your score in the last visit at Barcelo Maya Riviera AO. Best Regards,

Dear Madam, GiannaThank you for the time taken to share your experience of staying with us.We are sorry to hear that your arrival did not meet the welcoming standards we strive for, and we will consider your suggestion for an improved orientation process. Additionally, we regret that the service at the pool bar did not match the promptness we aim to provide. Your comments on the shuttle bus service have been noted, and we continually work on enhancing our transportation efficiency for the convenience of our guests.We are delighted, however, that you appreciated the serenity of our resort and the beauty of our surroundings. The privilege of accessing other resorts within our complex is indeed a feature we are proud of, offering a rich variety of experiences. We are pleased to know that the overall ambiance contributed to a restful and enjoyable week for you. Rest assured, the grandeur of Barceló Maya Riviera - All Inclusive Adults Only is always aimed at providing a blissful escape to our guests.We hope to welcome you back. Best wishes,Gerencia Barceló Maya RivieraThe Management at Barceló Maya Riviera

Dear Ms. Felicia; Thank you very much for sharing this great review, your opinion is very important to us. We are very happy that the hotel and the employes were able to meet your expectations during your stay. We hope to serve you again soon.Best regards,

Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

"Muchas gracias por compartir esta gran reseña, su opinión es muy importante para nosotros. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia.Esperamos pronto volver a servirle.

Dear Ms. Carla; Thank you very much for sharing this great review, your opinion is very important to us. We are very happy that the hotel and the employes were able to meet your expectations during your stay. We hope to serve you again soon.Best regards,

Dear Ms. Dayana; Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera, we are delighted to read that we were able to match your expectations. We look forward to your next visit.Best regards,

Dear Tynay; Thank you very much for sharing this great review, your opinion is very important to us. We are very happy that the hotel and the employes were able to meet your expectations during your stay. We hope to serve you again soon.

Dear Madam,Thank you for reviewing your recent experience.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope to have the pleasure of welcoming you back in the future. Warm regards,

Dear Sir, We'd like to thank you for this positive feedback about your stay in our hotel.It is heartwarming to read that the oceanfront view from your room provided a beautiful backdrop to your stay, and we are glad that you appreciated the spaciousness and walk-in shower features. Our housekeeping team takes great pride in maintaining the cleanliness of our property, and your acknowledgment of their dedication is much appreciated.Your compliments regarding the infinity pools, particularly the one with the swim up bar boasting an amazing view, fill us with pride. It is our pleasure to offer such unique spaces where our guests can unwind and soak in the breathtaking sights of the Caribbean Sea. We are also delighted that the dining experiences at our restaurants, especially the Sapporo Japanese Steakhouse, exceeded your expectations and added to the enjoyment of your visit.We look forward to welcoming you back. Best regardsGuest Service Barceló Maya Riviera

Dear Sir,Thank you for taking the time to share your feedback.It is a delight to learn that the pristine condition of our accommodations met your expectations and that our service made a remarkable impression. We take immense pride in our commitment to providing an adults-only oasis with an array of amenities that cater to the desires of our guests. Your satisfaction with the comprehensive room features underlines our dedication to delivering an unmatched experience.Furthermore, we are thrilled that our unique offering of access to the services and restaurants across the five resorts within our complex enhanced your stay. Our goal is to create unforgettable experiences, and it seems we have succeeded during your visit.We look forward to welcoming you back on future occasions. Best wishes,Guest Service Barceló Maya Riviera

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We regret to hear that the absence of room service within our all-inclusive offerings did not meet your expectations, and we understand that more accessible food options by the beach and pool would have enhanced your comfort. Additionally, the service discrepancy when visiting our sister resorts has been noted, and we strive to maintain a consistent level of exceptional service across the Barceló Maya Grand Resort complex.We are thrilled to know that the modern design, cleanliness, and ease of navigation of our property have contributed to an amazing experience for you. Your appreciation for the exclusive adults-only atmosphere, as well as the mesmerizing beach walks, is truly gratifying. We are also delighted to hear that our spa facilities provided a memorable and relaxing element to your stay. It is wonderful to learn that the infinity pool at our adults-only resort was a highlight for you, and we hope it provided a serene retreat during your vacation.It would be a pleasure to welcome you again. Best regards,Guest Service Barceló Maya Riviera

Dear Madam,Thank you for taking the time to review your experience with us.We are pleased to hear that you appreciated the spacious, clean, and modern facilities we pride ourselves on, as well as the comfort of our beds, the ambiance during dinner, and the friendliness of our staff. These are aspects we continuously strive to excel in, and your recognition is highly valued.However, we regret to hear that certain aspects did not meet your expectations. Regarding our policy on food by the pool, this is in place to maintain the highest standards of cleanliness and safety, although we do offer a variety of dining venues around the resort to satisfy cravings at any time. We are also surprised to hear your comments about the drinks as our all-inclusive program includes a selection of premium beverages. We always aim to provide a vast array of quality options to please our guests' diverse tastes. As for the snack availability, we endeavor to offer a range of delectable treats throughout the day and will reflect on your comments to improve our service. The experience you described at checkout is concerning, and we assure you that it is not reflective of our high standards of guest service. We take allegations of this nature very seriously and will investigate this further to ensure that our procedures are upheld with the utmost respect and transparency toward our guests.We hope we can provide you with an improved stay in the future. Kind regards,Guest Service Barceló Maya Riviera

Dear Ms. Marie,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that our commitment to cleanliness met your expectations and that you were able to experience the attentive service provided by our dedicated team. It brings us great joy to know that the condition of our hotel and the amenities provided in your room contributed to a memorable stay. Our aim is to create a perfect environment for our guests to relax and enjoy the unique experience that our resort offers.We hope to welcome you again in the future.All the best,Gerencia Barceló Maya RivieraThe Management at Barceló Maya Riviera

Dear LonnaWe appreciate your opinion about your vacation at our Barceló Maya Riviera hotel; the satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. Thank you once again for making us your choice of hotel, we hope to serve you again and have the opportunity to continue exceeding your expectations.

Dear Ms. Chuoi,Thank you for taking the time to leave a review of your recent stay.We regret to hear that our culinary offerings did not meet your expectations in terms of flavor and variety. We take pride in our diverse food selection, and while we understand that individual tastes may vary, we are committed to providing a dining experience that should satisfy our guests' palates. Our buffet is designed to cater to a wide range of international tastes, and we have noted your comments for future consideration.We are pleased to note, however, that you found the service in our restaurants commendable and that our team’s attentiveness contributed positively to your dining experience. We are also delighted that you recognized the cleanliness of our rooms, our well-maintained hotel condition, and the comprehensive amenities we provide, designed to ensure the comfort and satisfaction of our guests.We hope that you will return on a future occasion.Kind regards,Enrique Anastacio Reyes Lopez, Manager

Dear Ms. Buenrostro,We appreciate that you took the time to share your experience with us.We are truly pleased to hear that you appreciated the cleanliness of our property and the kindness of our staff, as we strive to maintain the highest standards of service and hospitality.However, we regret to hear that the restaurant reservation system did not meet your expectations. Our aim is to provide an exclusive dining experience, and reservations help us ensure that our guests enjoy personalized attention without extended waiting times. We also understand your disappointment regarding the lack of food and beverage service at the beach area. Please know that our all-inclusive program includes a variety of dining venues and bars throughout the resort, and we aim to provide exceptional service in all our facilities. We sincerely apologize for any inconvenience this may have caused and will certainly take your comments into consideration as we continually work to improve our guest experience.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Enrique Anastacio Reyes Lopez, Manager

Dear Madam,Thank you for taking the time to leave a review of your recent stay.We are delighted to hear that the beauty of our property, the modern amenities, and the premium check-in/out process met your expectations, along with the unobstructed views they offer. It's also pleasing to know that you could easily find chairs on the beach and at the pool, and that our varied restaurant options, including Rodizzio and Dolce Vita, were highlights of your visit.We regret to hear that the distance from your room to the resort's facilities was inconvenient, and we appreciate your feedback on this matter. While we strive to provide an immersive beach experience, we understand your concerns regarding the swimming conditions and the availability of shaded areas. As for the beverages, we are always seeking to improve our offerings and will take your comments into consideration to ensure our drinks meet the high standards our guests expect. We are grateful for your positive comments on our entertainment and are thrilled that these experiences contributed to your impressive overall rating.We hope to welcome you back for a more enjoyable stay in the future.Best regards,Customer Services Barceló Maya Riviera.

Dear Mr. Sheehan; Thank you very much for sharing this great review, your opinion is very important to us. We are very happy that the hotel and the employes were able to meet your expectations during your stay. We hope to serve you again soon.Best regards

Dear Msr. Ryan; Thank you for the great feedback of your recent holiday experience at our Barceló Maya Riviera; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We are also truly happy to know that we have managed to exceed your expectations in regards to hospitality and service deliveredIt is very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times and we are also glad you enjoyed the beauty of our pool area.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards

Dear Sir.Thank you for this positive review of your experience.We are thrilled to hear that you hold our property in such high regard, especially noting the impeccable condition of our resort, the quality of service, and our room amenities. Our team strives to provide an exceptional experience, and it is gratifying to know we succeeded during your stay. The positive feedback about our meticulously maintained hotel, attentive service, and well-appointed rooms truly reflects our commitment to excellence.We look forward to welcoming you back on a future occasion. Best wishes.Gerencia Barceló Maya RivieraThe Management at Barceló Maya Riviera

Dear Ms. Virginia Lee; Thank you very much for sharing this great review, your opinion is very important to us. We are very happy that the hotel and the employes were able to meet your expectations during your stay. We hope to serve you again soon.Best regards

We appreciate your opinion about your vacation at our Barceló Maya Riviera hotel; the satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and employees were able to meet your expectations during your stay. Thank you once again for making us your choice of hotel, we hope to serve you again and have the opportunity to continue exceeding your expectations.Kind Regards

Dear Sir, Thank you for taking the time to let us know your opinion of your recent stay.We are truly disheartened to hear that your experience did not meet the high standards we strive to uphold. Our aim is to offer a relaxing and enjoyable environment, and we regret to learn that this was not the case for you. While we are confident in the rigorous training our staff undergoes to provide exceptional service, we are saddened that we fell short of impressing you.We take pride in our culinary offerings and are sorry to hear that our diverse dining options did not delight you. Our commitment to cleanliness is unwavering, and we apologize if your room's condition suggested otherwise. We also understand the importance of prompt and courteous service, from the front desk to room service, and we regret any inconvenience encountered. We hope to have the opportunity to showcase the true Barceló experience in the future.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Enrique Anastacio Reyes Lopez, Manager

Dear Sir,Thank you for this positive review of your experience.It is delightful to hear such positive feedback about our resort and we are glad that the adults-only concept contributed to a memorable stay. Your commendation on the impeccable cleanliness of our rooms, the pristine condition of our facilities, and the top-notch service is greatly appreciated. We take great pride in maintaining the highest standards to ensure our guests enjoy the luxury experience that Barceló Maya Riviera - All Inclusive Adults Only is known for.We hope to see you again soon. Best wishes,Gerencia Barceló Maya RivieraThe Management at Barceló Maya Riviera

Thank you very much for leaving these wonderful review, we are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

We greatly appreciate the time you took to review your recent experience at our hotel, at Barceló we always strive to exceed guest expectations and your comments will help our teams achieve that goal.We have taken good note of your comments regarding the service you received, we will do our best to improve this aspect of our services and we sincerely apologize for any inconvenience we have caused you and your loved ones.Thank you once again for making us your choice of hotel and for your constructive criticism, we certainly hope to serve you again and have the opportunity to exceed your expectations in the not too distant future.Kind regards

We appreciate your opinion about your vacation at our Barceló Maya Riviera hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. Thank you once again for making us your choice of hotel, we hope to serve you again soon.

Thank you very much for sharing this excellent review of your recent stay at Barceló Maya Riviera, we are delighted to read that we were able to meet your expectations.We will take note of your musical suggestion and forward it to the corresponding departments.We are looking forward to your next visit.SincerelyBarceló Maya Riviera

We are always pleased to know that our guests have returned home with great memories of their vacation and we are very grateful for the time and effort you have put into sharing your personal experience at the Barceló Maya Riviera hotel .

Thank you very much for leaving these wonderful review, we are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.Kind regardsBarcelo Maya Riviera

Thank you very much for leaving these wonderful review, we are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.Kind regardsBarcelo Maya Riviera

We appreciate your opinion about your vacation at our Barceló Maya Riviera hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. Thank you once again for making us your hotel choice, we hope to serve you again and have the opportunity to continue exceeding your expectations.Kind regards

We appreciate your opinion about your vacation at our Barceló Maya Riviera hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. Thank you once again for making us your hotel choice, we hope to serve you again and have the opportunity to continue exceeding your expectations.Kind regards

We appreciate your opinion about your vacation at our Barceló Maya Riviera hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. Thank you once again for making us your hotel choice, we hope to serve you again and have the opportunity to continue exceeding your expectations.Kind regards

Dear Lynn; Thank you very much for sharing this great review, your opinion is very important to us. We are very happy that the hotel and the employes were able to meet your expectations during your stay. We hope to serve you again soon.Best regards

Dear Frederick; Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera, we are delighted to read that we were able to match your expectations. We look forward to your next visit.Best RegardsBarceló Maya Riviera

Estimado Sr. AlejandroAgradecemos su opinión sobre sus vacaciones en nuestro hotel Barceló Maya Riviera; la satisfacción de nuestros huéspedes es nuestro principal objetivo y nada mejor que saber que lo hemos conseguido. Gracias una vez más por hacernos su elección de hotel, esperamos pronto volver servirle.

Estimada Srita. Vargas,Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.

Dear Mr. Andrew; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsAgain we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards

Thank you very much for sharing this great review, your opinion is very important to us. We are very pleased that the hotel and its employees were able to meet your expectations during your stay. We hope to serve you again soon.

Estimado Sr. Ariel; Muchas gracias por compartir esta gran reseña, su opinión es muy importante para nosotros. Estamos muy contentos de cumplir con sus expectativas durante su estancia. Esperamos pronto volver a servirle.Saludos cordiales

Dear Ms. Kristy,Thank you very much for sharing this great review, your opinion is very important to us. we look forward to your next visit.

Dear Barcelo guest; Thank you for the great feedback of your recent holiday experience at our Barceló Maya Riviera; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regardsBarceló Maya Riviera.