2/10 - Terrível
Michelle
13 de jul. de 2025
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
One staff member was rude when we checked in, the rest were nice at least. I left my $200 Columbia coat either in the weight room or my room when I checked out, but the front desk said it was not returned to them, so someone stole it. I only chose this hotel for the indoor pool, but the indoor pool was closed. It was disclosed on their website (I discovered after check-in), but not Expedia when I was booking it. I paid a lot MORE to have the indoor pool amenity than I would have paid for a hotel in the city without a pool. The rude staff member when I checked in never offered an explanation or apology for the closure when I explained to her I that I booked this hotel for the indoor pool. Additionally, a local told me the pool had been closed for months for renovation, but upon observation of the room there was no renovation taking place. I will NEVER stay at a Courtyard Marriott ever again. And oh yeah, no free breakfast, they were charging $2 for a banana! And oh yeah, the washers and dryers were apparently broken, not sure if Expedia is claiming that is an amenity, but they are not available just so you know.
Michelle
Hospedou-se por 2 diárias em mar. de 2025