Vilas em Westside, TX

"I hate having to write this, but this experience was just too terrible to not let others know.First off getting information from the "host" takes about 24 hours to get any kind of response.Our dates for our trip were 12/27/2024-12/29/2024 When we arrived to the home it had not been cleaned and no one around. After talking to the host or representative they stated " check-in on the add says 4pm-6pm" (Which it does not, I have proof). He then proceeded to tell us we would need to wait about an...

"Property was as described and represented in photos. The unit had the usual wear and tear you'd expect for a 20 year old property but still was very comfortable and had enough space to accommodate our party of 6 adults and 1 Frenchie. We had a very pleasant stay. The host was very prompt to respond to questions and very professional. We will be renting from them again."

"The key to the door was missing from the lockbox and the lockbox was wide open when we arrived. The door was also unlocked when we arrived. Immediately we felt unsafe and put a chair against the sliding glass door while we slept. There were two entrances and they were both sliding glass doors. It smelled heavily of smoke. No ceiling fan. No TV. The AC thermostat was finicky. The faucet handles came off but they worked. There is a very nice pool but the homeowners had their blinds up, and we...

"The host was awesome "