Casas de Férias em West Byfleet, ENG

"Very disappointing experience. There was no communication from the property before arrival despite five attempts to contact them. We arrived at 5:15pm, well after the 3pm check-in time, yet two people were still in the property washing up and cleaning. Had we arrived at 3pm, the property clearly would not have been ready. The cleanliness was unacceptable. Plates and pans needed washing before use, there were dirty cups in the dishwasher, mouldy cheese in the fridge and a freezer that appeared...

"Defo worth the money "

"Everything you could need."

"This was fine for a room for the night, but the listing suggested this was self-contained which we were surprised to discover it was not on arrival. Please be aware you will have use of the downstairs of the house, plus kitchen and garden along with the rear back bedroom and bathroom on the first floor but the booking will operate as an Airbnb style let with the host in situ. Whilst the host was incredibly friendly the check-in was confused due to information sent via the app not clearly...