Terrible Experience – Poor Management, Broken Amenities, Awful ServiceStay: June 9–12, 2026 We booked this two-bedroom Bethesda apartment via VRBO with Churchill Living / Global Luxury Suites — at a premium price. We signed a lengthy separate agreement and submitted photos of our ID and credit card, and were charged in full before arrival. Even so, the host first refused the key, claiming the card photo was "not acceptable."The first unit had a broken bed, an unmade bed, and damaged blinds. They moved us to a second unit with no working AC: 77F inside (90F outside), thermostat locked, kid-sized beds instead of the queen we paid for, and a main-bedroom sink that wouldn't drain.The next morning we got an email — "Your rental is cancelled" — again blaming the card photo, the fourth such request despite the card already being charged.Customer service (an offshore call center, friendly but powerless) meant long holds and dropped calls. Over two days, maintenance was promised repeatedly but never showed; the concierge couldn't reach them either. Late one night they placed a single loud portable AC in one bedroom, venting out a window — it did almost nothing. The sink was never fixed.We received only platitudes. This was one of the worst, most poorly managed rentals we've ever had on VRBO. We will never book with Churchill Living / Global Luxury Suites again, and we urge others to avoid this property.