Room was clean and quiet except the bathroom was not very clean. The toilet seat was loose and the grout in the floor tiles was kind of gross.
Staff was pleasant and professional.
Pool area had a bunch of lights out so it was dark and dreary in there. About 1/3 of the bulbs in the room were out.
Elevator was making loud scraping noises but worked ok and was clean.
Parking lot was filthy with garbage and littered with shopping carts. The facade of the hotel and the lack of upkeep made it look pretty dingy from the outside.
Breakfast was limited but fine. With covid, all the normal options tend to be scaled back, so was to be expected.
Overall, I didn't have super high expectations for this hotel, as it is a budget chain and we were only staying one night. However, I honestly have to say that our experience didn't even meet these lower expectations.
I know that the hospitality industry is understaffed due to covid and I also understand that as a suites hotel there are some longer term guests, but the trash and lack of upkeep were sad.
This hotel received good reviews (recently, too), which impacted our choice. However, it didnt live up to those reviews in our opinion.
