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Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove
The Bear’s Den Mountain Lodge offers high end, luxury cabin vacationing. This Private 3600+ sq ft custom built cabin features incredibly unique mountain views as well as 4 Bedrooms (2 Master Suites) + Private Studio, a fully stocked kitchen which opens to dining and living areas, New Game Room, community Pool and sleeps a total of 12 guests. It is conveniently set just off HWY 321, 10 minutes from the Park entrance and Cades Cove and only 30 minutes to Pigeon Forge and all its attractions. We would like to personally welcome you to our family's log cabin in the Great Smoky Mountains. We are very excited for you to stay in our dream home with amazing views and hope that you and your family have a wonderful vacation and enjoy it as much as our family does. The Bear's Den Mountain Lodge is a comfortable and Family Friendly luxury lodge getaway! There is nothing better than settling into a warm fire or snuggly blanket while enjoying the best views in the area. Sit back in the hot tub at night and look up at the incredible mountain skies and the millions of visible stars. We are dedicated to providing amazing memories at our cabin because vacations don't last long enough, but memories last a lifetime. Below is a very small sample of the absolute best amenities, there are more hidden away ready for you to discover during your stay. However, you will also want to read what our previous guests raved about in all of the 5 Star reviews! * NEW GAME ROOM: 4 person Air Hockey table, Arcades: NFL Blitz, Ridge Racer, 2 Person 12-in-1 Pacman | Foosball table | Dartboard | Cornhole and board games.* Views | HI-Speed Business WIFI | Hot Tub with Views | Outdoor Fire Pit and Premium Weber Grill | Premium Kitchen Supplies (Air Fryer, Coffee/K-cup Maker | Premium Pots and Pans, etc. | Four HD Smart TVs | Stocked board and card game cabinet | 2 - 60 ft decks with comfy rocking chairs, lounge chairs and an Adirondack Swing for two | Free Access to Outdoor Pool (MAY - OCTOBER) with connected Tavern for sandwiches and full bar | FREE Fitness Center | Top rated Golf Course. ☆ Private Studio- a unique area for a little privacy from the rest of the crowd, above the 3-car garage (bedroom number 5). Queen bed | Full bath | Kitchenette | Smart TV | Sitting and dining area | Balcony with mountain views. Additional Quick Facts: Newly Built Luxury Cabin - 4 Bedrooms, 2 with their own luxury bathroom - Large lower entertainment floor with 55” Smart HDTV- Beautiful Open great room with 14’ stone fireplace and 65” Smart TV- WIFI is HI-Speed and reliable and capable of supporting remote work and streaming!- Fully Stocked Kitchen with 2 Farmhouse sinks, Coffee/K-cup maker, Air Fryer, Premium Pots and pans, etc. - Beautiful Black Stainless Appliances - Free access to Laurel Valley Community Pool. Pool has onsite Tavern with food and a full bar and Free fitness center. - Excellent Location just a short drive to Great Smoky Mountain National Park, Cades Cove and the Parkway. Pigeon Forge is only 30 minutes away. Airport: McGhee Tyson Airport - 2055 Alcoa Hwy, Alcoa, TN 37701 **Some additional notes regarding local activities and places to visit provided to guest in The Bear's Den welcome booklet! The Location: Easy to navigate roads, day or night from HWY 321 to the gated community. The Bear's Den sits atop Bear Den Road, built within the prestigious Laurel Valley gated community and golf course. Seated at the top of this secluded 5 acre lot you will only be able to hear the sounds of nature. Critical Guest Policies (Red Tape)- All guests must be 25+ (those younger with parents are allowed) - 12 Guest Max - Can accommodate 8-10 vehicles in parking area near cabin - No Pets of any kind please - We provide a starter kit of toilet paper, paper towels, shampoo, lotion, and makeup remover. You may need to buy more. We do provide firewood for the fire pit and fireplace as well as propane for the upper deck grill. We also provide propane for the whole house generator. No worries if power goes out, your entertainment and fun continues uninterrupted. You will likely see and hear critters, this is in the middle of the smoky mountains :) Bears are dangerous, be aware of surroundings when outside. Bears and other animals also consider the forest their home! The hot tub is for guests 25 and over only. Guests under 25 can use tub with adult supervision! Use the hot tub at your own risk. All guests should be aware at all times on the decks. Children should be accompanied by an adult while on the decks. We do not offer refunds for weather, the cabin comes ready to entertain in sun, rain, snow, etc. Please refrain from sneaking pets of any kind into the cabin, you will be charged an additional $200 / pet deep cleaning fee and you will be asked to leave. Guest access: Enjoy hassle-free and contactless check in with directions and your own custom door key codes LOCKS on all Bathroom and Bedroom doors. GARAGE - is unavailable for vehicle parking. Bicycles are ok. ☆ Guidebook We have a guidebook with local attractions and things to do just below the Map of 'Where you will be'; then select 'Show more'. ★ COVID-19 SANITIZATION Heath, safety, and wellbeing of our guests are of utmost importance. For this reason, we use a thorough cleaning process after each check-out. ★ HOT TUB We drain and thoroughly cleaned the Hot Tub after every stay and then refill with fresh water and test for proper chemical balance. ★ NO SMOKING INSIDE OR ON THE PREMISES Please refrain from smoking inside the home or on the premises! Any smoking evidence will result in additional fees due to payment for Oder removal, Duct Cleaning, and furniture cleaning. ★ NO PARTIES/EVENTS We kindly ask you to treat our home as your own to preserve its pristine condition for future guests and your return visits. Thank you very much for your understanding. ★INTERACTION WITH GUESTS We will be accessible for our guests via the app. Expect a quick and prompt response. We give our guests space but are available for every inquiry. While we do keep office hours, we are available 24/7 for any emergency situations. ★THE NEIGHBORHOOD ☀ Scenic View Uncluttered by Rooftops and Buildings ☀ 12 Min Drive to Great Smoky Mountain National Park ☀ 30 Min Drive to Pigeon Forge ☀ 40 Min Drive to Gatlinburg ☀ 40 Min Drive to McGhee Tyson Airport (Knoxville) ★★ Contact us now so we can begin arranging your perfect vacation. ★★★GETTING AROUND We strongly recommend that you arrive by car as it will give you much freedom to explore and enjoy the beautiful Smoky Mountains area. As you already know, we offer a free parking spot for up to 10 vehicles. It is assumed by confirming a reservation that the additional policies and rules have been read and acknowledged. Failure to comply with the listed policies and rules will result in additional charges. It is recommended that you have travel insurance for last minute changes to your travel plans.
Comodidades da propriedade
Piscina/spa
Banheira de hidromassagem
Piscina compartilhada
Piscina externa
Piscina particular com cerca
Internet
Disponível na cabana: Wi-Fi grátis
Estacionamento e transporte
Estacionamento com acesso para cadeiras de rodas e estacionamento para vans disponíveis
As opções de estacionamento no local incluem uma garagem
Cozinha
Chaleira elétrica
Cooktop
Cozinha americana
Cozinha com ilha
Filtro de água
Forno
Geladeira
Lava-louças
Liquidificador
Máquina de café/chá
Máquina de gelo
Micro-ondas
Moedor de café
Panela para lagosta/caranguejo
Panelas, louças e utensílios de cozinha
Temperos
Toalhas de papel
Torradeira
Opções para refeição
Mesa de refeição
Quartos
5 quartos
Roupas de cama fornecidas
Banheiro
4,5 banheiros
Banheira ou chuveiro
Chuveiro
Papel higiênico
Sabonete
Secador de cabelo
Toalhas fornecidas
Xampu
Espaços comuns
Área de refeição separada
Lareira
Mesa de refeição
Sala de estar
Entretenimento
Jogos
Livros
Smart TV
Áreas externas
Braseiro
Churrasqueira
Jardim
Móveis para área externa
Sacada
Itens de lavanderia
Instalações de lavanderia
Máquina de lavar
Espaços de trabalho
Cadeira para escrivaninha
Escrivaninha
Conforto
Aquecimento
Ar-condicionado
Animais de estimação
Não aceita animais de estimação
Acessibilidade
Se você tiver solicitações específicas de acessibilidade, fale com a equipe da propriedade usando as informações contidas na confirmação da reserva.
2 vagas de estacionamento para pessoas com deficiência
3 degraus até a entrada
Alarmes visuais nas entradas
Caminho bem iluminado até a entrada
Corrimãos nas escadas
Estacionamento com acesso para cadeiras de rodas
Estacionamento para van com acesso para cadeiras de rodas
Piso de madeira nas áreas comuns
Piso frio nas áreas comuns
Piso liso nas áreas comuns
Sem elevador
Tapetes nas áreas comuns
Não é permitido fumar nesta propriedade
Serviços e conveniências
Ferro e tábua de passar roupa
Destaques do local
Nas montanhas
Perto de um hospital
Atividades
Academia
Bicicletas
Caiaque
Espaço de armazenamento para bicicletas
Estacionamento para bicicletas
Golfe
Mesa de bilhar/sinuca
Mesa de pebolim
Sala de jogos/videogames
Alpinismo nas proximidades
Exploração de cavernas nas proximidades
Observação de pássaros nas proximidades
Passeios a cavalo nas proximidades
Passeios de caiaque nas proximidades
Passeios em vinícolas nas proximidades
Passeios na natureza nas proximidades
Pescaria nas proximidades
Prática de escalada nas proximidades
Prática de golfe nas proximidades
Prática de mountain bike nas proximidades
Prática de natação nas proximidades
Prática de rafting nas proximidades
Trilhas para caminhada/ciclismo nas proximidades
Tubing aquático nas proximidades
Recursos de segurança
Propriedade com detector de monóxido de carbono, conforme indicado pelo anfitrião
Propriedade com detector de fumaça, conforme indicado pelo anfitrião
Kit de primeiros socorros
Extintor de incêndio
Fechadura de segurança
Informações gerais
Apresentações de artistas locais
Armazenamento para bicicletas
Atividades e passeios organizados por empresas locais
Bicicletas
Chuveiros com baixo consumo de água
Compostagem
Estacionamento para bicicletas
Filtro de água
Filtros de café e chá reutilizáveis
Interruptores que economizam energia nos quartos de hóspedes
Disponibilidade de check-in e check-out sem contato
Idade mínima para o check-in: 25
Check-out
Check-out até 10h.
Check-out sem contato
Instruções especiais para o check-in
Você vai receber um e-mail do anfitrião com as instruções para o check-in e check-out.
A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
Regras da propriedade
DO not smoke in the cabin
Do keep the noise level down from 10 pm to 8 am
Do notify the host via the platform if you have any issues
Animais de estimação
Animais de estimação não são aceitos
Crianças e camas extras
Crianças são bem-vindas
Eventos
Não permite a realização de eventos
Política para fumantes
Não é permitido fumar
Informações importantes
O que você precisa saber
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
Esta propriedade utiliza produtos de limpeza ecológicos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, kit de primeiros socorros e trava de segurança.
Esta propriedade é gerenciada por meio da Vrbo, um de nossos parceiros. Você vai receber um e-mail da Vrbo com um link para uma conta, onde pode alterar ou cancelar a sua reserva.
Importante
Esta propriedade não tem elevadores
Informações a área
Com ótima localização em Townsend, esta cabana fica nas montanhas. Quem quiser descobrir as belezas naturais do lugar vai encontrar o que procura em locais como Cades Cove e Tuckaleechee Caverns. Além disso, a região também conta com outras atrações como Tube Junction e River Rage Go-Kart Track. Para quem viaja com crianças, Hedgewood Gardens e Clayton Center for the Arts são ótimas opções de passeios. Que animais diferentes você pode encontra na região? Descubra em atividades como caminhadas em meio à natureza e observação de pássaros. Confira nosso guia de viagem sobre Townsend.
Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove tem piscina?
Sim, esta propriedade conta com uma piscina externa.
Quanto custa ficar em Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove?
A partir de 20 de mar. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove em 4 de abr. de 2026 começam a partir de R$ 2.057, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove é ideal para quem viaja com animais de estimação?
Não, animais de estimação não são permitidos nesta propriedade.
Quanto custa o estacionamento em Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove?
Horário de início do check-in: 16h.
Qual é o horário de check-out em Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove?
Horário de check-out: 10h.
Onde fica Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove?
Em Townsend, esta cabana ideal para famílias fica em nas montanhas, a 2 km de Laurel Valley Golf Course e a 10 km de Tuckaleechee Caverns e Trilha para caminhadas/ciclismo Shadows of the Past. The Little River Railroad and Lumber Company Museum e Dark Island Swinging Bridge também ficam a 10 km.
Avaliações sobre Luxury Family Lodge w/Amazing re-Views/Game Room/Hot-tub/Pool/10 min2Cades Cove
Avaliações
Extraordinária
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.
We had an amazing cabin weekend and couldn’t have asked for a better escape. The cabin was clean, cozy, and beautifully set up with everything we needed for a relaxing stay
Gary A.
Hospedou-se por 2 diárias em fev. de 2026
10/10 - Excelente
Katherine R.
29 de dez. de 2025
Pontos positivos: Limpeza
The cabin and view were great. The host was amazing.
Katherine R.
Hospedou-se por 3 diárias em dez. de 2025
10/10 - Excelente
Heather K.
16 de nov. de 2025
Pontos positivos: Limpeza
Everything was wonderful. Beautiful home. Host was super fast with a response on a simple question about wifi. The most amazing views are right out the back door!
Heather K.
Hospedou-se por 7 diárias em nov.. de 2025
10/10 - Excelente
Kathleen M.
10 de nov. de 2025
Pontos positivos: Limpeza
Yes. Host was very helpful
Kathleen M.
Hospedou-se por 3 diárias em out. de 2025
8/10 - Boa
michael s k.
22 de out. de 2025
Pontos positivos: Limpeza
michael s k.
Hospedou-se por 4 diárias em set. de 2025
10/10 - Excelente
sarah h.
16 de out. de 2025
Pontos positivos: Limpeza
The view was beyond amazing and we loved staying outside the hustle of Gatlinburg. Our teens loved the video game room and we spent several nights around tbe fire pit and even saw a baby bear walking along the driveway. Will definitely stay here again
sarah h.
Hospedou-se por 5 diárias em out. de 2025
10/10 - Excelente
Keith B., Dayton, Ohio
11 de out. de 2025
Pontos positivos: Limpeza
We have been coming to the Smokies for over 30 years. Have been there at least 25 times. We always stay in Townsend, Tennessee, the Peaceful Side! Of all the places we have stayed, this was the best! Awesome accommodations! The view from the back is incomparable! Absolutely beautiful! Couldn’t get any better! Our family loved it! Will definitely return!
Keith B.
Hospedou-se por 4 diárias em out. de 2025
10/10 - Excelente
Josh J.
6 de set. de 2025
Josh J.
Hospedou-se por 5 diárias em jul. de 2025
10/10 - Excelente
Viajante verificado
20 de ago. de 2025
Pontos positivos: Limpeza
What a fabulous family vacation home! After tubing, ziplining, Cades Cove, Dollywood, jumping off rocks at the Wye and the Sinks, riding horses at Davy Crockett stables, and exploring Tuckaleechee Caverns, our family returned to the beautiful Bear Den Lodge to enjoy the wonderful mountain views, the hot tub, the game room, the fire pit, the pool/fitness center, and the expansive decks that connected us to the sights, sounds, and wildlife of the Smokies! Kurt and Jill even surprised us with fresh apple pies one afternoon! Their cabin is welcoming in every way! There was plenty of room for 6 adults and 4 children (ages 10, 5, 5, 3) to enjoy each other for the entire week! The kitchen is well-stocked, the large island accomodated our large family, the living areas are inviting, the four bathrooms and large showers made bedtime easy, the bunk beds made sleeping with cousins special, and the decks made a cups of coffee in the morning and glasses of wine at night a perfect start and end to your day! Kurt quickly responded to our emails from booking to checkout and sincerely wanted us to enjoy our stay. Do not hesitate to book this outstanding lodge...We all agreed it was the best rental we have ever had, and it deserves a rating of 10!
Viajante verificado
Hospedou-se por 7 diárias em ago. de 2025
10/10 - Excelente
Keith R.
20 de ago. de 2025
Pontos positivos: Limpeza
Keith R.
Hospedou-se por 6 diárias em jul. de 2025
10/10 - Excelente
Cindy C.
10 de ago. de 2025
Pontos positivos: Limpeza
A wonderful stay!
Everything about our stay was incredible! Kurt & Jill were easy to deal with and always quickly responded to questions. There were 10 additional it’s and it was the perfect size for all of us! The kitchen was nice and big so there was plenty of room for family divers between the counters with stools and table and the kitchen was surprisingly well stocked with essentials for cooking. But where we spend the most time was outside of the deck taking in the ever changing scenery of the mountains. We had family and friends in from Wisconsin and Georgia for my dad’s 80th birthday and EVERYONE was so pleased and had the best time!
Cindy C.
Hospedou-se por 3 diárias em ago. de 2025
10/10 - Excelente
Stephanie C.
21 de jul. de 2025
Pontos positivos: Limpeza
Beautiful View!
Beautiful homeThis kitchen was well stocked with anything you would need to cook family meals during your stay. And plenty of counter space on the island. The s’mores kit and other snacks left for us was nice. Host was responsive and helpful First time staying in Townsend; Enjoyed the peacefulness of this side of the Smokies.
Stephanie C.
Hospedou-se por 3 diárias em jul. de 2025
10/10 - Excelente
Kevin Q.
10 de jul. de 2025
Pontos positivos: Limpeza
Spectacular Views
The house was great for our multi family trip. Beautiful views, great common areas, and well maintained.
Kevin Q.
Hospedou-se por 4 diárias em jul. de 2025
10/10 - Excelente
patricia o.
6 de jul. de 2025
Pontos positivos: Limpeza
Excellent stay with the best views of Smoky Mountains
We stayed over the Fourth of July and the house was a perfect place for our family to relax and play. We were able to enjoy tubing, waterfall hikes, the Cades Cove Loop biking, fishing and more. The house was very clean and had a lot of games. We loved the Dancing Bear cafe restaurant nearby. This was the perfect location for our vacation.
patricia o.
Hospedou-se por 4 diárias em jul. de 2025
10/10 - Excelente
Erin H.
17 de jun. de 2025
Pontos positivos: Limpeza
We thoroughly enjoyed our stay at Bear's Den! The cabin was fully stocked and was spacious for our family. The views were spectacular and we were visited by the local wildlife! The hosts also surprised us with an apple pie the day we arrived! We will definitely have this on the list to stay in the future.
Erin H.
Hospedou-se por 7 diárias em jun. de 2025
10/10 - Excelente
Eric P.
31 de mar. de 2025
Pontos positivos: Limpeza
Eric P.
Hospedou-se por 3 diárias em fev. de 2025
10/10 - Excelente
Stephanie H.
29 de mar. de 2025
Pontos positivos: Limpeza
Perfect getaway
The views are breath taking from the very moment you unlock the door. This is a beautiful,Thoughtfully appointed home built with TLC. We were so comfortable here and all of our four kids had plenty of their own space. The owner was each to reach and provided quick assistance. The house is clean and well appointed, especially in the kitchen. We will definitely be back!
Stephanie H.
Hospedou-se por 7 diárias em mar. de 2025
10/10 - Excelente
Stephen
15 de mar. de 2025
Pontos positivos: Limpeza e condições e instalações da propriedade
My family and I had a nice stay in this beautiful and well appointed cabin.
Stephen
Hospedou-se por 2 diárias em mar. de 2025
10/10 - Excelente
Brendan D.
2 de mar. de 2025
Pontos positivos: Limpeza
Perfect weekend
We love this place. Stayed here twice and love bringing friends and family. Everything on the listing is 100 percent accurate. The views are immaculate and the home is spotless.
Brendan D.
Hospedou-se por 2 diárias em fev. de 2025
10/10 - Excelente
Brendan D.
19 de jan. de 2025
Pontos positivos: Limpeza
Beautiful and comfortable
Absolutely stunning spot with great views. We had a seamless check in and weekend. Would recommend to anyone looking for a great weekend in Townsend.
Brendan D.
Hospedou-se por 2 diárias em jan. de 2025
10/10 - Excelente
Osvaldo P.
29 de dez. de 2024
Pontos positivos: Limpeza
Gorgeous Cabin with Beautiful Views!
This is a 10 plain and simple. Spent Christmas week there. The house has huge porches with views of the Smokys from each room! The kitchen is huge with EVERYTHING you need to cook and eat like a BOSS. The house is well stocked and the hot tub is a great plus! Making s’more s in front of the fire was also amazing! I wouldn’t hesitate to book this place in the future!
Osvaldo P.
Hospedou-se por 5 diárias em dez. de 2024
10/10 - Excelente
Shelley B., Dublin, Ohio
4 de nov. de 2024
Pontos positivos: Limpeza
Beautiful mountain home
Our family of eight enjoyed a wonderful 5-night stay at this amazing property. The owner's pride in their home and consideration for their guests is evident throughout. The kitchen, bedrooms, and living room are all well-outfitted and decorated. Everyone said their beds were comfortable. The views from the cabin are stunning! We were in Townsend for our son's wedding, and Bear's Den made the perfect base for us. The newlyweds loved having their own studio bedroom and private balcony. We had an amazing time and can't wait to come back!
Shelley B.
Hospedou-se por 6 diárias em out. de 2024
10/10 - Excelente
Amanda L.
8 de out. de 2024
Pontos positivos: Limpeza
Exceeds all expectations!
This cabin was even better than the amazing photos can capture! The attention to detail in decor, cleanliness, maintenance, and guest convenience are truly unparalleled among all the vacation homes I’ve encountered.
The home is magnificent and views majestic. The thought put into creating an enjoyable experience for guests really sets this experience apart. From ease of entry, to inviting aroma as you arrive. The kitchen was fully stocked with good cookware and appliances, welcoming seasonal decor, and amenities like soap, shampoo, marshmallow roasting sticks, s'more's making kit and a set of binoculars. Comfortable beds and bedding, a wine cooler, quality towels, awesome lighting-there are no corners cut.
The hosts’ attention to detail, luxurious furnishings and commitment to excellence truly made this retreat feel like home.
Amanda L.
Hospedou-se por 2 diárias em out. de 2024
10/10 - Excelente
Daniel W.
28 de ago. de 2024
Pontos positivos: Limpeza
Sweet!
The Bear's Den is absolutely stunning. Great mountain views from every room. It is very well appointed and feels like home. Close to the golf course club house so it's easy to get to the pool or have a cocktail close by. There is plenty of space for family activities, which we took full advantage of. Great place to unwind and spend quality time with loved ones.
The owners are VERY responsive and accommodating. I was impressed with their communication and sincere efforts to make it an amazing stay with good memories to take with us.