Apreciado Pedro,En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Occidental Torremolinos Playa y por informarnos de sus preocupaciones relativas al tiempo que pasó con nosotros, ya que ello nos da la oportunidad de observar las áreas que pueden tener un pequeño margen de mejora y por ello le estamos muy agradecidos.La limpieza es una de nuestras prioridades principales y lamentamos sinceramente no haber alcanzado sus expectativas así como también las nuestras, por lo que hemos compartido sus comentarios con la persona responsable del departamento para asegurar que la situación descrita no vuelva a ocurrir.Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel Occidental Torremolinos Playa. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Juan Antonio RomeroGuest Experience Manager

Gracias por su puntuación Mauricio. Esperamos volver a verle pronto en nuestro Smy Costa del Sol. Saludos cordiales,

Hola Arivalda, Te agradecemos tu reseña. Lamentamos los inconvenientes y tomamos nota de tus comentarios. Esperamos volver a verte en nuestro hotel para poder ofrecerte una experiencia 5*. Un saludo, Quality control Smy Hotel Costa del Sol

Dear Maria,Thank you for your positive feedback.Your commendations on the cleanliness of our rooms and the quality of our amenities are truly appreciated and serve as a testament to the dedication of our housekeeping and facilities teams. We continuously strive to deliver an exceptional experience to all our guests, ensuring every aspect of their stay meets our high standards.It brings us immense pleasure to know you recognized and valued these efforts. We remain committed to maintaining these standards and hope to exceed your expectations in the future.We look forward to welcoming you back on a future occasion.Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Ronald, Thank you very much for your kind feedback.Your commendation of our room cleanliness, hotel condition, and the quality of our service and amenities truly warm our hearts. It is a delight to learn that our efforts to provide a welcoming and pristine environment have been noticed. Your experience reflects the high standards we strive to uphold at Occidental Torremolinos Playa. We are especially proud of our attentive staff who are dedicated to making every guest's stay as comfortable and enjoyable as yours.Rest assured that your kind words will be shared with the team, as it serves as a wonderful encouragement to continue delivering exceptional service to our valued guests.We look forward to welcoming you back for another memorable experience.Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Catalin,We appreciate that you took the time to share your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations. We take great pride in our hotel's presentation and cleanliness, and we are disheartened to learn that you found your room to be less than satisfactory. Please rest assured, our housekeeping standards are designed to ensure that every guest experiences a comfortable and clean environment during their stay.We are also concerned about your impression of the hotel's condition. Our maintenance team works diligently to keep the hotel premises in excellent shape, and we regret any oversights you may have encountered. On a positive note, we are pleased to know that you found our service and room amenities to be satisfactory. Our staff is committed to providing a high level of service to make our guests' stays as enjoyable as possible.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Juan Antonio RomeroGuest Experience Manager

Apreciada María Teresa,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Occidental Torremolinos Playa, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos complace saber que la limpieza de su habitación cumplió con sus expectativas y que la condición del hotel fue de su total agrado. Es un honor recibir una valoración tan alta en cuanto a nuestro servicio, lo que refleja el compromiso y la dedicación de nuestro equipo para ofrecer una experiencia excepcional.Ojalá pronto podamos nuevamente ofrecerle nuestros mejores servicios y atenciones. Un afectuoso saludo.Juan Antonio RomeroGuest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you appreciated the spaciousness of your room and the variety of options at our buffet breakfast. It’s wonderful to know that our location right by the sea contributed to your enjoyable stay. Your recognition of the room cleanliness, overall hotel condition, service quality, and the room amenities is greatly appreciated by our dedicated team. We strive to ensure that each guest experience is as comfortable and pleasant as yours.The entire team look forward to welcoming you back for a future visit.Kind regards,Juan Antonio RomeroGuest Experience Manager

Dear Andrew,Thank you for your review.We have taken good note of your remarks on the dining experiences and are sorry to learn that we fell short of your culinary expectations on this occasion. We would like to take this opportunity to confirm that our Executive Chefs follow a two-week menu rotation that includes a wide range of both local and international delicacies to cater to all dietary requirements and please the most demanding palates. We regret that we could not satisfy your preferences and hope to provide you with a more satisfactory experience in the future.We look forward to welcoming you back. Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Nicola,Thank you for your positive feedback.We regret to hear that certain aspects of our hotel did not fully meet your expectations, particularly in regard to the hotel's condition. We are continuously striving to provide the best facilities and apologize for any inconvenience you may have experienced. Please rest assured that we are committed to maintaining high standards in all areas of our establishment.We are thrilled that you enjoyed our pools, bars, and the prime location of Occidental Torremolinos Playa, just a stone's throw from the beautiful beach and convenient train station access. It is gratifying to know that our staff made a positive impression and that the cleanliness and amenities of your room contributed to a comfortable stay.We look forward to welcoming you back on a future occasion.Best regards,Juan Antonio RomeroGuest Experience Manager

Dear Shyam,Thank you for your review.We are sorry to hear that our vegetarian and vegan food options did not meet your expectations. Occidental Torremolinos Playa is committed to catering to all dietary requirements, and we will certainly take your comments into consideration as we continue to enhance our gastronomic offerings.We are delighted to learn that you were pleased with the cleanliness of your room, the overall condition of our hotel, the high level of service, and the amenities provided. Our team takes great pride in ensuring that our guests have comfortable and enjoyable experiences.We hope to welcome you back in the future. Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Levi,Thank you for your review.We apologize for any inconvenience caused by the noise and the size of the room. Our hotel offers a range of room sizes and types to cater to different preferences, and we would be more than happy to help you find a more suitable room for your next stay. Additionally, we understand the importance of a good night's sleep and will continue to work on minimizing noise disturbances for our guests.Nevertheless, we are glad to hear that you found our food area enjoyable and appreciated our beach resort location. We strive to provide a variety of dining options for our guests, and it's great to know that our all-inclusive buffet met your expectations.We hope to welcome you back in the future. Best wishes,Juan Antonio RomeroGuest Experience Manager

Dear Jonathan,Thank you for taking the time to share your feedback.We are glad to hear that you found the room to be satisfactory during your stay. However, we are disappointed to learn about the issues you faced during check-in and with the receptionist. We strive to provide excellent service to all our guests, and we apologize for any inconvenience this may have caused. As for the noise from the disco, we understand how important a good night's sleep is and we will look into this matter to ensure a more comfortable stay for our future guests.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Juan Antonio RomeroGuest Experience Manager

Liebe Juliana,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Kommentare zu Ihrem letzten Aufenthalt in unserem Hotel Occidental Torremolinos Playa mitzuteilen.Es freut uns zu hören, dass Ihnen die Sauberkeit unseres Hotels und der Service gefallen haben. Wir legen großen Wert auf Hygiene und Kundenzufriedenheit.Wir bedauern jedoch, dass Sie mit der Größe und Lautstärke Ihres Zimmers mit Meerblick unzufrieden waren. Wir möchten darauf hinweisen, dass wir verschiedene Zimmerkategorien und Größen anbieten, um den unterschiedlichen Bedürfnissen unserer Gäste gerecht zu werden. In Zukunft empfehlen wir Ihnen, ein Zimmer in einer anderen Kategorie zu wählen, um Ihren Aufenthalt noch angenehmer zu gestalten. Bezüglich der Lautstärke während der Shows möchten wir uns entschuldigen und werden Ihre Anmerkungen an unser Team weitergeben, um mögliche Verbesserungen in Betracht zu ziehen.Wir würden uns sehr darüber freuen, wenn Sie uns die Gelegenheit geben würden, Sie beim nächsten Besuch vollständig zu überzeugen.Mit freundlichen Grüßen,Juan Antonio RomeroGuest Experience Manager