Vista para a cidade

Avaliações de Marriott Downtown at CF Toronto Eaton Centre

4 out of 5

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 669 de 1006 avaliações" "
Nota 8 - Boa. 224 de 1006 avaliações" "
Nota 6 - Ok. 57 de 1006 avaliações" "
Nota 4 - Insatisfatória. 29 de 1006 avaliações" "
Nota 2 - Terrível. 27 de 1006 avaliações" "

9,2/10

Limpeza

9,4/10

Serviço e funcionários

8,8/10

Comodidades

9,2/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Rita de Cassia

Viagem com a família
Pontos positivos: Serviço e funcionários
Hotel bem localizado mas antigo. Carpete
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Joanna em 23 de jan. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing such positive feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 - Excelente

Cristiane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Jose em 21 de jan. de 2024
On behalf of the entire hotel team, I want to thank you for sharing such positive feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty as our Platinum Elite member.We look forward to welcoming you back in the future.

10/10 - Excelente

PAULO

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 8 diárias em ago. de 2023
Resposta de Jose em 13 de set. de 2023
On behalf of the entire hotel team, I wanted to sincerely thank you for your positive review and the perfect score.It was an absolute delight to host you as our guest. I am glad you had enjoyed your stay with us. Thank you for staying with us. We do hope that when your travels bring you back to the area that you will consider returning to us.We hope to welcome you again soon.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Muito bom hotel, mas com valor exagerado para o queoferece
Quarto amplo e confortável. Funcionários atenciosos. Café da manhã de baixo custo-beneficio. Não retornaria por esse preço.
Hospedou-se por 4 diárias em dez. de 2022
Resposta de Joanna em 6 de jan. de 2023
Dear guest, Thank you for such your feedback. I will be sure to pass this along the Leadership Team.Thank you for choosing to stay with us.Sincerely,Joanna

10/10 - Excelente

anderson

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sensacional
Hotel maravilhoso, localização perfeita, ao lado do melhor shopping, no centro, tudo perto
Hospedou-se por 2 diárias em nov.. de 2021
Resposta de Christian em 7 de dez. de 2021
Thank you for sharing about your recent stay with us. We hope to have you stay with us again. Thank you

10/10 - Excelente

chaim

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2021
Resposta de Nicholas em 3 de nov. de 2021
Dear Chaim, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Unfortunately, our stay was a hurdle due to issues related to the facilities and maintenance. Card keys worked poorly taking "forever" to open room door or activating elevators. They also stopped working once (2 of them that were kept separately) while we tried to enter the room after a day out. In addition, the mobile key worked only once although the front desk resent it multiple times. TV remote control wasn't working. The staff at check-in gave me the keys but did not inform the room number leading me back to the line just to ask the room number! Quite frustrating and disappointing for a hotel of this level. Although is a good location the shortest path to Eaton center mall has some homeless making it unsafe.
Hospedou-se por 2 diárias em jul. de 2021
Resposta de Jose em 5 de ago. de 2021
Good evening, Thank-you for staying with us during your most recent trip to Toronto. Your feedback is invaluable to us. We apologize that you have experienced issues during your stay with us with regards to issues concerning room keys, TV remote control and security issues regarding homeless people around the hotel, I appreciate it bringing it up to our knowledge. We look forward to welcoming you back the next time your travel plans bring you to Toronto!

10/10 - Excelente

Dorothy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Julie

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Homeless camp was unsettling.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jo em 24 de abr. de 2024
Dear guest,We're sorry to hear that you found the presence of a homeless camp unsettling during your stay. Ensuring the safety and comfort of our guests is our top priority, and we understand that such situations can impact the overall experience.While we strive to maintain a safe and welcoming environment around our property, we recognize that external factors beyond our control may sometimes affect the surrounding area. We take such feedback seriously and will continue to work with local authorities and community organizations to address any concerns and support efforts to assist those in need.Your feedback is important to us, and we appreciate you bringing this matter to our attention.

10/10 - Excelente

Kayla

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This property was excellent. We booked the hotel because we were seeing a show at scotiabank arena. We were able to walk to the arena with no issues. Pool was super tiny but the hot tub was nice. Very close to the mall for shopping and it was easy to find spots in the parking garage. The body wash in the shower was did not have a super pleasant scent but the overall room felt very clean. TV remote was a bit difficult to work as well, not sure if the batteries were dying! We would absolutely consider staying here again and it met all of our travel needs!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jo em 18 de abr. de 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent stay at our property and that it met your travel needs.It's great to know that our convenient location made it easy for you to walk to the Scotiabank Arena for your show, and that you found the parking garage and nearby shopping mall convenient as well.Regarding the TV remote, we apologize for any difficulties you encountered. We will make sure to check the batteries to ensure they are functioning properly.We're thrilled that you would consider staying with us again, and we look forward to welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 - Excelente

Lori

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel! Meeting room was nice and service was exceptional. Short walk to mall and lots of shopping and restaurants. Ralph in the restaurant went above and beyond with recommendations. The Par Bar swing suite was an amazing touch. Pool was beautiful and warm and hot tub was nice too on the top floor. Would definitely return when I have the spare money to spend.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Joanna em 17 de abr. de 2024
Dear guest,Thank you for your fantastic review! We're thrilled to hear that you had such a great experience during your stay with us. It's wonderful to hear that you enjoyed our meeting room, exceptional service, and convenient location near the mall and various dining options. We'll be sure to pass along your compliments to Ralph for going above and beyond with his recommendations.We're delighted that you enjoyed our Par Bar swing suite and that you found our pool and hot tub to be beautiful and enjoyable. Your satisfaction is important to us, and we're glad that we could provide you with a memorable experience.Thank you for choosing to stay with us, and we look forward to welcoming you back when you have the opportunity to return. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 - Excelente

Jeffrey

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We found the facilities very clean and the staff very helpful. The food was exceptional, definitely a smart upgrade. Our favorite Marriott so far!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Joanna em 16 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 - Excelente

Muzhi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is in a great location and the staff is very friendly and professional.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jose em 15 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 - Excelente

Nicole

Pontos positivos: Limpeza e condições e instalações da propriedade
Excellent service. Beautiful hotel.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Joanna em 16 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

8/10 - Boa

Petrice

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice, clean, great location
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Jose em 13 de abr. de 2024
Dear Petrice,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Peter

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel, pool facilities could be cleaner - mildew apparent in places
Hospedou-se por 1 diária em mar. de 2024
Resposta de Joanna em 9 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 - Excelente

Monique

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly and helpful staff
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Joanna em 9 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 - Excelente

George

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
“I recently had the pleasure of staying at this hotel and was thoroughly impressed with the quality of the accommodations and the exceptional service provided by the staff. They truly went above and beyond to ensure a comfortable and welcoming experience. However, I feel it’s important to note that there is a homeless encampment situated behind the hotel. This situation presents a complex challenge, not only regarding guest safety but also touching upon broader societal issues. While the hotel itself offers a remarkable stay, potential guests should be aware of this aspect to make an informed decision.”
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jose em 7 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 - Boa

HIEP QUANG

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Near downtown, easily accessible
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jose em 4 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 - Boa

Lesley

Pontos positivos: Limpeza e serviço e funcionários
The hotel beds were too soft but they were nice to offer a microwave if needed and provide to hotel room.
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Jose em 4 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Nataliya

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay. Decent breakfast. Amazing staff.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Joanna em 2 de abr. de 2024
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

4/10 - Insatisfatória

Danny

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Pool and hot tub were dirty and hot tub was cold
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Joanna em 2 de abr. de 2024
Dear guest,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced with the cleanliness of the pool and the temperature of the hot tub during your stay.Maintaining clean and properly functioning amenities is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously, and we will address these issues promptly with our maintenance team to ensure that they are resolved and do not occur again in the future.We appreciate your patience and understanding, and we hope that this isolated incident does not deter you from choosing to stay with us again in the future.

10/10 - Excelente

Mirou

Viagem com a família
Pontos positivos: Comodidades
Welcoming staff
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Joanna em 2 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 - Excelente

Brenda

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property in a great local area with very friendly staff and clean property.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Joanna em 2 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 - Excelente

mariel, Henderson

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very convenient
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Joanna em 1 de abr. de 2024
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 - Excelente

Krystal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Perfect!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Joanna em 1 de abr. de 2024
Dear guestOn behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.We look forward to welcoming you back in the future.

10/10 - Excelente

Shannon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Customer Service was great
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Jose em 28 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 - Boa

Sally

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was lovely. Restaurant overpriced and not great. Area very "downtown" - upscale mall nearby but otherwise many fairly unappealing Asian greasy spoons.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Jose em 4 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us. I shared your comment on pricing on our food items in TRIOS Bistro with our restaurant manager. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Timothy

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jose em 28 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Shannon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's been a bit since I last stayed in Toronto. Much quieter than expected. Clean bathroom and room. We loved the shower heads the eucalyptus body wash scent. Only suggestion would be to offer more towels. Another thing I loved was the pillow spray. This was a good touch! I would definitely return on my next trip to T.O
Hospedou-se por 1 diária em mar. de 2024
Resposta de Joanna em 26 de mar. de 2024
Dear guest,Thank you for choosing to stay with us during your recent visit to Toronto! We're delighted to hear that you had a pleasant experience overall.It's great to know that you found your room and bathroom to be clean and enjoyed the shower heads and eucalyptus body wash scent. We're thrilled that these amenities added to the comfort and enjoyment of your stay. You are always welcome to request for more towels by calling the 'At Your Service' or the Front Desk.I apologize if this information wasn't relayed to you at check in. We're also glad to hear that you appreciated the pillow spray. We aim to provide little touches that enhance the overall experience for our guests, and we're thrilled that you enjoyed this feature.Thank you for your kind words, and we look forward to welcoming you back on your next trip to Toronto

10/10 - Excelente

Shonette

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
$50 a day for parking!!!!! Ridiculous!!! Guests not waiting until you leave the elevator. Iced tea lovely!!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jose em 24 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 - Excelente

Catherine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jose em 24 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty as a Marriott Bonvoy member. We look forward to welcoming you back in the future.

10/10 - Excelente

Jody

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were great!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jose em 21 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Glenn

Hospedou-se por 6 diárias em mar. de 2024
Resposta de Joanna em 9 de abr. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

10/10 - Excelente

Melody Jane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jose em 21 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Lindsay

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jose em 21 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

8/10 - Boa

Catherine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jose em 21 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Victoria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really liked the convenience of the lounge.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jose em 16 de mar. de 2024
Dear Victoria,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Margo

Great location
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jose em 16 de mar. de 2024
Dear Margo,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Nick

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great spot for a couple nights in Toronto! Very clean and safe. Pool and hot tub seemed crowded always but the gym is very nice. Centrally located to everything you want and need. Would definitely stay again!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jose em 16 de mar. de 2024
Dear Nick,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Kim, Port Colborne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice pool and whirlpool for the kids. Elite lounge was great!!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jose em 16 de mar. de 2024
Dear Kim,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

4/10 - Insatisfatória

John

Viagem com família e crianças pequenas
Room wasn’t ready at check in even though I called ahead and put a request for a 3pm check in (room wasn’t ready until 4:30pm). Toilet was clogged in our room. From 3:30 am until morning the room smelled like sewage.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Joanna em 12 de mar. de 2024
Dear guest,Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay.We understand the importance of a smooth and timely check-in process, and we regret that we fell short of meeting your expectations in this regard. Your request for a 3:00 PM check-in time had been noted. However, our regular check in time is 4pm and any early check in is not guaranteed as it is based upon availability. We apologize for the delay in having your room ready. Additionally, we apologize for the inconvenience caused by the clogged toilet in your room and the unpleasant odor you experienced during the night.Your comfort and satisfaction are our top priorities, and we hope that you will give us another opportunity to provide you with the exceptional service and experience you deserve during your next visit.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 - Excelente

Amanda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Joanna em 12 de mar. de 2024
Dear guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future.

6/10 - Ok

Pasqualino

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Missing dring wall in bottlrs
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jose em 16 de mar. de 2024
Dear Pasqualino,On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.I appreciate if you can give some insights on where we fall short of your expectations with regards to our guest service.Thank you for your loyalty as a Marriott Bonvoy Silver Elite member. We look forward to welcoming you back in the future.

10/10 - Excelente

Christopher

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location and the inside of the hotel was great. Too many tents and homeless people living outside. Didn't really want to go outside after dark
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Joanna em 12 de mar. de 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location convenient and that you enjoyed the interior of our property.We understand your concern regarding the presence of tents and homeless individuals outside the hotel, especially after dark. While we strive to provide a safe and comfortable environment for all our guests, we recognize that external factors such as these can impact your overall experience.Please rest assured that we take the safety and security of our guests very seriously, and we are actively working with local authorities and community organizations to address this issue to the best of our ability.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.

10/10 - Excelente

David

Hospedou-se por 7 diárias em fev. de 2024
Resposta de Jose em 28 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Francois

Viagem de negócios, Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ALL GOOD
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Jose em 9 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Amarpreet, Canton

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great, comfortable stay.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jose em 7 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Mailyng

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
excellently located
Resposta de Jose Roxas em 7 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.

10/10 - Excelente

Carmela Valentina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Jose em 3 de mar. de 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback in regards to your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Ensuring that all our guests have a comfortable and enjoyable stay is a top priority, and we're glad we could meet your expectations.Thank you for your loyalty. We look forward to welcoming you back in the future.