6/10 - Ok
Marcelo
Viagem com a família
11 de jan. de 2026
Pontos positivos: Limpeza e conforto do quarto
This hotel has the infrastructure and physical conditions to operate as a five-star property.
Reception, concierge, rooms, cleanliness, and housekeeping are efficient and of high quality.
From a physical standpoint, the hotel meets the expectations of its category.
However, the overall stay is affected by inconsistencies in service quality across departments.
While reception and concierge perform very well, the breakfast service does not match this level.
This does not apply to all staff members, but particularly to some supervisory figures.
Some of them appeared less cordial, less welcoming, and less attentive than expected.
Breakfast ambiance also lacks refinement and attention to detail.
For five to six consecutive mornings, the same two songs played repeatedly at high volume.
This continued even after the issue was raised with breakfast management.
Another major concern is the gym, which is inadequate and resembles an improvised guest room.
Despite its potential, management and leadership gaps prevent a consistent five-star experience.
Marcelo
Hospedou-se por 6 diárias em jan. de 2026