Needs to have all the carpets pulled from the rooms, linens need to be washed appropriately, staff needs to pay more attention to unclean linens BEFORE making the beds. All the baseboards in the rooms need to be cleaned, upgrade the light fixtures in the rooms as they are rusting and tarnished and to have USB and PD-20 charging access. Would suggest to have decaf coffee also available for guests, change from individual pods of creamers to the commercial pump creamers which is more concentrated and goes much further than the pods, add natural cane sugar to the sugar options currently available. Another suggestion would be to have some meat option available (bacon, sausage) besides just the scrambled eggs. The washing machines and dryers are in need of updating, the dryers had not been cleaned of lint in so long, the screens were thickly covered including the vents themselves which could be a fire and safety hazard. The very positives were the updated lobby and check in desks, the staff who checked me in were very friendly and after discussing the issues that I had w/the room I was given, they were very accommodating and quick to provide service recovery to ensure not only my comfort but my hygienic needs. I appreciated not only their attitude but their kindness, helpfulness and courtesy. Thank you to them from the very depth of my heart.
