When we checked in at 7pm the AC was not working and it felt warm in the home. The refridgerator was also making a beeping noise like the door was left open, but the door was closed. Called owner, I spent at least 45 minutes trying to reset circuit breakers and troubleshoot the AC issue but couldn't get it resolved. Owner wasn't willing to pay to have someone come out that evening and wanted to wait until the next day. I was in town for a funeral service for my wife and we were doing the service the following day. I still was getting things ready for that and didn't expect to have to spend time trying to get the AC working there. Ultimately I told him we would not be staying there and asked for a refund, which he agreed to, but he asked that I cancel the reservation. The problem with that is after 4pm on the checkin day only the owner can cancel the reservation. Even after I tried to cancel online and told owner there was no option for me to do so, he insisted I call VRBO and have it cancelled. I called them (1hr holding and talking to someone) to find out that I couldn't cancel it over the phone, so VRBO had to reach out to him and have him do it anyway. Owner could have handled this from the onset.If the owner has to cancel they still get charged a fee and then VRBO investigates the property and if they find multiple issues will eventually remove the property listing. Other than that, the home was spacious and seemed decent, not the greatest neighborhood though.