Casas de Férias em Somerset, CO

"Hotel espetacular, chegamos e nosso quarto não estava disponível para entrar, mas logo a equipe do frontdesk resolveu o problema com muita agilidade e respeito! Nota mil "

"During our stay, we contracted and paid for parking in an area designated and instructed by the hotel. However, to our surprise, we later received multiple parking fines issued by the Town of Snowmass Village for that same area. At check-out, we immediately raised the issue with Ms. Jasmine at the front desk. We were informed that the matter would be resolved by the hotel. Unfortunately, the only follow-up we received was the parking payment receipt, with no mention or clarification regarding the fines. This situation was extremely frustrating, as we relied on the hotel’s guidance regarding where to park. Guests should not be penalized for following the hotel’s instructions. We hope management reviews this situation carefully to prevent future guests from experiencing similar issues."

"O serviço precisa melhorar muito. Poucas pessoas para atender a demanda. Durante a estadia 2 dias não tiveram serviço de limpeza no quarto. As malas você que tem que carregar. O concierge só de vez em quando é encontrado. No front desck só um atendente. No café da manhã apesar de ir até as 10:00 as 9:40 começam a retirar/recolher. Funcionários sempre de mal humor. Se não der gorjeta o serviço não sai."

"Quartos, limpeza e principalmente localização. "

"Hotel sensacional, melhor localização, excelente staff! Nota 10"