I reserved a specific room, the staff insisted the room they had for us was the 1 bedroom suite ,the room they gave us was a studio. The rooms are nice, but we wanted what we wanted- it’s very obvious what we reserved wasn’t what they had for us. Basically it was “take it or leave it! I don’t like dishonesty and that is what we got with the young woman who checked us in- there is a lot more to this unfortunate stay, but this is the part that is what will keep us from ever returning to the Element. Again, beautiful property, just do not like the dishonesty followed by zero attempts to correct their mistakes.
