I don't even know where to begin. From the moment we landed it was effortless, we reached out to Tina and she met us and we followed her to the property, driving through the neighborhood I knew which house was our because it was EXACTLY like the photos listed. We arrived, it was beautiful and exactly what we had envisioned from the photos inside and out. Tina gave us a tour, showed us how things worked, answered any questions we had and even downloaded the app Kris recommended we use while in Aruba to communicated with others on the island. There isn't anything I would have changed with the setting if it was my own and there wasn't anything I wish I had because it was all there ( plenty of towels, pillows and SPACE we were a family of 5 with 2 teenagers lol) including a decorated Christmas tree!! The one thing I wanted that I didn't have I messaged Tina and asked her if she had one and she brought it to me the next day for our outing. We all loved the place, and we really enjoyed Tina when she would come over to tend to the pool , tidy up the deck and check on the property, we would talk, laugh and our girls would share their adventures with her. By the end of our trip she felt like family! We left her a note and a gift when we left, she took the time to thank us through the app while we were in the airport. We cant wait to return to be able to stay at Kris' property and see Tina again!!!! Kris your property is perfect and your project manager (Tina) is AMAZING!!!! Thank you , we had a wonderful stay!! -Nola-