4/10 - Insatisfatória
Diana G.
9 de jul. de 2025
Pontos positivos: Limpeza
Ad wasn’t accurate
We have been coming to the area for 15 years and have not had to write a negative review before, so we really hate to make this our first. We had two families staying together and needed all the beds to make this work. We were honest in selecting our children that were 13 and older as adults, so we thought that was taken into consideration on bed situations. This was not the case. The bunk beds are not full length, which was not stated in the description anywhere! This false advertisement led to some of our party having to make other arrangements last minute in a high peak season to find alternate sleeping arrangements. We called the property management company but when we checked in it was after hours and the weekend to follow. Someone called us back during the weekend but was unable to help us and took down our information to give to the manager of the property to reach out to us on Monday. Monday came and went and there was no call. By Tuesday we had to call back ourselves and were argued with over the bed situation with no apologies. There were other problems with the house that we would have overlooked given the bed situation would have been accurate, but since they weren’t we feel the need to point those out as well. The front door is a fire hazard as the door knob only turns one way and is very difficult to turn bc it’s small and tight against the door. There were times people couldn’t get out. In short, the ad was false and the management was no help.
Diana G.
Hospedou-se por 5 diárias em jun. de 2025