Hotel-boutique em San José

"I really wanted to give this hotel a better rating because the customer service was wonderful when it came to the staff. Unfortunately, we had carpet beetles in our room and I have had a previous horrible experience with carpet beetles so I was so uncomfortable and terrified we could possible bring some home with us. I spoke to the manager and they moved us to another room a few doors down but I was so paranoid the remainder of our stay. The employee that checked us out was surprised that the...

"This is a wonderful hotel! Excellent breakfast, luxurious room, quiet space, and accessible to restaurants on foot."

"The room is small. It is said for 4 people but the sofa bed can only hold one small person. The sofa sheets was dirty and has a small hole."

"Um excelente hotel. As instalações são novas e bonitas. O quarto que fiquei tinha varanda, 2 camas queens e frigobar. O lobby grande e bonito. Há estacionamento coberto e descoberto pago por USD 12/dia mas consegui estacionar nas ruas laterais sem custo. Café da manhã bom para padrão americano. O que não gostei foi não ter microondas no quarto (mas há 1 disponível no lobby) e a limpeza precisa ser agendada na recepção com antecedência. A localização foi excelente para mim. E a avenida que se...

"Thing i have to say is. Pool says 8am-10pm First night. They told us pool was closed at 8pm when sign says 10pm and it was 745pm Next mornings 930am said pool closed she is the only one there and have to wait for someone else comes in. When talk to another staff. They didnt know what to do. They said we could have a late checkout at 1pm. Told us all set. We were locked out of room at 1130am. Person never put in computer."

"I had a good experience during my stay but the management of the charges was terrible. They charged me $50 for a reservation guarantee saying that it would be refunded at check-out and so far I have not had a response or any assistance from the hotel in my contacts."