2/10 - Terrível
Frank
Viagem com família e crianças pequenas
10 de jul. de 2025
Pontos negativos: Limpeza e condições e instalações da propriedade
The good; the landscape reminded me of Hawaii & the pool was excellent
The bad; first walk in the room it had a musty smell probably from the old carpet. I maid missed our room for cleaning one day, towels were very rough. The sink next to the microwave would get plugged up very quickly. Air conditioner would cycle on & off numerous times.
The really bad; the shower would not adjust to warm temp, it would only run very hot or completely cold, was not noticeable until out last day when I could not shower after swimming in the pool. I contacted the from desk they sent a repair person & they informed us the it cannot be repaired due to not having the correct part. Front desk offered to move us to another room but it was almost 9pm, my wife & baby were already asleep. They offered to refund resort fee & I accepted, I would have rather taken a shower instead since I had chlorine on my skin & we were getting up early the next day.
I would not recommend this place, the resort fee is ridiculous.
I really thought I was getting a top of the line resort & impress my family.
Had I not booked with Expedia I would have demanded a refund & spend all day looking for another place to stay! I’m
Frank
Hospedou-se por 3 diárias em jul. de 2025
