4 piscinas externas, guarda-sóis, espreguiçadeiras

Avaliações de Melia Dunas Beach Resort & Spa - All Inclusive

5 out of 5
Melia Dunas Beach Resort & Spa - All Inclusive
Rua Andrade Corvo, Santa Maria, Sal

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 28 de 69 avaliações" "
Nota 8 - Boa. 23 de 69 avaliações" "
Nota 6 - Ok. 9 de 69 avaliações" "
Nota 4 - Insatisfatória. 3 de 69 avaliações" "
Nota 2 - Terrível. 6 de 69 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

7,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Kevin

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Not bad but not really worth it.
We arrived a little early to the resort but were told our room would be ready by 3pm. It was almost 4pm by the time it was ready. When we got to the room, we realised that the queen bed was actually a standard double. The person who took us to our room advised us the mini bar would be filled around 5pm. It was never filled. We slept really badly the first few nights with lots of back pain. Eventually, we lifted the mattress to find various support slats were missing. After we reported this to reception, they had it repaired and we slept much better. As we'd paid for The Level, we were advised on our second morning that we could alternate breakfasts at The Level breakfast in our resort and the one next door at melia llana. We did this and it was great, as it's an adults only hotel. Sadly, on our last morning, they had introduced a new vip level, meaning we lost the right to this service. As such, I don't think I'd recommend paying extra for The Level for anyone thinking of going in future. The food offering was very good - better than other all inclusive resorts I've been to. But we weren't advised to book restaurants in advance and, at the peak period of the year that is new year, we were only able to book the new year's eve night (which we did in advance) and one other included dinner. The best thing about the resort is definitely the staff. They obviously really want to help and make sure you're having a good time. They go out of their way to be friendly and helpful.
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Managment team em 10 de jan. de 2024
Dear Kevin,Thank you for having chosen Meliã Dunas Beach Resort & Spa for your holidays and for having set aside some of your time to review our hotel.Having read your review, we are glad to perceive that you have enjoyed your stay with us. We also thank you for the mention on the points that were not up to your standards, these have been noted and will be discussed with our team. It is not our intention to leave you with such an impression, quite the contrary we do our best to satisfy the needs and wants of our guests. We appreciate your feedback on points that you thought needed improvements, these will be taken into account for the continuous enhancement of our services as part of our commitment in ensuring the satisfaction of our guests.We thank you for your contribution and we will look forward to welcoming you as our guests again in the not so distant future. Kind regards,Meliã Dunas Beach Resort & Spa Management Team

8/10 - Boa

Joana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bom para o valor
Tudo muito bom. Creio que o hotel merece mais que os 7.8 de classificação que tem na app. Vou realçar os aspectos menos bons: - cortinas não vendam o escuro, a partir das 6h o quarto ficava claro como no exterior -Ac do quarto muito barulhento - Gatos a circular no complexo, sobretudo na zona da comida. Incômodo sobretudo porque muitas vezes incomodavam os hóspedes, tentavam subir as mesas - Matilhas de cães violentas na praia privativa do hotel e nenhuma ação do staff - faltava alguma melhoria na decoração do quarto, mobílias velhas e pouco decorado -limpeza podia ser mais exímia, daria 7.5/10 - comida dentro do expectável para all inclusive, restaurantes temáticos uma boa surpresa, mas durante 1 semana só houve melao, melancia, ananás e laranja, mais nenhuma fruta
Hospedou-se por 5 diárias em mar. de 2023
Resposta de Managment team em 20 de mar. de 2023
Estimada Joana,Obrigado por ter escolhido Meliã Dunas Beach Resort & Spa para as suas férias.Foi um verdadeiro prazer tê-los como nossos convidados e um prazer saber que tiveram uma boa estadia connosco. Acolhemos com agrado cada feedback construtivo, uma vez que nos permitem obter uma visão mais clara sobre como nos adaptarmos de modo a satisfazer as expectativas e necessidades dos nossos convidados. Agradecemos também a menção aos pontos que não estavam à altura dos seus padrões, estes serão tidos em conta para a melhoria contínua dos nossos serviços.Obrigado pela vossa contribuição, aguardamos já com expectativa poder recebê-los novamente como nossos convidados, esperemos que em breve.Cordiais cumprimentos, Equipa de Gestão do Meliã Dunas Beach Resort & Spa

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em mai. de 2022

10/10 - Excelente

Ana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em mar. de 2022
Resposta de Melia Dunas Hotel Management em 26 de abr. de 2022
Dear Ana, Thank you for sharing you feedback about your recent experience at Melia Dunas Beach Resort & Spa. We are glad we were able to meet your expectation and satisfaction during your time with us. We hope we will be welcoming you again, very soon. Kindly, Melia Dunas Hotel Management

10/10 - Excelente

Alina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 10 diárias em fev. de 2020
Resposta de Melia Dunas em 16 de mar. de 2020
Dear Alina, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótima estrutura e atendimento primoroso.
Tive um problema no momento do check in porque a categoria de quarto que eu havia reservado não estava disponível, a equipe do hotel foi muito atenciosa e resolveu a situação, oferecendo uma forma de compensação. A estrutura do hotel é ótima e o spa é excelente. No geral foi uma experiência muito agradável.
Hospedou-se por 5 diárias em dez. de 2019
Resposta de Melia Dunas em 1 de jan. de 2020
Estimado Anonymous, Gostaríamos de agradecer-lhe por escolher nosso hotel para suas férias. Ao mesmo tempo, gostaríamos de agradecer por dedicar o seu tempo para nos avaliar. Já estamos ansiosos para recebê-lo como nosso convidado novamente em breve. Cumprimentos,

10/10 - Excelente

Mauro Edson Andreosi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom, voltaria com certeza!
Muito bom, o que falta no banheiro é um varal no box para colocar shorts e biquines.
Hospedou-se por 8 diárias em nov.. de 2019
Resposta de Melia Dunas em 11 de dez. de 2019
Estimado Sr. Mauro Edson Andreosi, Gostaríamos de agradecer-lhe por escolher nosso hotel para suas férias. Ao mesmo tempo, gostaríamos de agradecer por dedicar o seu tempo para nos avaliar. Já estamos ansiosos para recebê-lo como nosso convidado novamente em breve. Cumprimentos,

8/10 - Boa

Regina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Foram todos muito amáveis com os meus familiares.
Hospedou-se por 5 diárias em nov.. de 2019
Resposta de Melia Dunas em 29 de nov. de 2019
Estimada Regina, Gostaríamos de agradecer-lhe por escolher nosso hotel para suas férias. Ao mesmo tempo, gostaríamos de agradecer por dedicar o seu tempo para nos avaliar. Já estamos ansiosos para recebê-lo como nosso convidado novamente em breve. Cumprimentos,

10/10 - Excelente

Marcos V G

Hospedou-se por 3 diárias em nov.. de 2019

10/10 - Excelente

Fernanda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2019
Resposta de Meliá Dunas Beach Resort & Spa em 22 de out. de 2019
Dear guest, We would like to thank you very much for your time, which you have taken to evaluate our hotel. The comments and evaluations of our guests are very important to us, even if these are not always positive for us. We would be very happy if you gave us a second chance as a guest and we can convince you that we can do it better. Best regards,

10/10 - Excelente

Telma

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente
Minha terceira estadia pelo melia Dunas e continuo com a mesma impressão ,atendimento 5 estrelas (particular o senhor Marcos da recepção ) Único problema está na limpeza não ser a horas
Hospedou-se por 2 diárias em set. de 2019
Resposta de Meliã Dunas Beach Resort & Spa Management Team em 19 de set. de 2019
Dear Telma, Thank you for having chosen Meliã Dunas Beach Resort & Spa for your holidays and for having set aside some of your time to share your stay experience with us. We thank you for your appreciation of the positive points of our hotel and thank you for having pointed out the aspect which you thought needed to be improved. These have been duly noted and will be discussed with our team. Thank you once again for your contribution, we are already looking forward to the pleasure of having you with us again in the not so distant future. Kind regards,

10/10 - Excelente

JOAO VEIGA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Optimo
Muito bom
Hospedou-se por 3 diárias em jan. de 2019
Resposta de Management team em 14 de jul. de 2019
Estimado Sr, JOAO VEIGA, Gostaríamos de agradecer-lhe por escolher nosso hotel para suas férias. Ao mesmo tempo, gostaríamos de agradecer por dedicar o seu tempo para nos avaliar. Já estamos ansiosos para recebê-lo como nosso convidado novamente em breve. Cumprimentos,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2018
Resposta de Community Manager em 19 de jul. de 2018
Dear Guest, We would like to thank you very much for your time. We will be happy to help you with anything you may need. Please do not hesitate to contact us. Best regards,

6/10 - Ok

Maria

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
My phone did not work for the duration of my stay and they never fixed it.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Managment team em 1 de abr. de 2024
Dear Maria,Thank you for your rating.For our entire team at Meliã Dunas, it is important to offer each guest an excellent holiday experience. We're really sorry we didn't do this for you.We will be happy to receive your suggestions for improvement.Yours sincerely,Meliã Dunas Beach Resort & Spa Management Team

8/10 - Boa

Julian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's a large and well maintained hotel complex on a stretch of excellent beach. We loved the location, the weather of course, lots of wildlife, birds, turtles and butterflies. The staff are mostly young in age and very friendly and helpful. Service in the bars, restaurants and poolside are all very good. The housekeeping for our room often didn't turn up until 6pm and on the last 2 days we were there they didn't turn up at all. This was despite our leaving the 'please clean our room' notice on our door for them to see. I phoned down to reception a couple of times but reception did not answer. That wasn't very good and not what we would expect from a 5-star hotel.
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Managment team em 29 de jan. de 2024
Dear Julian,Thank you for having chosen Meliã Dunas Beach Resort & Spa for your holidays. It has been truly a pleasure having you as our guests and a pleasure to know that you have had a nice stay with us. We welcome each constructive feedback as they enable us to gain a clearer insight into how to adapt ourselves in order to meet the expectations and needs of our guests. We also thank you for the mention on the points that were not up to your standards, these will be taken into account for the continuous enhancement of our services.Thank you for your contribution, we are already looking forward to welcoming you as our guests again hopefully soon.Kind regards, Meliã Dunas Beach Resort & Spa Management Team

8/10 - Boa

Grazia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
E' una struttura molto grande ma ben strutturata ed accogliente.Oltre al ristorante principale ve ne sono altri più vicino alla spiaggia e quindi comodi.I negozi sono pochi ma c'è il necessario.
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Managment team em 29 de jan. de 2024
Cara Grazia,Grazie mille per aver condiviso una recensione così bella della tua recente vacanza al Melia Dunas.Siamo estremamente felici che tu abbia trascorso una vacanza meravigliosa e che tu abbia amato la nostra piccola, bellissima e adorabile Isola di Sal.Non speriamo altro che di darvi il benvenuto presto.Cortesemente,Team di gestione del Meliã Dunas Beach Resort & Spa

8/10 - Boa

Sven

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Managment team em 15 de jan. de 2024
________________________________________Dear Sven,Thank you very much for sharing such lovely review about your recent holidays at Melia Dunas.We are extremely happy you had an amazing lovely in the beautiful (and windy) Sal Island.We wish nothing more than to welcome you back soon again.Kindly,Meliã Dunas Beach Resort & Spa Management Team

8/10 - Boa

Daniela

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Sehr schöne Anlage, auf Kinder ausgerichtet. Zu Stoßzeiten sehr laut und voll. Die Mitarbeiter immer freundlich und höflich.
Hospedou-se por 7 diárias em out. de 2023
Resposta de Hotel Management em 6 de nov. de 2023
Dear Daniela,We would like to thank you very much for selecting our hotel Meliã Dunas Beach Resort & Spa for your holiday. We are glad you enjoyed your Holidays in what we would love for you to call your second home: Melia Dunas Beach Resort & Spa.Only through the dedication, the motivation and the motivation of our employees do we achieve our goal - the absolute satisfaction of our guests. We hope that soon we will have the pleasure of welcoming you to your second home.Best regards,Meliã Dunas Beach Resort & Spa Management Team

8/10 - Boa

Carly

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em out. de 2023
Resposta de Hotel Management em 31 de out. de 2023
Dear Carly, First and foremost, from the bottom of our hearts, a huge thank you for choosing Melia Dunas for your experience in the beautiful Sal Island. Thank you for sharing with us your feedback about some of our colleagues. To us, the main goal is our guests satisfaction and it is the reason why we strive for it everyday. For this main reason your comments were passed along to the corresponding depatments and a proper follow-up is in place. We truly regret that your experience was not as perfect as we planned it for you and should have been and we hope, in a future, you will give us another chance to welcome you and make you liver a proper Melia Experience. Kindly, Melia Dunas Hotel Management

10/10 - Excelente

Virgil

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Awesome hotel. Staff was amazing.
Hospedou-se por 6 diárias em jul. de 2023
Resposta de Melia Dunas Hotel Management em 28 de jul. de 2023
Dear Virgil,Thank you very much for sharing this lovely feedback, about your recent holidays in Melia Dunas Beach Resort & Spa.We work hard on a daily basis to make sure our guests are taken care of and feel the Morabeza of this amazing Country.We look forward to welcoming you back again soon.Melia Dunas Hotel Management

10/10 - Excelente

Jean-Michel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Accueil parfait. Le personnel est charmant. C est vraiment un all inclusive avec alcool a volonte.
Hospedou-se por 7 diárias em fev. de 2023
Resposta de Managment team em 7 de mar. de 2023
Cher Jean-Michel,Merci beaucoup d'avoir partagé ces charmants commentaires sur vos récentes vacances au Melia Dunas Beach Resort & Spa. Nous sommes extrêmement heureux que vous nous ayez choisis pour votre visite au Cap-Vert et du temps en famille - toujours très nécessaire.Nous espérons que c'était la première d'une série de visites dans ce magnifique archipel et dans notre complexe.Gentil,Meliá Dunas Beach Resort & Spa

8/10 - Boa

Franziska

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Eine wunderschöne Anlage
Wir kennen Melia-Hotels mit Level Angeboten von Spanien her. Das LEVEL Angebot in SAL ist ähnlich und gut. Wir hatten eine Suite über der Odyssey-Bar. Abends ist es da viel zu laut. Aber die Lage des Hotels und das freundliche Personal hat uns zufrieden gestellt.
Hospedou-se por 15 diárias em jan. de 2023
Resposta de Managment team em 7 de mar. de 2023
Dear Franziska,Thank you for choosing our Resort for your holidays in Santa Maria, Sal Island.We are very happy we were your host in Cape Verde, for your recent Holidays.We hope this was the first of a series of visits and that you get to consider us your Home in the archipelago.Kindly,Melia Dunas Hotel Management

8/10 - Boa

Christina

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 8 diárias em jan. de 2023
Resposta de Hotel Management em 2 de fev. de 2023
Dear Christina,Thank you for having chosen Meliã Dunas Beach Resort & Spa for your holidays and for having set aside some of your time to share your review with us.There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated.We hope that you will return for another visit, as we are already looking forward to welcoming you as our guest again hopefully soon.Kind regards, Meliã Dunas Beach Resort & Spa Management Team

10/10 - Excelente

Alain

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Séjour SAL Melia Dunas Beach Resort & Spa
Un séjour réussi, dans un environnement plutôt calme et agréable. Service très bien et personnel très accueillant, très bon choix de restaurants, facilité d'accès à de nombreux loisirs.
Hospedou-se por 8 diárias em dez. de 2022
Resposta de Hotel Management em 26 de jan. de 2023
Cher Alain,Merci d'avoir choisi Meliã Dunas Beach Resort & Spa pour vos vacances et d'avoir réservé un peu de votre temps pour partager votre avis avec nous.Nous sommes plus que ravis de lire votre merveilleuse opinion sur votre récent séjour dans notre hôtel.Merci encore pour votre contribution, nous attendons déjà avec impatience le plaisir de vous avoir à nouveau avec nous dans un avenir pas si lointain.Sincères amitiés,Équipe de direction du Meliã Dunas Beach Resort & Spa

10/10 - Excelente

Herbert

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Top und klare Empfehlung
Wundervolles Ambiente und sehr freundliches, und ambitioniertes Personal! Die Auswahl und Verfügbarkeit an Essen und Getränken lässt keine Wünsche offen. Die Pool Anlagen sind gut aufgeteilt und für jeden/jede wird etwas geboten. Auch das Rahmenprogramm ist nicht aufdringlich und entspricht den Wünschen eines nach Erholung suchenden Touristen. Die Zimmer sind sauber, mit Klimaanlage und angenehmen Betten gut ausgestattet. Einzig zwei kleine Anmerkungen: Die grundsätzlich nicht funktionierten Salzstreuer beim Buffet entsprechen nicht ganz dem Namen der Insel Sal ;-) und das kaum abfliessende Wasser in der Dusche ist „gewöhnungsbedürftig“. Fazit: Eine klare Empfehlung! Obrigado an das Team!
Hospedou-se por 7 diárias em nov.. de 2022
Resposta de Hotel Management em 6 de dez. de 2022
Dear Herbert, Thank you for sharing you feedback about your recent experience at Melia Dunas Beach Resort & Spa. We are glad we were able to meet your expectation and satisfaction during your time with us. We hope we will be welcoming you again, very soon. Kindly, Melia Dunas Hotel Management

10/10 - Excelente

Jaime

Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Hotel Management em 6 de dez. de 2022
Dear Jaime,Thank you for having chosen Meliã Dunas Beach Resort & Spa for your holidays and for having set aside some of your time to share your review with us.We are more than delighted to read your wonderful opinion about your recent stay in our hotel. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated.Thank you once again for your contribution, we are already looking forward to the pleasure of having you with us again in the not so distant future. Kind regards, Meliã Dunas Beach Resort & Spa Management Team

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Bra hotell, bra mat
Hotellet är i bra skick. Rent och snyggt överallt. Men ligger rätt öde, finns ingenting övrig i området. Väljer man detta hotellet då är man bara där, ingen idé att gå utanför grinden. Personalen kan väldigt dålig engelska, tyvärr. Rena lotteriet om man kunde få hjälp eller inte. All inclusive delen var väldigt otydlig. Vi vet än idag inte vilka ställen/restauranger som gällde för just det röda bandet. Inga skyltar/information. Frågade i receptionen, blev hänvisade till en fastejpad QR-kod som inte svarar på allt vi ville veta.
Hospedou-se por 6 diárias em jul. de 2022

6/10 - Ok

Sofia Da Silva

Hospedou-se por 7 diárias em abr. de 2022

8/10 - Boa

Caroline Marie

Viagem em grupo
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 7 diárias em abr. de 2022
Resposta de Melia Dunas Hotel Management em 26 de abr. de 2022
Dear Caroline Marie, Thank you for sharing you feedback about your recent experience at Melia Dunas Beach Resort & Spa. We are glad we were able to meet your expectation and satisfaction during your time with us. We hope we will be welcoming you again, very soon. Kindly, Melia Dunas Hotel Management

8/10 - Boa

Karoliina

Hospedou-se por 7 diárias em abr. de 2022
Resposta de Melia Dunas Hotel Management em 26 de abr. de 2022
Dear Karoliina, Thank you for sharing you feedback about your recent experience at Melia Dunas Beach Resort & Spa. We are glad we were able to meet your expectation and satisfaction during your time with us. We hope we will be welcoming you again, very soon. Kindly, Melia Dunas Hotel Management

4/10 - Insatisfatória

Larissa

Pontos positivos: Limpeza
Hospedou-se por 5 diárias em dez. de 2021
Resposta de Melia Dunas Hotel Management em 10 de fev. de 2022
Dear Larissa, First and foremost, from the bottom of our hearts, a huge thank you for choosing Melia Dunas for your experience in the beautiful Sal Island. Thank to our dear guests we were able to reopen our doors after 17 long months of inactivity, due to COVID-19 pandemic. We are also very glad you shared your rating with us and we will work even harder to make sure the complete satisfaction of our guests is met. We regret we were not able to completely meet your expectation and we hope that, in a future, we will be able to welcome you back again and so make you live a different experience, the one you deserve. Again, thank you very much for choosing us. Kindly, Melia Dunas Hotel Management

8/10 - Boa

Lizete

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jan. de 2022

6/10 - Ok

Lizete

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Very disappointed with Josimar front desk staff he was unprofessional with us he don’t know how to treat the customer...but I appreciate you Stephanie for the great service keep doing what you do to make us happy
Hospedou-se por 3 diárias em jan. de 2022
Resposta de Melia Dunas Hotel Management em 10 de fev. de 2022
Dear Lizete, First and foremost, from the bottom of our hearts, a huge thank you for choosing Melia Dunas for your experience in the beautiful Sal Island. Thank to our dear guests we were able to reopen our doors after 17 long months of inactivity, due to COVID-19 pandemic. Thank you for sharing with us your feedback about some of our colleagues. To us, the main goal is our guests satisfaction and it is the reason why we strive for it everyday. For this main reason your comments were passed along to the corresponding depatments and a proper follow-up is in place. We truly regret that your experience was not as perfect as we planned it for you and should have been and we hope, in a future, you will give us another chance to welcome you and make you liver a proper Melia Experience. Kindly, Melia Dunas Hotel Management

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Very Disappointed
We were very disappointed. The hotel is rated 5 star at Hotels.com, but not much here that reminded about 5 stars. It should have been 4 stars - not 5. - food: Most food tasted the same everywhere. One exception: Dinner at Aqua. Tasty food. - drinks: limited choice for non-alcoholic drinks, and many options (of the few) were not available - maintenance: Lack of maintenance. Problems with aircondition. Smell of mildew. - gym - very small. Only space for 2 people at a time, and shared facility for 2 hotels. - service: Employees did not remember who had ordered what. It could take an hour or more to get what we had ordered. Many of them could not speak English. Some of them were very friendly. Positive: Nice snorkeling. Nice pool area. Nice sunsets on the beach. We moved to RIU Santa Maria after 4 nights. That is a true 5 star resort. Are still there.
Snorkelling possibility on the beach.
Nice pool area.
Nice beach (although some rocks)
Colourless food. This is taco.
Hospedou-se por 4 diárias em jan. de 2022
Resposta de Melia Dunas Hotel Management em 10 de fev. de 2022
Dear Anonymous, First and foremost, from the bottom of our hearts, a huge thank you for choosing Melia Dunas for your experience in the beautiful Sal Island. Thank to our dear guests we were able to reopen our doors after 17 long months of inactivity, due to COVID-19 pandemic. We are also very glad you shared your feedback with us and we will work even harder to make sure the complete satisfaction of our guests is met. We have taken good note of your comments and have already shared with the corresponding department; the main goal for us is the complete satisfaction of our guests and we regret we were not able to achieve it, in your case. At the same time we are very glad you could find a different Hotel / Resort that suits your taste better and we truly hope you fel in love with the beautiful Sal Island and this was just the first of a series of Visits. Again, thank you very much for choosing us and we do hope we will have another opportunity to welcome you back in a nearby future. Kindly, Melia Dunas Hotel Management

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2021
Resposta de Melia Dunas Hotel Management em 2 de mar. de 2022
Dear Anonymus, Thank you for rating your experience with us! We are glad your time with us was this special and we will be looking forward to welcoming you soon. Kindly, Melia Dunas Hotel Management

2/10 - Terrível

Jean

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
HORRIBLE EXPERIENCE. PLEASE AVOID. Shower water is yellow, the resort is absolutely understaffed, employees were hiding. it was CHAOTIC. Restaurant are already fully booked when you arrive, and food (restaurant or buffet) is just horrible. We ended up taking a cab to eat in Santa Maria. Wifi does not work, dirty everywhere. People around me were as much horrified as me. A lot of very upset people. How come this rating is so high ? Are the other reviews fake ???
Hospedou-se por 7 diárias em dez. de 2021
Resposta de Melia Dunas Hotel Management em 10 de fev. de 2022
Dear Jean, First and foremost, from the bottom of our hearts, a huge thank you for choosing Melia Dunas for your experience in the beautiful Sal Island. Thank to our dear guests we were able to reopen our doors after 17 long months of inactivity, due to COVID-19 pandemic. We thank you for having shared with us your review as our main goal is our Guests satisfaction; we deeply regret we were not able to meet it in your case. Since your visit we have been working even harder to make sure a proper follow-up is made, also in the points mentioned by you, Jean. We hope in a nearby future you will give us another opportunity to welcome you at the Resort, and try and make you change your perspective on the Hotel and the Service offered. Kindly, Melia Dunas Hotel Management

8/10 - Boa

jessica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice and friendly staff. The hotel was nice but not everything was opened yet after Covid. We took Level and this was perfect since no kids are allowed.
Hospedou-se por 7 diárias em out. de 2021

10/10 - Excelente

Michele

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Top!
War eine sehr gelungene Woche Tolle Anlage, sauber, sehr freundliches Personal, gute Themen Restaurant, super Wetter
Hospedou-se por 7 diárias em out. de 2021

10/10 - Excelente

Magnus

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Varierande mat på restauranger, väldimensionerat hotell-inga köer. Fantastiskt skön vind på stranden!!!
Hospedou-se por 9 diárias em fev. de 2020
Resposta de Meliã Dunas em 16 de mar. de 2020
Dear Guest, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

8/10 - Boa

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
beaucoup de piscines ,toujours de la place de partout .. pas de sentiment d'être les uns sur les autres
Hospedou-se por 8 diárias em fev. de 2020
Resposta de Melia Dunas em 18 de mar. de 2020
Cher Anonymous, Merci d’avoir choisi notre hôtel pour vos vacances sur l’île de Sal et pour le temps consacré pour partager votre commentaire. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour avec nous. Nous faisons de notre mieux pour assurer que nos clients se sentent bienvenus et comme chez eux, quand c’est le cas, cela est très satisfaisant et motivant. Nous vous remercions encore une fois pour votre contribution et nous espérons avoir le plaisir de vous accueillir à nouveau comme nos clients dans un proche avenir. Cordialement,

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
This complex is ok but the beaches or very rocky impossible to swim. There’s not shuttle to the airport. The reception staff are completely slow like your a number and all the want is to get more money out you . I’ve been to many Melia ressort this one is a no go for me...
Hospedou-se por 3 diárias em mar. de 2020
Resposta de Melia Dunas em 16 de mar. de 2020
Dear Guest, We would like to thank you very much for your time, which you have taken to evaluate our hotel. The comments and evaluations of our guests are very important to us, even if these are not always positive for us. We would be very happy if you gave us a second chance as a guest and we can convince you that we can do it better. Best regards,

10/10 - Excelente

Viajante verificado

Hospedou-se por 6 diárias em fev. de 2020
Resposta de Meliã Dunas em 16 de mar. de 2020
Dear Guest, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Melia Dunas em 25 de fev. de 2020
Dear Guest, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Melia Dunas em 25 de fev. de 2020
Dear Guest, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

8/10 - Boa

LAPIERRE, LYON

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
la possibilité d'accès à plusieurs restaurants, le nombre de piscine et l'accès rapide à la plage
Hospedou-se por 7 diárias em jan. de 2020
Resposta de Meliá Dunas em 19 de fev. de 2020
Cher LAPIERRE, Merci d’avoir choisi notre hôtel pour vos vacances sur l’île de Sal et pour le temps consacré pour partager votre commentaire. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour avec nous. Nous faisons de notre mieux pour assurer que nos clients se sentent bienvenus et comme chez eux, quand c’est le cas, cela est très satisfaisant et motivant. Nous vous remercions encore une fois pour votre contribution et nous espérons avoir le plaisir de vous accueillir à nouveau comme nos clients dans un proche avenir. Cordialement,

8/10 - Boa

Aino

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2020
Resposta de Meliá Dunas em 17 de fev. de 2020
Dear Aino, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2020
Resposta de MeliaDunas em 10 de fev. de 2020
Dear Anonymous, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 - Excelente

Per

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Härlig semester!
Mycket trevlig vistelse för mig och min fru. Fyra a la carte restauranger och många barer. Vi låg alltid nere vid stranden och badade i den skyddade delen av stranden som tillhörde Melia Llana. Bra solstolar. Min fru gick på yoga varje morgon kl 9.
Hospedou-se por 7 diárias em jan. de 2020
Resposta de Melia Dunas em 31 de jan. de 2020
Dear Per, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 - Excelente

Jenny, Belfast

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Dunas resort is divided in two, SOL Dunas and MELIA Dunas. We stayed on Melia side - which was more adult/couple suitable and the Sol side more family or younger family orientated. The complex was clean and well kept. The pools and facilities (such as communal toilets) were spotless. Our room was large and clean, with fridge and good air conditioning, there was also kettle and hairdryer and a free to use safe for valuables. The food buffet was great and we loved having 4 restaurants to book for dinner if we wanted something more formal. There are also many bars to grab that late night drink or nightcap ! The Gabi beach bar and the beachcomber bar provided drinks at the beach and there were swim up pool bars for refreshments (drinks) poolside! Drinks really were all inclusive- spirits(local but extensive) wine, beer, cava, Prosecco, and cocktails- we had zero addition spend! The only downside is the 6 hour layover in Lisbon outward , but we survived! We will definitely be going back!
Hospedou-se por 7 diárias em jan. de 2020
Resposta de Melia Dunas em 27 de jan. de 2020
Dear Jenny, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Buffets identiques tous les jours. Nourriture moyenne
Hospedou-se por 7 diárias em dez. de 2019
Resposta de Meliã Dunas Beach Resort & Spa em 8 de jan. de 2020
Dear Anonymous, Thank you for having chosen Meliã Dunas Beach Resort & Spa for your holidays. We always encourage our guests to share their opinion with us as they will enable us to gain more insight into how to further improve our services. Regarding the food, we try our best to cater to the different preferences of our guests, therefore we offer various themed restaurants so the guest has the choice where they would like to eat. We thank you once again for your contribution, we hope that you will return for another visit as we will look forward to welcoming you as our guests once again in the near future. Kind regards, Meliã Dunas Beach Resort & Spa Management Team