2/10 - Terrível
Jen B.
4 de ago. de 2025
Pontos negativos: Limpeza
Unsatisfactory
We were unable to stay at this property due to the poor conditions that we found when we arrived. There was an unpleasant odor, there were strange packets stuffed along the mattress of the bunk bed (which in my research I have learned that they could be used to deter bed bugs), we found a cockroach and another bug in the bathroom. We are very grateful that we did not bring any of our bags up to the room before inspecting. I immediately contacted the host through messaging on the VRBO account and included photos. She did not respond. I then called and left a message. She did not respond until the next morning. We had to scramble to find a hotel for the night, as we had a 13 hour drive to Fripp Island. In our communication she said that the packets along the mattress were not placed by her. She told me to cancel the reservation on VRBO and then she would push through a refund. At this point all communication from her has stopped, I have not received any updates and no refund has been issued. VRBO customer service has reached out to her several times and to this point they are reporting that she is not responding. I am very disappointed and will not be doing business with Kathy Folds or this property management company again. I will continue to work with VRBO to resolve this matter.
Jen B.
Hospedou-se por 5 diárias em jul. de 2025